Dealership CALL OUT - David Stanley CDJR, Oklahoma City, OK

Disclaimer: Links on this page pointing to Amazon, eBay and other sites may include affiliate code. If you click them and make a purchase, we may earn a small commission.

Zorin

Member
Joined
Jun 11, 2022
Posts
64
Reaction score
204
Location
Southern Kansas
It's me again!

Attempt number 2 - up in smoke.

With the advent of the HOT finance deals on Ram trucks right now, I figured I was good to go for sure. David Stanley was not but a few hours away, and had several trucks on the lot that fit what I was after, so I called them at 10 AM yesterday morning.

The first red flag was that they didn't even want to discuss a new truck without talking about my trade in first, even though I told them I was unsure if I was even trading in. So fine, I sent pictures, the VIN, the mileage, all that hoopla, then they email back a sight unseen form......rate my truck. This has not happened at any other dealer, and I told them so, but whatever. Got it filled out and sent back.

Didn't hear back till 4 pm today, after multiple attempts to contact the dealer and get some headway. They came back with an offer of $1,000 for my trade in, which is a 2009 Ford F-150 Supercrew. I laughed at the guy on the phone so hard that it turned into a violent coughing fit. Then, I might have told the guy on the phone a few customary unpleasantries (use your imagination) and hung up.

On a whim, I called the local LKQ pick a part, and got a HIGHER offer for my truck than David Stanley offered.

My point is, if you would like to be insulted, and have your time wasted, David Stanley CDJR is your dealership.

@RamCares - You need to get these dealers to get their **** together. Pretty sure after this little escapade, I'll just go buy a newer used F-150.

Tim
 

crash68

ACME product engineer
Staff member
Administrator
Supporting Member
Joined
Mar 20, 2016
Posts
10,704
Reaction score
16,710
Ram Year
2015
Engine
3.0 EcoDiesel
Sadly a lot of dealerships have become part of large corporations that sell just about every car brand under the sun. They don't really give hoot about taking care of the customer just what the bottom line looks like.
 

1979PowerWagon360

Senior Member
Joined
Mar 19, 2019
Posts
306
Reaction score
385
Location
Central Florida
Ram Year
2022 TRX
Engine
6.2
And dealerships wonder why they have an awful reputation??? It's so difficult to deal with their NONSENSE! Just looking at their ads is frustrating. The fine print on prices "Includes trade-in, $1000 finance incentive, $1000 military discount". Or a bunch of nonsense fees. Then you try and deal with them face to face and you get the games with trade-in. Take a bunch of money off the new vehicle and give you pittance for your trade, or give you honest money for your trade and hike the price of your new vehicle. It's just so tiresome! Can't they just have an honest straight forward approach and earn a fair profit??????
 
Last edited:

bcbouy

Senior Member
Joined
Nov 12, 2014
Posts
1,730
Reaction score
1,182
Location
pitt meadows/100 mile house
Ram Year
2021 power wagon
Engine
hemi
Maple Ridge chrysler. they took a deposit for a '21 ram powerwagon. when i called for a delivery estimate time they tell me it's no longer available.???. tried to upsell me a more expensive truck. very illegal in B.C. Go chrysler in Surrey really stepped up when i told them what MR chrysler did and got me a good price on a '21 p/w fully loaded.they even delivered it 500 kilometers to me for free. Regency Chrysler gave me a good deal on my '12 slt with a 12 thousand dollar dec on it. there are some good dealers out there and some real garbage dealers as well.we were loyal to MR chrysler for 2 decades before they screwed me over.i told the sales manager to call the service dept. and look up my name.they will never hear from me again.we spent thousands over the years in service and a couple vehicle puchases.
 

nlambert182

Senior Member
Joined
Dec 28, 2022
Posts
798
Reaction score
1,085
Location
Huntsville, AL
Ram Year
2018
Engine
6.7 Cummins
It's me again!

Attempt number 2 - up in smoke.

