Ram lost sale saturday!

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Hemi adventure

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My son in law has a 2017 F250 Platinum and had been thinking about ordering a new truck. He has done research and had decided to go for a new Ram 3500 top of the line truck. He went Saturday to a dealer about 30 miles from here that I recommended. He talked to the sales manager and was ready to order. They had one in stock they had just gotten in and told him to take it and try it out. That is when things went sideways. He says he liked the interior, and the over all look of the Ram dually but when he got on the interstate and "punched it" there was a hesitation and then a noise like he never heard but it just didn't go. He got back to the dealer and ask about it and they said it was normal. I've got the 6.4 gas in my 2021 and have not driven or rode in a HO diesel Ram so I could not be of help. Anyway he ended up going on up the road to a Ford dealer and ordered a 2022 Platinum F350 dually instead, which they said would maybe be delivered by July. His current F250 has a diesel and the demo Ford he drove he said has the same power as his, when he romped it got up and went with no hesitation. So like I said I haven't had any diesel experience so I didn't know what to say, I just hope he is happy down the road. I really like my Rams I've had and they do ride better and to me are more comfy.
 

retired

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Ford SD are boss no doubt. If i were ordering a 1 ton absolutely would be a Ford but with a 7.3 gasser.
 

tjfdesmo

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Three things at play.
1. The Cummins is a long stroke, tall deck, straight-six truck engine that is not quick revving by design. They feel lazy, especially when romping around empty. Hook a load to it, and they are happier. The Vee motors are quicker revving and have 1,000 more RPM to work with(higher redline). I prefer a truck engine, but that has always been the case.

2. Chrysler's torque management programming is extremely heavy-handed to protect the driveline. "Dead-pedal" has been an ongoing complaint, and compounds item #1 badly. Shame on them for not figuring this out.

3. The Aisin transmission is very stout, but is extremely slow shifting(feels like an Eaton auto-shift), and can be very clunky in behavior. It is also a learning transmission, and will improve a bit as it learns. Mine has done all the learning it's going to do at 57K miles, and it is still pretty darn clunky. Ram really needs to step it up. That said, hotshotters who pull heavy every day regularly get 500K out of an Aisin.

There's a butt for every seat, and everybody should drive what they like. I like a truck engine not a hot rod. If I HAD to buy a Vee diesel, I'd pick the Dmax over the Pstroke, plus the Dmax does not have the dreaded Bosch CP4, which Ford still runs, GM finally dropped when the L5P came out, and Ram learned a very hard and expensive lesson on with the 2019 and 2020 Cummins when they played with fire and got burned.
 

chri5k

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Sounds like a crappy sales person if they did not even go on the test drive to explain the truck. OTOH, with shortage of new vehicles they figure if your son doesn't buy it someone else will within a few days. Still no excuse for poor salesmanship.
 

JayLeonard

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My diesel goes like H when I jump on it. Very little hesitation. Something must have been wrong with the one he drove.
 

tjfdesmo

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In my post above, I forgot to point out that being first up the hill is not of much use if you are going to burn your service and trailer brakes up going down. The exhaust brake on the Cummins/Aisin is substantially better than the other guys.
 

Dinky

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My 2022 3500 non HO had a slight lag from 30mph to 50mph if you stuffed it to the floor. Now after 2,300 mile it has disappeared. I own a chevy 3500hd it spools up faster empty and seems like it has more get up and go but hook 15k behind it my Ram will out pull it no doubt. I do have a 2015 Ford F550 only has 60k on it and has gone through 2 turbos cant compare that to anything as it is geared really low and only get 10mpg empty or full lol. I have driven a lot of all the new trucks and I still prefer Ram.
 

JHoward

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My son in law has a 2017 F250 Platinum and had been thinking about ordering a new truck. He has done research and had decided to go for a new Ram 3500 top of the line truck. He went Saturday to a dealer about 30 miles from here that I recommended. He talked to the sales manager and was ready to order. They had one in stock they had just gotten in and told him to take it and try it out. That is when things went sideways. He says he liked the interior, and the over all look of the Ram dually but when he got on the interstate and "punched it" there was a hesitation and then a noise like he never heard but it just didn't go. He got back to the dealer and ask about it and they said it was normal. I've got the 6.4 gas in my 2021 and have not driven or rode in a HO diesel Ram so I could not be of help. Anyway he ended up going on up the road to a Ford dealer and ordered a 2022 Platinum F350 dually instead, which they said would maybe be delivered by July. His current F250 has a diesel and the demo Ford he drove he said has the same power as his, when he romped it got up and went with no hesitation. So like I said I haven't had any diesel experience so I didn't know what to say, I just hope he is happy down the road. I really like my Rams I've had and they do ride better and to me are more comfy.


FWIW, every brand of auto dealer has some poor sales staff/service writers/techs and warranty service issues.

If I like the vehicle/brand and cannot get satisfaction with the dealer I patroned I'll move on to another same brand dealer. Another dealership would be glad to take my $$ ... ?

However, good luck OP to your son-in-law with his new truck. And happy worry free miles to the both of you.

JHoward
 
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Regcabguy

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Three things at play.
1. The Cummins is a long stroke, tall deck, straight-six truck engine that is not quick revving by design. They feel lazy, especially when romping around empty. Hook a load to it, and they are happier. The Vee motors are quicker revving and have 1,000 more RPM to work with(higher redline). I prefer a truck engine, but that has always been the case.

2. Chrysler's torque management programming is extremely heavy-handed to protect the driveline. "Dead-pedal" has been an ongoing complaint, and compounds item #1 badly. Shame on them for not figuring this out.

3. The Aisin transmission is very stout, but is extremely slow shifting(feels like an Eaton auto-shift), and can be very clunky in behavior. It is also a learning transmission, and will improve a bit as it learns. Mine has done all the learning it's going to do at 57K miles, and it is still pretty darn clunky. Ram really needs to step it up. That said, hotshotters who pull heavy every day regularly get 500K out of an Aisin.

There's a butt for every seat, and everybody should drive what they like. I like a truck engine not a hot rod. If I HAD to buy a Vee diesel, I'd pick the Dmax over the Pstroke, plus the Dmax does not have the dreaded Bosch CP4, which Ford still runs, GM finally dropped when the L5P came out, and Ram learned a very hard and expensive lesson on with the 2019 and 2020 Cummins when they played with fire and got burned.
Correct on all counts. I have to wonder if Bosch and Cummins bother to do long term testing? Bosch blames it on low quality diesel but the CP3 did fine. This reminds me of the new Tundra's wastgate issues and quality issues.
 
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