Chrysler screwing customers

ramffml said:

Did the dealer service that truck, or did you? Hope it was the dealer, if you did it they can always try to right it off as "bad maintenance" or something.

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Dean2 said:

The dealership can try to claim anything they want but unless they can actually prove it they not only weaken their case but leave themselves open to punitive damages. Make sure you record or document any of these bogus, unproven deflection claims because they are very powerful in helping advance your case.

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ramffml said:

I feel bad for OP, but I'm sure FCA has a way to protect themselves from people who get dirt in the oil/fuel filter and screw it on etc etc.

Not saying this is what OP did, just saying in a case of blaming poor service, I wouldn't be so sure who comes out on top. At $30k I'd definitely fight tooth and nail though. Beyond ridiculous.

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Dean2 said:

Think about what you are saying. You are helping perpetuate nonsense. You can dump as much dirt as you want in a filter. The worst that will happen is you will plug it off. The only way dirt gets to the injector is if you figure out how to get the dirt into the fuel line itself, AFTER the filter. This is exactly what I am talking about when I refer to stupid allegations that are not provable but used all the time because the average consumer is just so gullible.

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ramffml said:

There is an "in" and an "out" on your filter. You can definitely get dirt in it and have that circulate through your engine before it gets filtered out.

I don't know why you're so sensitive on this thread, but maybe you just need to reduce your caffeine for tomorrow.

Cheers.

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Dean2 said:

This is not about being sensitive, it is completely about holding large businesses, in this case new car dealers, who have a long history of taking advantage of their clients, accountable. The OP has over serviced his vehicle to ensure it is very well taken care of yet we have his dealer trying to get out of a warranty repair. We then have forum members jumping in to try and find some reason why it is his fault or issue. I am not saying issues are never caused by the client but this one has zero indication that is the case. It however still fails to stop people from jumping in to help out the dealership's side.

It is hard enough to have the confidence to go after a much bigger adversary. It was one of the biggest issues in getting people to proceed with completely legitimate claims for compensation. Having a bunch of internet experts trying to throw more shade certainly doesn't help that.

The OP never asked for diagnosis or input. Just help getting the word out to see if others had run into the same denial of warranty for these reasons. So far not a single post has addressed the actual ask.

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Kmorrisey said:

**NEED HELP! PLEASE SHARE AND MESSAGE ME IF YOU HAVE THIS ISSUE**

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Dean2 said:

This is the specific help the OP asked for. I am done responding to you. Have a great week.

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Kmorrisey said:

**NEED HELP! PLEASE SHARE AND MESSAGE ME IF YOU HAVE THIS ISSUE**

I have a 2022 ram 3500 HO with 22,000 miles. It’s been in the shop four times for a P2459 code which is a regen frequency code since 17,000 miles. Chrysler has finally decided that fuel contamination has caused the injectors to fail resulting in more soot production. They have put a restriction on my truck and want me to pay $30k (confirmed each injector is $2400) to fix it before they will lift the restriction. They pulled their sample after the filtration system and claimed they can see dirt in it. I had a lab test my fuel and determine it is good. If dirt causing the injectors to fail is true then it is a filtration issue that should be covered. I included their test procedure, pictures of the fuel, test results.

Thank you for any help, I refuse to roll over for Chrysler

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Kmorrisey said:

Thank you all for the advice. I have recorded, I have started cases, I have tested fuel, I have reached the end of my trees to bark up. The price of the injectors is irrelevant, the cost is irrelevant. I take very good care of my truck and I paid 90+K for a truck that I hoped a reputable company would stand behind. I am also a diesel mechanic and know that if contamination is making it through factory filters then there is a filtration issue. I don’t care how much dirt is in a tank and I have proven there is none or very little. I am simple looking to make my issue known and try to find similar issues so I have more ammo to fight Chrysler with. They want me to just call my insurance so they are off the hook, I chose to hold them accountable.

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Billydean said:

Now I’m worried. Had filters changed last time at a RAM dealer. When I checked later, I saw a NAPA filter!
Wont go back to Billion where I bought it.

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Kmorrisey said:

**NEED HELP! PLEASE SHARE AND MESSAGE ME IF YOU HAVE THIS ISSUE**

I have a 2022 ram 3500 HO with 22,000 miles. It’s been in the shop four times for a P2459 code which is a regen frequency code since 17,000 miles. Chrysler has finally decided that fuel contamination has caused the injectors to fail resulting in more soot production. They have put a restriction on my truck and want me to pay $30k (confirmed each injector is $2400) to fix it before they will lift the restriction. They pulled their sample after the filtration system and claimed they can see dirt in it. I had a lab test my fuel and determine it is good. If dirt causing the injectors to fail is true then it is a filtration issue that should be covered. I included their test procedure, pictures of the fuel, test results.

Thank you for any help, I refuse to roll over for Chrysler

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06 Dodge said:

Wonder why they didn't send the injectors out to a place like Abilene Diesel Injection Service to have them tested, that would tell them if they have a problem or not, also your not the first person who I've read about who has had frequent regeneration problems... IMO it sounds like the dealer mechanic does not know how to pull a fuel sample without it getting contaminated being your fuel samples show none.. Good Luck dealing with a stupid dealership....

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Dean2 said:

For that kind of money it is worth going to court. Hopefully you have a version of Small Claims Court down there, where you can represent yourself. We have that here, has a limit of 50K, no punitive damages, but you can do it yourself, you ca nalso use a lawyer but that kind of defeats the purpose of the small claims system, and the court tends to lean towards the consumer. When you win, post the court specifics and details, so State, city, court date, plaintiff and respondent etc so others can site it as a precedent.

If you can find a bunch of people with the same issue, perhaps a class action suit. Not fast but better than bending over.

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Aircommuter said:

What state has that high limit for small claims? Here it is $7500. The lawyers want anything bigger.

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