warranty denied

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SwitcherLP

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Man, congratulations on the warranty coverage, that is awesome news!

I have to say, this type of catastrophic failure you are sharing is extremely concerning that, with all the computerized checks/failsafes built in that the extent of damage you suffered in such a short period of time, and then considering the warranty coverage near-fallout, makes me very concerned as a new Ram owner, coupling that with my dealership stating that if I change my own oil that I could void the powertrain warranty. Makes me want to reconsider being a Chrysler owner...
 

corneileous

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Man, congratulations on the warranty coverage, that is awesome news!

I have to say, this type of catastrophic failure you are sharing is extremely concerning that, with all the computerized checks/failsafes built in that the extent of damage you suffered in such a short period of time, and then considering the warranty coverage near-fallout, makes me very concerned as a new Ram owner, coupling that with my dealership stating that if I change my own oil that I could void the powertrain warranty. Makes me want to reconsider being a Chrysler owner...
It’s not just Chrysler. All brands and third-party warranties have the potential to try and screw people as with most insurance companies but keep on reconsidering being a Chrysler customer. Maybe you’ll have better luck, maybe you won’t.

And your dealer’s full of poo by telling you you’ll void your warranty by changing your own oil. Heck, my dealer even said that as long as I use the Chrysler certified parts, oil, oil weight, OE or aftermarket and keep detailed records and receipts that there is not a single thing wrong with me refusing to pay the dealer for something as easy as an oil change that I can easily do myself for cheaper.
 

Timsdually

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Well yeah, there are certain situations where you can’t just pull over anywhere but if that were the case, I would hope the warranty people would take that into consideration but the thing is, you pull over when you can and if you don’t, you could be in a pickle just like how the OP almost was.
And that is your out.
Just say you didn't feel safe where you broke down. Not going to hold up very well against a judge or arbitrator that your truck is more important than your safety or even your life.
 

corneileous

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And that is your out.
Just say you didn't feel safe where you broke down. Not going to hold up very well against a judge or arbitrator that your truck is more important than your safety or even your life.
True but if somebody wanted to really pursue it, they could still question and challenge whether or not your choice to keep driving with a crippled engine was actually in favor of your own safety or life. It goes both ways.
 

squadco343

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I have a 2019 Ram 1500 Limited 4X4. 45,675 mi. My engine overheated out of the blue and within minutes there was sludge coming out of the front of my truck into a puddle. I have extended Maximum care warranty. Had the truck towed to nearest dealer and upon looking at it was told the engine was blown and radiator was blown too. I said ok lets get it all fixed because i have full warranty. A week later the warranty tech finally came out to look at it and Mopar denied my claim. Said the system shows i drove 157 miles after the overheating warning was given. This is completely false as i have pictures, texts and witnesses showing that from when i first had an issue to when i called for tow truck was less than an hour. The vehicle was limped home about a quarter mile at most. I have maintained the truck. Every service was done and documented. There is no modifications or aftermarket parts. Ive never even towed anything with this truck. Its a nightmare. Anyone else have similar issues or advice?
Cremeens Law Group PLLC
5100 West Kennedy Boulevard.
Suite 270
Tampa, FL 33609
www.CremeensLaw.com
I have used them twice and got great results at no cost!
 

Marshall

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One in law has a 2012 hemi, this spring it overheated, so was towed to his service guy ( don't know who) that works on his stuff. Changed water pump, over heated on way home, back, changed the rad, etc. same thing, never made it home, so they figured out cracked block, I don't know how as they never pulled the heads, got a used motor , seems OK , after dumping in $12K I never seen it when it was overheating, so just what he told me. They maybe use a crystal ball to diagnose problems? or just toss on parts till the problem goes away.
Glade that the warranty kicked in on your truck, when you have sludge coming out , you know it is buggered.
 

Scott0700

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Anyone who is older knows cars used to overheat all the time. You’d pull over, let it cool, top it off, and away you’d go.
If the procedure is to now pull over as soon as you safely can and shut it off, the computer should not let the vehicle restart until hooked up to diagnostic computer. To me, it’s on Stellantis if the vehicle can be restarted and driven away.
 

Dodge 1500 4X4

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To me, it’s on Stellantis if the vehicle can be restarted and driven away.
That is why the manufacturer puts it into Limp Mode telling you not to drive, you can't live in the past this technology is computer controlled so you can't just restart it and drive it away without having it checked out with a scanner or diagnostic tools.
 

farout75

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Yeah insurance a necessary "evil". I just got a notice of renewal of my House insurance, and low and behold: with all of their algorithms and everything, bill went up $393.00 in one year. U know I called my Insurance agent and had some things adjusted and got it down $290.00.

I do have a Maxcare 8/85K warranty that I bought, but BOIRD is a Unicorn: I have a 2019 bought in 2018 and only 20K on odometer, driveway princess.

OP: If you do not get some satisfaction, I would not wait too long, Lawyer Time, just saying. All IMHO...
Lawyer s are not very effective. the new company headquartered somewhere in Europe has huge protection against our Lawyers. My experience has been go as high up in the company as you can and deal directly with them. I have had great relief on a 2014 RAM that was supposed to have a 3:55 gear ratio, but had a 3:21. I got a remote start and a folding cover for our truck and oil changes. Those who went with a lawyer got (so I heard) nothing.
 

