Maxcare warranty and dealer....problems

miketx said:

Has anyone has problems with the dealer service and Maxcare lifetime warranty?

I brought my '16 Rebel, with 83k miles on it, in for the air suspension service message. After doing the dealer did their multi-point inspection, they are saying I need to get a whole extra list of services done or the Maxcare inspection will void my warranty. They claim my brake fluid is dirty (it's not), my transmission needs service (it doesn't), I need a "tune up", and that my 4x4 needs to be serviced, plus 4-5 other services.

I am a very good mechanic and take pride in my vehicle care, which includes ALL required services. I serviced the 4x4 system myself at 53k miles, but the service tech is arguing that no fluid is staining the plugs, and that the plugs show no evidence they have ever been touched......plus he says my transfer case plug welds haven't been cracked (what?...I took those plugs out myself). I'm totally baffled......I did the service myself, and have the fluid receipts.

I also record all my maintenance on mopar.com in My Garage......but they say the dealer and Maxcare only look at Carfax reports. What?!?

I feel like I am being blackmailed. The dealer said they will report all their findings to Maxcare.....and that Maxcare has been voiding customer warranties right and left this year. Huh?

So disappointed in Ram/FCA right now. I only bought this warranty to cover big items, like the air suspension. Everything else I do myself.

Click to expand...

EdGs said:

I have a question for those familiar with dealership service departments:

Do the techs get paid hourly plus a comission?
I figure warranty stuff pays less than non-warranty work. How does it all work?

Click to expand...

jimboschnitz said:

I agree with Huntergreen. The owners manual states the required maintenance at each mileage interval and those are the only things required to maintain your warranty. The only way a warranty repair can be denied is if you neglected to follow the guidelines in the manual or it is determined that the component failure is the result of abuse or normal wear and tear. For example, at 120,000 miles the manual states to change the transfer case fluid. If you don't and have a failure warranty will be denied. I mentioned that one specifically because you have a Rebel and I guess you may do alot of four wheeling....

Click to expand...

miketx said:

I do very little "four wheeling", since this truck is what my wife and I travel in...I need it to get me home. That is what my former 98 TJ Wrangler was for (sold it two weeks ago after 12 years of ownership. It was in great condition). But I changed the TC and diffs at 53k miles (have 84k now).

I bought the Rebel because my wife saw one at the State Fair of Texas and said "that's cool...we should buy that". Can't argue with that

Click to expand...

miketx said:

You got that right (happy wife). Plus, it's hard to argue when she approves a purchase

I see you are in central Texas.....we go down there all the time. Have a son that lives in Round Rock. We were camping down by Kerrville last month.

And btw....thank you for your service!!!!

Click to expand...

Dbrewton said:

Do everybody a favor and let us know what dealership this is. I imagine a lot of people have been ripped off already.

Click to expand...

miketx said:

I thought about it, but I suspect there might be a forum rule against that? Anyway, I'm giving them a few days to sort this out.

Click to expand...

miketx said:

I thought about it, but I suspect there might be a forum rule against that? Anyway, I'm giving them a few days to sort this out.

Click to expand...

turkeybird56 said:

LOL. Thanks. Only time I go that far south, RR would be for a RR game. But since wife deceased (2016),(that was a thing we would do, cheap entertainment, cost more for fuel and gas then tickets), not been that far south. DO meet a friend in Pflugerville once in a while at Roadhouse for chow when he has custody of his son. That be the limit of my long trips (hence truck driveway princess), tho Momma neva knew this truck. Would run my Trike to go to Roadhouse but as U know IH 35 South of Georgetown is a real "Mother" (between traffic and speeds up/speeds down and stop on highway), not like being run off of road by PPL running 100 mph, lol.

View attachment 501132

Click to expand...

Dean2 said:

There is no rule on this forum about stating true acts about a company but, not doing it yet is a good move. Never post against a company on any platform till they have a chance to make things right. Once you take it public you have used up a major bullet and you harden the comapny against you since they don't have a lot left to lose. Asking for advice about how to approach negotiations is fine but as soon as you out them negotiations are pretty much done.

Click to expand...

oldguy2 said:

I have Max Care and have had several repairs made with no problem from the dealer. Get ANOTHER dealer!

Click to expand...

miketx said:

Truck is back at the dealer. Service Manager said he's having a discussion with his boss tonight regarding the situation. He said the suspension part will arrive around 6:30pm and they'll have the truck finished up by noon tomorrow. We'll see. And it's been assigned to a different tech.

Click to expand...

indept said:

Can't wait to see your pictures retaken after you get it back. All of the techs now know to rub an oily rag on any bolt or drain plug they can find.

Click to expand...

miketx said:

Nice bike...I had a bike back in the day (Yamaha Maxim 700)...and yeah, I35 will always be a mess. But it has gotten a little better. If I don't have to be in Austin/RR, I typically scoot a bit west and take the backroads route to south Texas (or the loop near Georgetown).

Click to expand...