With the advent of the HOT finance deals on Ram trucks right now, I figured I was good to go for sure. David Stanley was not but a few hours away, and had several trucks on the lot that fit what I was after, so I called them at 10 AM yesterday morning.

The first red flag was that they didn't even want to discuss a new truck without talking about my trade in first, even though I told them I was unsure if I was even trading in. So fine, I sent pictures, the VIN, the mileage, all that hoopla, then they email back a sight unseen form......rate my truck. This has not happened at any other dealer, and I told them so, but whatever. Got it filled out and sent back.

Didn't hear back till 4 pm today, after multiple attempts to contact the dealer and get some headway. They came back with an offer of $1,000 for my trade in, which is a 2009 Ford F-150 Supercrew. I laughed at the guy on the phone so hard that it turned into a violent coughing fit. Then, I might have told the guy on the phone a few customary unpleasantries (use your imagination) and hung up.

On a whim, I called the local LKQ pick a part, and got a HIGHER offer for my truck than David Stanley offered.

My point is, if you would like to be insulted, and have your time wasted, David Stanley CDJR is your dealership.

@RamCares - You need to get these dealers to get their **** together. Pretty sure after this little escapade, I'll just go buy a newer used F-150.

Tim
Wow that sucks. I've had similar offers before. I don't even waste my time with them and just hang up. But on the flip side.... I've had some great dealers that absolutely honor exactly what they say.


As an aside - @RamCares can't do anything about the dealerships. They're independently owned. FCA can't dictate how they do business.
 
OP
OP
Zorin

Zorin

Member
Joined
Jun 11, 2022
Posts
64
Reaction score
204
Location
Southern Kansas
As an aside - @RamCares can't do anything about the dealerships. They're independently owned. FCA can't dictate how they do business.
Yeah, I know, but MAYBE if FCA took an interest in how their dealer members represented the brand, perhaps they'd all be better off.

Utopian thinking, to be sure......but a fellow can be forgiven for dreaming, right?

Tim
 

nlambert182

Senior Member
Joined
Dec 28, 2022
Posts
798
Reaction score
1,085
Location
Huntsville, AL
Ram Year
2018
Engine
6.7 Cummins
No I get it and I 100% share your sentiment....

What I have been told by Ford and Toyota (haven't had to call FCA) was that they essentially "sell" their product to the dealership and from that point, as long as they honor the FCA warranty requirements, they can operate their business (including add on fees, how they run their service, etc..) any way they choose. The comparison one used was similar to Kitchen Aid selling a blender to Wal-Mart. Once they sell it, they don't have anything to do with Wal-Mart's reselling policies.

It doesn't really give us as the consumer much leverage unfortunately. These "arbitration agreements" that we have to sign when we buy a vehicle pretty much guarantees the dealer can't be pursued through the legal system until they've had a chance to wear you down to nothing.
 

rjbar46

Member
Joined
Feb 1, 2014
Posts
32
Reaction score
8
Location
Oklahoma City, OK
Ram Year
2018 SLT Crew cab 4X4
Engine
Hemi 5.7
I live about 3 miles from David Stanley and have had my truck in there for service. I agree with you 1000%. POS dealership.....errrrr...STEALERSHIP.
I would not buy a truck or any vehicle from them if YOU GAVE ME THE MONEY!!!
I am not sure I will ever buy a new vehicle again.... I have not found a good dealer in the recent past, seems like the all are about the bottom line. I don't have a problem with a company making a profit, but DAMN! DS sales people are RUDE!! Service is a bunch of liers (I am an A&P and CSE certified mech) telling me things are wrong that are not, like brakes are due & need calipers, rotors, pads, springs. My truck has barely 43000 and the breaks look 80% of new when I pulled the wheels to look after the news.
just a bunch of **** from them. Stay away.
 

jagman_xjs

Senior Member
Joined
Jan 17, 2019
Posts
226
Reaction score
232
Location
Clarksville IN
Ram Year
2003 2011 2019 2023
Engine
5.7 Hemi(s)
I have gone to Oklahoma City area to buy several RAMs but never from them. It is a long drive home BUT I enjoyed it. If the right deal came along again I would do again. Around here they want all your money and then some.
 

