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What did you do with your 5th Gen this week?
The beast got a bath, wax and got her tires blacked. Sent from my SM-G973U using Tapatalk- photog0611
- Post #1,080
- Forum: General Discussions
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Ram now spells Customer Service as GFY
My service manager told me there is a handheld GR8 and a large rolling tester GR8. The large takes around 6 hr to finish a full load test, while the handheld is much less accurate and performs a "quick test" that is only a little better than using your volt meter. Perhaps they used the...- photog0611
- Post #70
- Forum: General Discussions
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Ram now spells Customer Service as GFY
Dealer B (the good dealer) just called to inform the battery failed load test with a bad cell and has been replaced. My own personal learnings: 1. Don't use the auto set/release parking brake. Neat feature but you must have a powered up and functioning control module to release it. No way...- photog0611
- Post #69
- Forum: General Discussions
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Ram now spells Customer Service as GFY
I agree. I already told the service Mgr to put in a high cranking amps battery after they determine if my problem is the OEM battery or something in the truck that keeps draining it. Another thread in this forum some people are reporting they had issues with the control module after they...- photog0611
- Post #57
- Forum: General Discussions
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Ram now spells Customer Service as GFY
Actually it's Dealer B (the competent service group)where I purchased the truck. I only got involved with A because Chrysler Roadside Assistance will only tow to closest dealer which for me is A. It just takes a lot of phone time to get supervisor approval for a tow to a further dealer. I...- photog0611
- Post #56
- Forum: General Discussions
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Ram now spells Customer Service as GFY
fwiw I have the start/ stop turned off. I live in a small mountain town. There are only 6 stop lights in our half of the county so start/ stop is rarely operating even when turned on. 99% of my mileage is highway and dirt road. Truck was towed to Dealer B today.. I am already more...- photog0611
- Post #53
- Forum: General Discussions
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Ram now spells Customer Service as GFY
A = Silverthorne. Turns out they probably f'd up the battery test also. B = Castle Rock who just told me there are 2 GR8 battery testers and it looks like A used the small handheld version. B just feels more professional plus the loaner they gave me is 17 Dodge Challenger. Can't do the...- photog0611
- Post #48
- Forum: General Discussions
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Ram now spells Customer Service as GFY
Not sure what the forum rules on naming and shaming and/or libelling specific dealers on the forum. But if any forum members are in CO let me know and I'll disclose who dealer A is. They are a high mountain ski town community with only one mechanic/ technician who can work on Rams. The rest...- photog0611
- Post #32
- Forum: General Discussions
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Ram now spells Customer Service as GFY
Thanks. By Chrysler Care do you mean FCA (Fiat Chrysler Automobiles) Customer Service at 800-334-9200 ? Going to be calling them 1st thing Monday a.m... Sent from my SM-G973U using Tapatalk- photog0611
- Post #26
- Forum: General Discussions
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Ram now spells Customer Service as GFY
Dealer A basically said battery was fine and there was no parasitic current draw occurring when vehicle was turned off. I picked up truck, drove it home (1.5 hr drive), making 2 stops along the way. This a.m. truck would not start and battery had 10.4V. Now making arrangements to tow the...- photog0611
- Post #24
- Forum: General Discussions
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Ram now spells Customer Service as GFY
They said they used a Chrysler GR8 tester. They said battery was fully charged and there was no current draw when truck was off, both last night and today when I picked up truck. Do you know anything good / bad abt the GR8? Thx for your comment. Sent from my SM-G973U using Tapatalk- photog0611
- Post #22
- Forum: General Discussions
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Ram now spells Customer Service as GFY
Update. Dealer A ( the bad one) just called and said battery tested ok. They are going to leave it overnight and test again in a.m. Does this make sense to anyone given that the truck was unable to start a few days ago??? Sent from my SM-G973U using Tapatalk- photog0611
- Post #19
- Forum: General Discussions
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Ram now spells Customer Service as GFY
Yes it is an eTorque. The jump box did get it started (I think it had 3000 or 4000 amp, it was a beast). Thx for comment on the 48V aux battery - glad to hear that isnt involved with normal starter. While I'm waiting on Dealer A to get back to me abt battery replacement, Im just wondering if...- photog0611
- Post #12
- Forum: General Discussions
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Ram now spells Customer Service as GFY
I'm with you on that. I'm regretting leaving the truck at Dealer A and was shocked I was turned away from an appointment they had agreed to. But my only other option was to drive back home and then hope truck started the next day so I could take it to Dealer B like I should have in the 1st...- photog0611
- Post #11
- Forum: General Discussions
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Ram now spells Customer Service as GFY
Wow! Purchased a 2021 Ram 1500 Limited one month ago. Yesterday, with 800 mi on vehicle it would not start - had power in cabin but computer would not turn starter nor allow any input so vehicle stuck in Park with parking brake on. Battery was only giving 10v. Computer flashed alarms for...- photog0611
- Thread
- customer service limited ram 1500
- Replies: 79
- Forum: General Discussions
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Bought my first Ram!
I just traded in my 2014 Tundra double cab 4WD for a brand new Ram 1500 Limited crew cab 5.7Hemi eTorque 4WD. Only have 600 mi on the new ride but it is nice to leave the Tundra's bed bounce, road noise and general shaking behind. As well as it's dated entertainment system. But it's gonna...- photog0611
- Post #17
- Forum: General Discussions
