Dead engine replacement through warrany, should I accept remanufacterd replacement?

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lpennock

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My feelings on this. If the engine failed at low mileage I would expect a new crate motor. If it failed at 4 years 10 months with 95K miles I would be fine with reman. I think I would prefer a reman to the dealer doing a "rebuild".
 

jawzs2

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Unfortunately, these terms and conditions were accepted upon purchase of the vehicle.

4. Other Terms Of Your Warranties

4.1 Exchanged Parts May Be Used In Warranty Repairs In the interest of customer satisfaction, FCA US may offer exchange service on some truck parts. This service is intended to reduce the amount of time your truck is not available for your use because of repairs. Parts used in exchange service may be new, remanufactured, reconditioned, or repaired, depending on the part involved. All exchange parts that might be used meet FCA US standards, and have the same warranties as new parts. Examples of the kinds of parts that might be serviced in this way are:
• Engine assemblies; • Transmission assemblies; • Instrument cluster assemblies; • Radios, Tape, CD and DVD players; • Speedometers; and • Powertrain Control Modules.
 

jimboschnitz

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I agree with others on this string. Billet Bee is incorrect in his assumption that you have a choice. I worked for a HD Truck Mfg. for 25 years and the remedy is a reman engine period. The only way you'd get a new engine is if there were no remans available. Your reman engine will be warranted for the remainder of your original warranty. It will not provide you with a new warranty.
 

Docwagon1776

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So all of you have no problem with getting your trucks fixed with rebuilt parts?
Radios, A/C, window motors, brake cylinders...

Depending on the rebuilder, no problem at all. I can think of a few instances were rebuilt is preferable, even.
 
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PaPancho

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So I do all my own oil changes and minor services but keep a log of mileage and dates when it was done. Could they still deny a warranty claim because I do the work myself and not the dealership or Mr Lube?
I just got a call back today. Now that they see all my oil changes were done in a timely manner before the actual intervals, they are asking the dealer to open up the engine and take photos. They want them to look for "metal shavings" it sounds like they are looking for an excuse to deny the claim. All my oil changes were well documented so they couldn't chase that route. I feel that unless you have receipts of the oil and filter purchases you may have an issue when you do it your self.
 
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PaPancho

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Unfortunately, these terms and conditions were accepted upon purchase of the vehicle.

4. Other Terms Of Your Warranties

4.1 Exchanged Parts May Be Used In Warranty Repairs In the interest of customer satisfaction, FCA US may offer exchange service on some truck parts. This service is intended to reduce the amount of time your truck is not available for your use because of repairs. Parts used in exchange service may be new, remanufactured, reconditioned, or repaired, depending on the part involved. All exchange parts that might be used meet FCA US standards, and have the same warranties as new parts. Examples of the kinds of parts that might be serviced in this way are:
• Engine assemblies; • Transmission assemblies; • Instrument cluster assemblies; • Radios, Tape, CD and DVD players; • Speedometers; and • Powertrain Control Modules.
could you please direct me to that information? is it on the manual?
 

Sherman Bird

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About a month ago my engine started loosing coolant. My regular dealer insisted that I had to replace the radiator, intercooler and other related parts including the AC condenser. I chose to wait for a second opinion, while I waited for my other mechanic I swapped the coolant reservoir cap. The cap was supposed to hold 21psi however it did not. After changing the cap I drove about 50-60 miles and a low oil pressure light came on. I stopped the vehicle checked my fluid levels and everything was good including the coolant level which had not dropped any more. Drove maybe 4-5 more miles with no lights on the dashboard, the oil pressure light was off. Then the low coolant level indicator came on followed by the low oil pressure light and a loud banging clunking sound. The engine gave up. The engine was checked by the nearest ram dealer and now they say the engine has ceased and needs to be replaced. So far they are saying it will be done under power train warranty. They say a remanufactured engine will be installed.

My question for the community is, should I agree to have a remanufactured engine installed or do I have options?
Are there any tips about what I should be watching for during and after the repairs?
You don't have a choice, AND, since your truck is a used one, they have every right under your contracted warranty to install a reman engine.
 

jawzs2

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could you please direct me to that information? is it on the manual?
Yes - here's the link to the manual, you need to select your vehicle, then on the next page change the tire warranty box to the engine, section 4.1

 

jawzs2

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I agree with others on this string. Billet Bee is incorrect in his assumption that you have a choice. I worked for a HD Truck Mfg. for 25 years and the remedy is a reman engine period. The only way you'd get a new engine is if there were no remans available. Your reman engine will be warranted for the remainder of your original warranty. It will not provide you with a new warranty.

