2019 RAM 1500 LIMITED CREW CAB 4X4 HEMI 5.7L

JeffNoreca · Mar 9, 2023

I purchased this truck in September 2019 and I'm very happy with the truck performance in everything. This February (2023) the Engine Light came on so I thought I can do something for myself, and I purchased from On-Line the software and Navigation Map Updates, and I successfully updated what was in both software's. This did not fix the Engine Light, so I bring it to the local dealership (Arrigo Chrysler Dodge Jeep Ram of West palm Beach) for further testing of the problem. There was broken the "Purge Solenoid" and they told me that there are more 15 updates that are required at this time, and I agreed for the service but when I went to pick-up my truck the bill was $2,000 for only the software updates. Nothing I can do just to pay and get back my truck. My point is if we can tell everybody what they are charging for the software updates so the new byers can have up in front what is going to cost this maintenance so everyone can negotiate the pricing.

Farmer Fran · Mar 9, 2023

What updates? You have them listed out?

06 Dodge · Mar 9, 2023

I have never heard of being charged for required updates....

Ramsteen23 · Mar 9, 2023

Makes no sense why they would charge you 2K for software updates. Did they not tell you what it would cost or what each of the updates were for before doing so you could decide if you even needed or wanted them?

KKBB · Mar 9, 2023

I'm confused all around. He updated the navigation to try and fix a check engine light?!?! WTF?!?! I'm just so confused with all of this.

turkeybird56 · Mar 9, 2023

WHY was OP charged for the "updates"? Should of only been charged Labor time for the updates to be installed. Smells a lil "fishy" here.

I had "5" updates done on my truck the other week, and all I paid was the Labor rate plus tax, me thinks something un-kosher has happened to OP.

3-27-2023:
EDITED: Actually, only paid LABOR rate when I looked the receipt back up from my file, since there were no other parts used. We R all programmed to think yup tax, LOL, I stand corrected. However, I did not pay for the "UPDATE", just the LABOR time. SO if anyone is being charged for the "UPDATE per se, something rotten in "Denmark".

gofishn · Mar 9, 2023

Uh, NO.
Jusst , No.

Did you authorize work, without a cost estimate?
If so, Enjoy your newly minted Education for which you have so dearly paid.

IF they never said it would actually cost you, for an update, then tell them to screw off
and eagerly await going to court over the issue.

Be small claims and guess what, those Judges have cars too.

Pay for an Update?

Navigation updates, I;m guessing and you musta bought each adn every one in teh seeries

Find another dealer
and get soemone who knows whats what to go with you into dealerships.

OR

DO what I an many others od, if its under warranty, dealr gets a chance ot fix it. if it ain;t under warranty, no way do they touch the car.

Dodge 1500 4X4 · Mar 9, 2023

Updates for that POS eTorque there have been allot of problems with the generator and 48v battery pack, I have a friend with the same, those updated are covered under the 80,000 mile warrantee don't pay them a cent, typical Steelership practice in florida, half of the world has moved there!!!

Also get a list of what was updated, that purge valve should of been covered.

Dodge 1500 4X4 · Mar 9, 2023

Farmer Fran said:
What updates? You have them listed out?

You didn't have eTorque did you?

Sherman Bird · Mar 24, 2023

turkeybird56 said:
WHY was OP charged for the "updates"? Should of only been charged Labor time for the updates to be installed. Smells a lil "fishy" here.

I had "5" updates done on my truck the other week, and all I paid was the Labor rate plus tax, me thinks something un-kosher has happened to OP.

Labor in Texas on automotive repair isn't taxed.

TRK_GANG74 · Mar 24, 2023

WTF! You were hood winked big time or somebody Freddy fat fingered the amount in the computer.

turkeybird56 · Mar 25, 2023

Sherman Bird said:
Labor in Texas on automotive repair isn't taxed.

Might not be taxed, but they sure do charge. Got my MC back today from shop, most of the charges were for labor, not the part needed. But it is Texas, everything is Bigger, lmao. Might need to dig out the last receipt from Dealership and look at that, lol.

RamDiver · Mar 25, 2023

JeffNoreca said:
I purchased this truck in September 2019 and I'm very happy with the truck performance in everything. This February (2023) the Engine Light came on so I thought I can do something for myself, and I purchased from On-Line the software and Navigation Map Updates, and I successfully updated what was in both software's. This did not fix the Engine Light, so I bring it to the local dealership (Arrigo Chrysler Dodge Jeep Ram of West palm Beach) for further testing of the problem. There was broken the "Purge Solenoid" and they told me that there are more 15 updates that are required at this time, and I agreed for the service but when I went to pick-up my truck the bill was $2,000 for only the software updates. Nothing I can do just to pay and get back my truck. My point is if we can tell everybody what they are charging for the software updates so the new byers can have up in front what is going to cost this maintenance so everyone can negotiate the pricing.

