Water leaks at sliding backlite NHTSA ID number: 10194060 and Etorque model Ram 1500

Just wanted to share a problem I'm having with my $64000 2019 Ram Limited 1500 etorque with only 35000 miles on it..This should have been a recall..but it cost me over $1400 because FCA dosent want to pay for their mistakes

Ramcares case number 83345637

To FCA please read..

/ Mfg communication number 23-016-21
Associated pdf from Ram: https://static.nhtsa.gov/odi/tsbs/2021/MC-10194060-9999.pdf

Water leak rear of cab rear seat or headliner
NHTSA ID numbers 10193998 and 10175683 / Mfg communication number S2023000024 Rev A
Associated pdf from Ram: https://static.nhtsa.gov/odi/tsbs/2021/MC-10193998-9999.pdf

There is a TSB for this issued 4/27/20. The case number is the same as the communication number. A recall will only be issued for safety concerns. A Technical Service Bulletin (TSB) will be issued for known problems which are not a safety concern. A TSB isn't required to be repaired, so many times they aren't checked or fixed unless the consumer, like me, reports the problem. Likewise, if not addressed during the warranty period, they are typically* up to me to fix and/or pay for. (* more on this below)
This is unlike a recall which will have safety implications and thus it must be repaired regardless of model year or mileage. This is why FCA sends things out in the mail urging us to have the vehicle inspected/repaired. This covers them against legal claims if the affected part fails and causes injury/death. But this DOES have safety issues! This is a 48 volt battery. Water and electricity together could cause multiple safety issues.There could be a short or electrical or computer failure.. Shutting the vehicle down while driving or worse yet starting a fire inside the cab of the truck..

FCA well knows it's a common problem and they've got a TSB on it However, they feel a leaking window/roof does not pose a safety concern so there isn't a recall for it.This absolutely IS a safety concern for all Etorque models!! There's a potential for the leak resulting from a manufacturer defect and they're actively repairing that very issue on my truck.
This defect is known to cause the rear seat area to accumulate water/moisture.This leak is a known issue, then shouldn't the etorque system be shielded from the potential risk of water exposure? That should not be on me I didn't alter the vehicle, drive through deep water, or somehow create damage to the covered part. It's a manufacturer defect plain and simple. It happens to be where the etorque battery is located. Water is obviously bad for electronics. Therefore the logical and reasonable person would conclude that the defect has cause the failure of the etorque system.

So what about that warranty. Obviously the leak is outside the 3 year/36K mile warranty. My truck was purchased in November or 2018. However a vehicle warranty guarantees (or "warrants") that the part is free from defects related to the manufacture or craftsmanship of the vehicle/part. In this case, a manufactured or assembly issue has caused water incursion and the subsequent failure of the part. I would argue that the etorque, which is still under warranty, failed due to a manufacture/craftsmanship defect. In which case it should be covered by the warranty on that part.
When I first reported this to the dealership it was a low voltage warning light that happened multiple times. They said maybe the problem was the 12 volt battery. I told them if that's what the problem is I'll pay for a new one. I was charged $341.73 for a new 12 volt battery plus a diagnostic fee. I brought it back with the same problem so I paid for a battery I didnt need..Then I was told of the real problem at hand..The dealership covered my parts under a goodwill policy but they charged me $1081.25 for the labor costs..And they made it seem like they were doing me a favor..I'm disabled and on a fixed income..The total price this problem cost me is a whole month of my disability income..To me that's an atrocity.......
THIS PROBLEM IS DANGEROUS!! It should be recalled and reengineered BEFORE a fatality or multiple fatalities occur!!
Please do the right thing and fix this problem and reimburse me the $1422.98 that this FCA mistake cost me.

Lol… so you bought the 48v battery? You know it’s under warranty for 8 years and 80k? Straight from the 2019 Ram Warranty Booklet page 17:

“Parts Covered For 8 Years Or 80,000 Miles
If your vehicle has one of the following parts, this Federal Emission Warranty covers that part for a period of 8 years or 80,000 miles, whichever occurs first, calculated from the start of the Basic Limited Warranty as set forth in Section 2.1 E. The covered parts are:
• Belt Driven Hybrid Starter Generator Assembly
• Catalytic Converter
• Powertrain Control Module
• Power Pack Unit - 48 Volts”

How is it rams fault that your warranty is expired and you have a leak?

Try doing some research… more than likely your not getting reimbursed, they will say it wasn’t diagnosed properly or something else. Sounds like the dealer took you for a ride, live and learn.

Find another dealership

Believe me I wouldn't have bought it if I didn't have to.. That 8 year 80000 mile warranty will not cover water damage.. I did do my homework on all of this before I doled out $1500

I'm not ignorant

It's a manufacturing defect if you would have done your homework you would have seen that yourself and it should be covered by them because the TSB was in 2020

If I were you I'd stop insulting people that you don't know

There are dozens of people with the same exact problem on the 5th generation rams

Mines been in the shop almost 2 weeks with the water issue. New window leaked after installation. They got after it today, will find out in the morning if it’s tight after they leak test it. Really an unacceptable situation given the cost of these trucks.

That is the reason that i buy the Mopar Extended Warranty
I checked my paperwork today, i still have almost 2 years left on the Extended Warranty.
( i have not used the Extended Warranty on this Ram yet )

I have even more time left on some Recall Parts & Labor

Yeah I definitely should have bought the extended warranty..I had them before on previous jeep grand Cherokees I've owned..I'm a disabled veteran and with the fixed income after purchasing the truck there wasn't much more than lint in my pocket

So they had already replaced it once and it leaked again kc99?

That's just pure incompetence and FCA need to address this problem with a redesigned rear window..most likely replaced it with the same problematic window..

You should read this kc99

https://topclassactions.com/lawsuit...alleges-vehicles-have-water-intrusion-defect/

Sent from the all new AOL app for Android

Man, I bought my 2019 1500 Laramie in April. It only had 14k miles and the previous owner added a bunch of options to the truck. I could not understand why the previous owner would trade it in. It's a real beauty but the musty dog smell, that I thought was from the carpets being shampooed and not dried, has persisted and I just saw the water marks all over the headliner. I have had great luck with new and used cars in the past...look's like my luck ran out with this one. Bummer.

I'm trying to push for a recall on this rear window/third light leak screw up..Opened up a case NHTSA on how this could be a dangerous problem with the water accumulation ..

You should have joined the forum before your purchase. If you’ve spent more then you can afford to , how is that anyone else’s problem . Sharing your price makes you special.

Thanks for your input mr. congeniality if you had an ounce of intelligence you'd see my point that when someone invests that kind of money into a vehicle that's relatively new with low mileage, FCA would address and repair the documented poor engineering of that rear window and the damage that it has done cost me and many more Ram purchasers on FCA's mistake..and do us all a favor and keep your uneducated sarcastic remarks to yourself

This leaking issue has been going on for more then a decade . I replaced mine when it was a new vehicle,after I learned on this forum of how common this occurs . May you have the best of luck in the future.

I traded my 2010 for this reason.
Tried every fix out there short of shelling out big bucks for a whole new rear window and still had the wet headliner.
Waited for a dry spell last July and traded for a 2013 Charger R/T Max. Got tired of putting a tarp over the roof before every rain.

Thank you Daw14 much appreciated