It actually comes with the same warranty as a new part. Copied from the warranty manual

"All exchange parts that might be used meet FCA US standards, and have the same warranties as new parts."
 

John313

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Most warranties specify "Repair or Replace. If they wanted to they could just rebuild your engine. Nothing says they must replace it with a new engine.
 

Docwagon1776

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Preferable?
What would they be?

Components the OEM is known to be weak or use shorter lifespan wear components. The specific example I was thinking of was early Super Duty Ford trucks. There were (and I suppose still are) rebuilders like John Wood who significantly strengthen the transmission compared to OEM when they do a rebuild. Certain electronics had weak soldering resulting in premature failure, like the display on the radio on the same trucks. I bought a rebuilt radio when mine went out because why put another with the same issue back in? GM's 700R4 was another transmission that was signifcantly more beefy from aftermarket sources. OEM tolerances have gotten better, but a blue printed and balanced motor from a reputable speed shop or quality machinist was head and shoulders above most of the stuff rolling out of the Big 3 "factory fresh".

So, again, depends on who the rebuilder is and who the OEM is, and what component is under discussion.
 

Timsdually

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OK, but you don't know who the rebuilder is. You don't get to pick somebody you like. Most likely cheapest bidder for manufacturer.
 

Scottly

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My problem with a reman is if I spend $85k+ on a vehicle and theres a parts failure that's covered under warranty then I don't want an $85k truck with a re built motor
I say this respectfully...When your $85k truck is 4yrs old, it isn't an $85k truck anymore. It isn't new anymore. It wasn't new anymore about 60sec after you drove it off the lot. Some folks that spend a lot of money on a new vehicle of any kind don't want to let that sink in. Why do I say that? Because warranties say that they will repair issues...The warranty doesn't say they will restore usage and condition to "'brand new". If they choose, then can take the existing block and throw a new crank and bearings in it...replace only the broken rods, etc., you get the point....And they are well within their rights to do it. Economically, remans make more sense. If I have a customer with a 4yr old truck demanding a crate motor, he's gonna get laughed at. If they so desired, they could use a boneyard motor with comparable miles on it as it would be restored to the condition previous tot he breakdown. this position has been challenged in court many times and is valid.
 

Docwagon1776

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OK, but you don't know who the rebuilder is. You don't get to pick somebody you like. Most likely cheapest bidder for manufacturer.

Which circles back to 'depending on who the rebuilder is' based on criteria already mentioned.

Regardless, when you are using a warranty you get the warranty's decisions. I worked in the warranty industry and it's essentially legalized gambling, only with worse odds. I know the OP's using his factory original warranty but this is another shining example of the 'peace of mind' warranties provide. Lack of choice being part of that 'peace of mind'.
 

jimboschnitz

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I understand the quote, exchange parts carry the same warranty as new, but if your engine is replaced under warranty with a reman engine or even a new engine, the warranty for that part will only be for the remainder of your original warranty. So if you have 5 years/60,000 mile engine warranty and you have 50,000 miles on your vehicle and is 4 years old, when that engine is replaced you will have only 10,000 miles and 1 year left of warranty. That information isn't in the manual but you can check with your dealer for verification. No manufacturer is going to extend your warranty beyond the original warranty. If you still doubt it, contact Stelantes customer service@ 800-399-2668.
 

TinMan1984

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I too would WANT a new motor, but playing devils advocate here. Once you drive that $85K+ New truck of the lot its now considered USED, its only NEW up until the point you put one mile on it outside the dealership in thee mind. So a reman. engine would be ok, IF it warranted just like a new one.
 

lpennock

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I could be wrong bit I seem to remember that warranty is the greater of 12 months 12K miles or the remainder of the original warrant. This is to cover the case that the replacement part failed almost immediately. The 12/12 is the same as if the part was paid out of pocket.
 

Cdffireboy

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Just went through this, my 2017 powerwagon with the 6.4 hemi decided to spin 2 crank main bearings with 11 days left on my power train warranty. I ended up with a remanufactured motor under warranty. So not only did the cost of a replacement motor only ended up costing the price of 16 new sparkplugs, but I also ended up with a 3 yr 100k extended warranty on the motor. So I'm not stressing it. If it's going to have issues it will happen within the next yr or so. Also I was just south of 52k when she **** the bed on me.
 

Six8888

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As long as the rebuilt engine is rebuilt by a reputable rebuilder, i would not have an issue with it.
A new rebuilt will come with its own warranty.

someone mentioned places such as Autozone, well those auto parts stores buy their rebuilt engines through Evergreen, which would be just about my last choice of rebuilders
Warranty does not extend warranty. The reman will have warranty until the end of the warranty the truck was sold with.
 
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