Any dealership I've ever used in the past 3 or 4 decades all follow the same SOP. In fact the tiny local garage I use has the same SOP.

Discuss what work I'm looking to have completed at which point I ask for costs even if I had the same work completed on another vehicle last week, last month, or last year.

I always ask for a time estimate and then they always hand me a printed work order with an itemized list of charges.

I review the charges to make certain I was clear on the details as presented and the bottom line is correct.

Work will not start until I've signed and returned the work order. If they didn't follow this exact process, it's time for small claims court, if you paid just to get your truck returned.

.

Sherman Bird · Mar 26, 2023

Report them to the State Comptroll

turkeybird56 said:
Might not be taxed, but they sure do charge. Got my MC back today from shop, most of the charges were for labor, not the part needed. But it is Texas, everything is Bigger, lmao. Might need to dig out the last receipt from Dealership and look at that, lo

turkeybird56 said:
Might not be taxed, but they sure do charge. Got my MC back today from shop, most of the charges were for labor, not the part needed. But it is Texas, everything is Bigger, lmao. Might need to dig out the last receipt from Dealership and look at that, lol.

Notify the State Comptroller's office. Them charging you tax for something not taxable will get the attention of the Comptroller.

turkeybird56 · Mar 26, 2023

Sherman Bird said:
Report them to the State Comptroll

Notify the State Comptroller's office. Them charging you tax for something not taxable will get the attention of the Comptroller.

OK, 0758 today, 3-26-2023, and your comment made me go and pull a couple receipts from both 2 different dealerships and check my Motorcycle receipt from yesterday. There was (NO TAX) applied against the labor charge, just parts. SO learned something new and definitely something to remember for the future. Always nice to learn something new here in forum. Did not check the "miscellaneous" amounts, like shop supplies, not care, just worried about the big numbers, and as PPL know, Labor get stupid Expensive. My MC labor is $110 an hour, local dealership (FCA) is $72.50 an hour.

ADDED: Wonder no tax on labor just a Texas thing or is it all 50 states. Somebody in another state would have to look and chime in.

Sherman Bird · Mar 26, 2023

turkeybird56 said:
OK, 0758 today, 3-26-2023, and your comment made me go and pull a couple receipts from both 2 different dealerships and check my Motorcycle receipt from yesterday. There was (NO TAX) applied against the labor charge, just parts. SO learned something new and definitely something to remember for the future. Always nice to learn something new here in forum. Did not check the "miscellaneous" amounts, like shop supplies, not care, just worried about the big numbers, and as PPL know, Labor get stupid Expensive. My MC labor is $110 an hour, local dealership (FCA) is $72.50 an hour.

ADDED: Wonder no tax on labor just a Texas thing or is it all 50 states. Somebody in another state would have to look and chime in.

I don't know, because I live in Texas and conduct my business as an Automotive Repair facility in Texas. I've had agents from the Comptrollers bring it to my attention when I've erred only a couple of times in the years of owning this shop. The friendly folks at the Comptrollers were more than happy to direct me in the correct pathway.... and fine me! Guess how diligent I am now as to making very sure I am NOT to err!

turkeybird56 · Mar 26, 2023

Sherman Bird said:
I don't know, because I live in Texas and conduct my business as an Automotive Repair facility in Texas. I've had agents from the Comptrollers bring it to my attention when I've erred only a couple of times in the years of owning this shop. The friendly folks at the Comptrollers were more than happy to direct me in the correct pathway.... and fine me! Guess how diligent I am now as to making very sure I am NOT to err!

I know, U R in Houston. My deceased wife had lived in Houston, south side, and we actually went to the last Rodeo held in the Astrodome. I am shocked, U not want to contribute to the Texas State General Fund??? lol...

Sherman Bird · Mar 26, 2023

turkeybird56 said:
I know, U R in Houston. My deceased wife had lived in Houston, south side, and we actually went to the last Rodeo held in the Astrodome. I am shocked, U not want to contribute to the Texas State General Fund??? lol...

I'm a Houston native. My first job out of high school was near the dome on Ardmore St. "Camco" Inc. I was a machinist for 3 years before "coming over to the dark side" LOL! Being a mechanic!

turkeybird56 · Mar 26, 2023

Sherman Bird said:
I'm a Houston native. My first job out of high school was near the dome on Ardmore St. "Camco" Inc. I was a machinist for 3 years before "coming over to the dark side" LOL! Being a mechanic!

Wife was delivery person from Apache Auto Parts on the South side.

Sherman Bird · Mar 26, 2023

turkeybird56 said:
Wife was delivery person from Apache Auto Parts on the South side.

I remember Apache... went there many times when I was young!

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