Wild one

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That is why the manufacturer puts it into Limp Mode telling you not to drive, you can't live in the past this technology is computer controlled so you can't just restart it and drive it away without having it checked out with a scanner or diagnostic tools.
Yea that idea leaves a pile to be desired.What happens if it shuts itself down at -40 and you're 30+ miles from nowhere.I'd rather have the truck start and limp itself home,then freeze to death in the middle of nowhere.Not all places on the planet have cell service or local population you can walk to.
 

06 Dodge

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Yea that idea leaves a pile to be desired.What happens if it shuts itself down at -40 and you're 30+ miles from nowhere.I'd rather have the truck start and limp itself home,then freeze to death in the middle of nowhere.Not all places on the planet have cell service or local population you can walk to.
If I lived in remote parts of the world I would be sure to have a Satellite Phone for time's like that...
 

Wild one

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If I lived in remote parts of the world I would be sure to have a Satellite Phone for time's like that...
You gotta alot of unrealistic wants don't you,lol. Your idea of killing the truck totally is still wacked.Even if you have a Satellite phone,who's answering the phone and can actually show up to give you help,lots of places where you aren't going to have a tow truck,and if you can acess one,it could be 20 + hours away.You're living in a dream world,with no idea of how the remote parts of the world operate.
 

SwitcherLP

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That is why the manufacturer puts it into Limp Mode telling you not to drive, you can't live in the past this technology is computer controlled so you can't just restart it and drive it away without having it checked out with a scanner or diagnostic tools.
Yep. At that point, common sense kicks in or one learns the hard way how to play the game.
 
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If I lived in remote parts of the world I would be sure to have a Satellite Phone for time's like that...
I've done 9 Grand Canyon rafting trips and boated most every major river west of the Rockies and these places are about as remote as it gets. We usually have a Sat phone with us for emergencies. They are not nearly as reliable as you would like to believe. Cloud cover, a narrow view of the sky like in a canyon, tree cover or even a satellite or the phone going down are not uncommon occurrences. While they are nice to have they have their limitations.
Canyon
 

znrh

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This is why I don't buy extended warranties. I insure myself. I've gotten screwed before by these companies not wanting to pay when stuff fails. When I just bought my New Bighorn last week I told the Finance guy at the outset that I didn't want any extended warranties, prepaid maintenance, Gap insurance, or anything other than what I had been quoted on the sale price. He was great no pressure. THAT was rare.
 

barr0208

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This is why I don't buy extended warranties. I insure myself. I've gotten screwed before by these companies not wanting to pay when stuff fails. When I just bought my New Bighorn last week I told the Finance guy at the outset that I didn't want any extended warranties, prepaid maintenance, Gap insurance, or anything other than what I had been quoted on the sale price. He was great no pressure. THAT was rare.
well im glad we got the extended mopar gold plan warranty $0 deductible($3400.00) on the wifes jeep got a leak in the cooling system (covered) $300 while they were repairing the leak found major suspension problems ( about $5500.00) all covered and still got 2 more years of coverage and also getting a loaner while her jeep is in the shop now thats service.
 

Lamarsh

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I'd get in their face about it, and hire a lawyer if needed. I'm not sure what the warranty agreement says, but I'd bet there has to be some leeway in there for failures that happen on the road and the fact that further damage done simply by virtue of the fact that you're using the vehicle for its intended purpose is immaterial for a warranty claim. What if this happened on a busy freeway with no safe shoulder to sit on? What if your light went on and you had to stop in a dangerous spot and a cop told you that you have to move your car? I mean there are so many scenarios that reduce what Mopar told you to a bit of an absurdity.

Warranties are getting worse and worse. I've had multiple issues with my current ram and last ram that dealers just flat out could tell there was something wrong, but weren't interested in spending the time on it so they just told me there was nothing wrong. On each instance I had to run it up the flag pole at ram to ultimately have the issues fixed (and ram completely acknowledge there was a problem), but not after multiple trips to dealerships (5-8 times for the handful of these instances) and a huge waste of my time.
 

2020PW

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I never understand why people want to take the tough guy approach. You need them and their assistance. Upsetting them is not going to get them to want to assist. You need them more than they need you when your vehicle is broke.

Then once you make a fool of yourself, you give them the keys and they disappear with the vehicle. I bet they have your best interest at heart, giving it special treatment.

Personally 2 Little Caesar pizzas every couple trips and they are happy to help and I have never demanded or insisted. Just be polite, if they don’t want to help find another dealer.
 

mtofell

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I never understand why people want to take the tough guy approach. You need them and their assistance. Upsetting them is not going to get them to want to assist. You need them more than they need you when your vehicle is broke.

Then once you make a fool of yourself, you give them the keys and they disappear with the vehicle. I bet they have your best interest at heart, giving it special treatment.

Personally 2 Little Caesar pizzas every couple trips and they are happy to help and I have never demanded or insisted. Just be polite, if they don’t want to help find another dealer.
I generally agree but there is a time when the "nice guy" routine doesn't work and you have to be assertive to get what you are entitled to. I'm a "nice guy" to a fault with my employees and others but I do have my limits.
 
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