Steny

Junior Member
Joined
Oct 24, 2018
Posts
8
Reaction score
5
Location
Chula Vista
Ram Year
2016
Engine
Diesel
Lots of interesting conversation here. I bought my 2016 brand new back then through my Credit Union car finder service. Didn’t have to deal with a dealer. Sold my 95 F150 through Craig’s List. My truck was from Los Angeles and I live in San Diego County. It came to me with 72 miles on it. Picked it up at my local Dodge dealer in National City, bought the extended warranty, and drove it home. 2500 crew cab, short bed, 4x4 Diesel. I probably will never go to a dealer again, very happy with the Car Finder service. Local dealer does my warranty work and changed oil the first time. And the recommended stuff like lubercating door hinges. My local repair shop does all oil & tranny oil, brakes, almost everything else. I just mark it my owners book. That is my story. Steve in Chula Vista, Ca.
 

Scottly

Senior Member
Joined
Oct 11, 2018
Posts
1,185
Reaction score
2,198
Location
Safety Harbor, FL
Ram Year
2021
Engine
HO 6.7 Cummins
Can't they just have an honest straight forward approach and earn a fair profit??????
No, most of them can't. Too many people think that "profit" is a dirty word. New car margins have shrank because sticker price gross margins are now published and used car values are widely available from internet sources...they have little to no bargaining power left. The manufacturers have resorted to using holdback to make sure dealers profit, and dealers have resorted to less-than-truthful tactics to sell their wares. The fact that so may of these dealers are prospering and the small, straight-forward dealers are selling out t o large conglomerates proves that this works for them. The rest of us just have to develop new strategies to deal with it.
 

Scottly

Senior Member
Joined
Oct 11, 2018
Posts
1,185
Reaction score
2,198
Location
Safety Harbor, FL
Ram Year
2021
Engine
HO 6.7 Cummins
On a side note...I trade every two years, so I have some experience with this. I have never walked into a dealer and had them refuse to deal with me the way I requested, as such: Here is mine, there is yours, give me a bottom-line number for the difference + TTT...I am ready to buy today. I either take it or leave it. Too many people want to see the payment, the trade value, the discount off sticker, etc....You should have ALL OF THAT figured out in your head before you walk in and NONE OF IT matters if you know what the difference in the two should be. If you get the difference number you want, it doesn't matter if they only give you two dollars for your trade but show a discount of twenty thousand dollars off the sticker....The difference is the difference. they can get there however they want to...But get there, or walk.
 

1979PowerWagon360

Senior Member
Joined
Mar 19, 2019
Posts
306
Reaction score
385
Location
Central Florida
Ram Year
2022 TRX
Engine
6.2
No, most of them can't. Too many people think that "profit" is a dirty word. New car margins have shrank because sticker price gross margins are now published and used car values are widely available from internet sources...they have little to no bargaining power left. The manufacturers have resorted to using holdback to make sure dealers profit, and dealers have resorted to less-than-truthful tactics to sell their wares. The fact that so may of these dealers are prospering and the small, straight-forward dealers are selling out t o large conglomerates proves that this works for them. The rest of us just have to develop new strategies to deal with it.
Manufacturer hold backs have been around for decades. And I have no problem with new strategies for new environment. But to say "NO" to them operating honestly and fairly is not acceptable to me. You're saying they have to be dishonest and unfair????
 

