RamCares really came thru

I don't usually write reviews but I had an exceptional experience working with Quintin at UConnect Case Management to resolve the issues I was having with the 8.4 UConnect system in my truck. I had the issues with the screen delaminating and sporadic malfunctioning of the unit and reached out to @RamCares on this forum. I had to take the truck to my local dealer service center to have it diagnosed (everything has to be documented after all) but once that was done and I got in touch with Quintin, he swiftly snapped into action. He coordinated with the service center on everything regarding the replacement of the unit all I had to do was make the appointment. He was also very good about keeping in touch with me and making sure everything was satisfactory. I also have to say I'm very satisfied with the results, the new unit works perfectly. Thanks very much Quintin and @RamCares I really appreciate it.

Good to hear. I had a pretty good experience with RamCares through this forum also. It did take some time and I had to stay after it, but it worked out in the end.

That is great that @RamCares got you taken care of!

Greetings everyone,
We are always more than happy to help. The best way to reach us is by sending us a private message or tagging us in a post. Thank you for being apart of the Ram family!

Rob
Ram Cares

Good thing you were helped. I wasn't so lucky. I was told since there isn't an active recall that it would have to be handled at the dealer level under the applicable warranty. Since my B2B is up they wont cover it. I've NEVER had an issue with a radio in a vehicle. This truck is an 18 and the screen looks like crap. Glad you and others were helped. I feel I was told to kick rocks or pay $1200 to replace it.

I’d highly recommend reaching out to @RamCares on here or calling the FCA customer service line and selecting the option for the UConnect support group.

I’ve been trying to reach out to @RamCares about the same issue, but haven’t heard back from anyone. I’m sure you’re extremely busy, but if you have a chance, I could really use some help.

Thanks for posting. Good news is nice to hear. Great that Chrysler is keeping that group open to help owners.

aeh8 said:

I’ve been trying to reach out to @RamCares about the same issue, but haven’t heard back from anyone. I’m sure you’re extremely busy, but if you have a chance, I could really use some help.

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Hi,
We have seen your message and forwarded it to out Uconnect expert. They will be reaching out to you shortly.

Rob
Ram Cares

RamCares said:

Hi,
We have seen your message and forwarded it to out Uconnect expert. They will be reaching out to you shortly.

Rob
Ram Cares

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Thank you.

Thank you everyone

aeh8 said:

Thank you.

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Of course! Thank you for reaching out.

Rob
Ram Cares

RamCares said:

Thank you everyone

Of course! Thank you for reaching out.

Rob
Ram Cares

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Rob, just wondering if there’s someone I can reach out to from UConnect. It’s been over a month and I haven’t heard from anyone. Thank you.