colesi
Junior Member
A little background information; I own a 2017 Ram 1500 CC 2WD 5.7 with approximately 67,000 miles. I have owned this truck for three years and purchased it as a CPO with 22,000 miles and prior to this I have never had an electrical issue. It has had a UAS swap for the last two and a half years and has been problem free.
I currently have an electrical issue with my truck that the dealer cannot seem to figure out. On December 18th I drove my truck about 50 miles in the rain from my house in Metro Atlanta, arrived at the destination, shut the truck off and stepped away for about 10 minutes. Came back to the truck and started it up to leave and it ran for about two seconds and then shut off like you hit the key. The cluster proceeded to read out: right front turn signal out, service power steering, service airbag system, service electronic braking system, right headlight out and has warning lights for traction control, anti-theft light flashing, check engine, airbag, etc. The back windows don't roll up, the lights will randomly turn on (besides the right headlight), and it does not crank or spin over. I can roll up the front windows, the cluster turns on, I can use the radio (which is asking for the anti-theft code), change the blower speed, and use some other interior functions. This resulted in the truck having to be towed to a dealer in Cartersville, GA and it has only become a bigger nightmare since.
The dealer initially thought the BCM was the issue after some diagnostics were run and they supposedly traced it back to the BCM (1/12/22). They ordered a BCM that was supposedly a reman from a dealer in Arizona, and installed it with no luck even after they told me they opened a STAR case in an attempt to program it (1/22/22). They claimed this was because it was bad, and honestly with the current parts situation a bad reman wasn't totally abnormal in my mind. They supposedly "had Chrysler warranty" this one, and the second one didn't work either (2/2/22). I was reassured the BCM was 100% the issue, so they swapped this for a brand new one that was also handled by "warranty". The new one was installed on 2/12/22 and on 2/14/22 I received a text that the BCM was showing more codes than either the original or the two remans, included in this text were pictures of the codes and the topology of the CAN system which I have attached. These codes were present in the old BCM when I pulled the logs off it on 12/25/21 using AlfaOBD (including B162E and B2103), and the new one has not changed how the truck behaves.
At this point I called Ram Cares (2/15/22) as I had been without the truck for two months and I would not hear from the dealer without initiating contact constantly. This is when I was informed the dealer had not contacted STAR for the first BCM as I was led to believe, but the response from Ram Cares was to tell the dealer to contact STAR. I explained that they needed to contact the dealer as I would rarely hear back unless I called the service advisor and texted him, and they told me they would look into it. During this time I received no updates from the dealer, so I called them on 2/21/22 and was told the advisor had gone home for the day. He texted me that evening he would call me as soon as he can, but that call never came. I texted the advisor again on 2/24/22 asking what they had found, and said they had found cut wires by the BCM (keep in mind it was running fine 10 minutes prior and it has not been tampered with) and asked me what they went to. I explained I didn't know so he agreed to send me a picture after lunch. I never received another text even after asking the same question that evening. I had also not heard back from Ram Cares, so I contacted them again on 2/22/22 and I am currently in contact with Level 2 support. The only wire loose to my knowledge is the yellow one you do not use when installing the dealer addon backup cam as this truck did not have it from factory, it is ziptied to the harness.
Since I have written an entire thesis, I'll keep this short. I am hoping someone has seen this issue or experienced it so I can at least get a reference or a possible solution. The dealer has not provided a single solution and will not keep in contact with me. They acted as if the new BCM had provided more codes when in fact it changed nothing, and I have not gotten a straight answer outside "it doesn't work" in two months.
Errors shown on cluster
I currently have an electrical issue with my truck that the dealer cannot seem to figure out. On December 18th I drove my truck about 50 miles in the rain from my house in Metro Atlanta, arrived at the destination, shut the truck off and stepped away for about 10 minutes. Came back to the truck and started it up to leave and it ran for about two seconds and then shut off like you hit the key. The cluster proceeded to read out: right front turn signal out, service power steering, service airbag system, service electronic braking system, right headlight out and has warning lights for traction control, anti-theft light flashing, check engine, airbag, etc. The back windows don't roll up, the lights will randomly turn on (besides the right headlight), and it does not crank or spin over. I can roll up the front windows, the cluster turns on, I can use the radio (which is asking for the anti-theft code), change the blower speed, and use some other interior functions. This resulted in the truck having to be towed to a dealer in Cartersville, GA and it has only become a bigger nightmare since.
The dealer initially thought the BCM was the issue after some diagnostics were run and they supposedly traced it back to the BCM (1/12/22). They ordered a BCM that was supposedly a reman from a dealer in Arizona, and installed it with no luck even after they told me they opened a STAR case in an attempt to program it (1/22/22). They claimed this was because it was bad, and honestly with the current parts situation a bad reman wasn't totally abnormal in my mind. They supposedly "had Chrysler warranty" this one, and the second one didn't work either (2/2/22). I was reassured the BCM was 100% the issue, so they swapped this for a brand new one that was also handled by "warranty". The new one was installed on 2/12/22 and on 2/14/22 I received a text that the BCM was showing more codes than either the original or the two remans, included in this text were pictures of the codes and the topology of the CAN system which I have attached. These codes were present in the old BCM when I pulled the logs off it on 12/25/21 using AlfaOBD (including B162E and B2103), and the new one has not changed how the truck behaves.
At this point I called Ram Cares (2/15/22) as I had been without the truck for two months and I would not hear from the dealer without initiating contact constantly. This is when I was informed the dealer had not contacted STAR for the first BCM as I was led to believe, but the response from Ram Cares was to tell the dealer to contact STAR. I explained that they needed to contact the dealer as I would rarely hear back unless I called the service advisor and texted him, and they told me they would look into it. During this time I received no updates from the dealer, so I called them on 2/21/22 and was told the advisor had gone home for the day. He texted me that evening he would call me as soon as he can, but that call never came. I texted the advisor again on 2/24/22 asking what they had found, and said they had found cut wires by the BCM (keep in mind it was running fine 10 minutes prior and it has not been tampered with) and asked me what they went to. I explained I didn't know so he agreed to send me a picture after lunch. I never received another text even after asking the same question that evening. I had also not heard back from Ram Cares, so I contacted them again on 2/22/22 and I am currently in contact with Level 2 support. The only wire loose to my knowledge is the yellow one you do not use when installing the dealer addon backup cam as this truck did not have it from factory, it is ziptied to the harness.
Since I have written an entire thesis, I'll keep this short. I am hoping someone has seen this issue or experienced it so I can at least get a reference or a possible solution. The dealer has not provided a single solution and will not keep in contact with me. They acted as if the new BCM had provided more codes when in fact it changed nothing, and I have not gotten a straight answer outside "it doesn't work" in two months.
Errors shown on cluster
Attachments
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