Scottly

Senior Member
Joined
Oct 11, 2018
Posts
1,185
Reaction score
2,198
Location
Safety Harbor, FL
Ram Year
2021
Engine
HO 6.7 Cummins
You're saying they have to be dishonest and unfair????
Not saying that at all. But, "dishonest" and "fair" are very subjective terms as used by many people. Example: Dealer quotes you a hard price on the phone for your trade and when you go in, they deny quoting it and put up a much lower number. That's dishonest. The OP was quoted a trade value lower than he was willing to accept...That's not dishonest and it's not unfair. If there are no dealers within a 1000 mile radius of you except one and state law forbids anyone else besides that one dealer from selling cars, all deals will be "unfair" because the buyer has no other options. Too many times I hear cries about "unfair and dishonest" dealers when in reality it was a simple word that would have prevented all of that...."NO". That's all a customer has to say...they CAN and SHOULD go somewhere else. "Bait and switch" is another term over-used and improperly used. If they intentionally advertise something they never had any intention of selling at a low price to lure you in and push you into something more expensive, ok, they are guilty of that. But too many times a person gets to the dealer with his 1984 Toyota Corolla with 300K miles, gets upset that they won't give him $20K for it on trade, then accuses the dealer of bait and switch.....I could go on. To me, IMO, bottom line is as I stated....Don't like the deal, walk. It's a free country. Don't like the way you are treated, walk...It's a free country. But not all dealers are dishonest and yes, they have to change tactics in today's selling environment.
 

1979PowerWagon360

Senior Member
Joined
Mar 19, 2019
Posts
306
Reaction score
385
Location
Central Florida
Ram Year
2022 TRX
Engine
6.2
Not saying that at all. But, "dishonest" and "fair" are very subjective terms as used by many people. Example: Dealer quotes you a hard price on the phone for your trade and when you go in, they deny quoting it and put up a much lower number. That's dishonest. The OP was quoted a trade value lower than he was willing to accept...That's not dishonest and it's not unfair. If there are no dealers within a 1000 mile radius of you except one and state law forbids anyone else besides that one dealer from selling cars, all deals will be "unfair" because the buyer has no other options. Too many times I hear cries about "unfair and dishonest" dealers when in reality it was a simple word that would have prevented all of that...."NO". That's all a customer has to say...they CAN and SHOULD go somewhere else. "Bait and switch" is another term over-used and improperly used. If they intentionally advertise something they never had any intention of selling at a low price to lure you in and push you into something more expensive, ok, they are guilty of that. But too many times a person gets to the dealer with his 1984 Toyota Corolla with 300K miles, gets upset that they won't give him $20K for it on trade, then accuses the dealer of bait and switch.....I could go on. To me, IMO, bottom line is as I stated....Don't like the deal, walk. It's a free country. Don't like the way you are treated, walk...It's a free country. But not all dealers are dishonest and yes, they have to change tactics in today's selling environment.
If you read your previous response that is what you said and I don't believe dishonest or honest are subjective. Not in my eyes. There's no blurry line there. As far as profit, I wasn't stating a particular percentage, just suggesting demanding honest tactics only when making this profit. I think my comment was very reasonable and nothing to argue over. Done.
 

Dave Haddon

Senior Member
Supporting Member
Joined
Nov 19, 2020
Posts
1,003
Reaction score
1,174
Location
Saskatoon SK. Canada
Ram Year
2021
Engine
5.7
You mention alternate STRATEGIES...simple..do not buy their product ..for that matter the Brand..ie Ram..Ford..Chev..whatever..remeber the slogan"Power to the People"..problem is we are not united. Some of us WANT WANT and because of the $$ in that persons pocket or business right off ability or the like it makes it difficult to ghet an honest purchase for the average Joe who is faced with these DEALERSHIP tactics. Hold off buying..it may take a year or two but if there was a united front things would change from the TOP down. Remeber these guys that own these dealerships in question are nothing more than CAR SALESMEN..Unethical..usually a slant to the Bully side and for sure CON MEN...stick it to them ,,DO NOT BUY...ANYTHING..it will not be easy but there is a [email protected] 2 Cents..sorry for the rant..
 
Top