After just getting hung up on by a Ram Customer care representative, I do not know what to do here. I'd like the community's advice here.
TLDR; I have had a vehicle that is under warranty and cannot be registered with the state due to recalls that Ram has been negligent on for 5 months. I have been completely blown off. What would you do?
Back story - I have a 2019 Ram 2500 CTD and live in California. Recall W03 (transmission valve body) is open on my vehicle. I went to reregister my vehicle with the state and was informed that I cannot, due to an open recall. I contacted my local dealership, Thompson CDJR out of Placerville California, and scheduled an appointment.
1st attempt at making an appointment is in September 2022. About a month later, at the time of the appointment, I was told they did not get the parts and the appointment must be rescheduled. I scheduled another appointment as soon as possible - about a month later.
2nd attempt, I simultaneously scheduled an appointment with Folsom CDJR. They did the same thing Thompson CDJR did. At the time of the appointment it was cancelled due to parts not being delivered to the dealership.
10-20-2022 I submitted two attempts at contacting Ram Cares through their submission form on their website about this issue explaining what just happened with both attempts at getting service. I never received any response. I got an email to rate the service I was given. I gave it all zeros since they ignored me.
11-8-2022 Ram Cares calls me in response to my poor review of their service. It was a Case manager named Kathy. I explain the whole situation to her. She confirmed that Ram does indeed have parts available and she then contacted Thompson CDJR and worked with them on coordinating parts and an appointment. Thompson CDJR called me and said they will get it done, and scheduled an appointment for 12-8-2022.
3rd Attempt, on 12-6-2022, 2 days before my 12-8-2022 appointment, Thompson CDJR calls me to tell me they don't have parts for the W03 recall. I reschedule ASAP. Closest date is 1-08-2023.
12-6-2022 I call Ram Cares and speak with a woman in which I explain the previous events, give her my case number, and ask her to have the Case Manager, Kathy, to call me back. NO PHONE CALL WAS RETURNED.
12-22-22 I called Ram Cares and spoke with a gentleman explaining my situation, gave him my case number, and told him to have my case manager call me back. NO PHONE CALL WAS RETURNED.
12-30-22 Ram Cares called me informing me that I have 3 open recalls and asks if I am willing to come in. I explain I have been more than willing and have made 3 attempts, but every time there has been a lack of parts being ordered. I explain that at this time I would like financial compensation since my vehicle has been deadlined due to Rams inability to perform the recall. He offers be "free tire rotations and oil changes"
I said I will have to consult lawyer at this point to seek advice.
He puts me on about a 8 second hold, comes back and says "All we can offer you is free tire rotations and oil changes. I am closing the case out at this time. Have a good day" and hangs up on me before I can respond.
1-08-2022 will be the 4th attempt at getting the recall done, and the 5th month that my truck will have been illegal to drive. I have been making payments on a vehicle that has been a brick in my front yard for 5 months and have been completely blown off by customer service.
What would you do??? I have made an incredible amount, and variety, of attempts to get this service completed and have been completely ignored. I feel like my only option is to seek a lawyer and pursue this legally. Keep in mind, my payment on this truck is ~$750 a month and it has been deadlined/unregisterable with the state for 5 months and illegal to drive.
This has been an absolutely terrible experience with Ram Customer Service.
