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    FCA doesn’t respond…

    Here's the resolution to-date: I called FCA and talked to a very polite and competent rep. She took all my info and tried to get in contact with the dealer, but with no success. In the meantime, I took the truck to the dealership. They diagnosed and repaired the truck over five days. The...
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    FCA doesn’t respond…

    Because I'm naive? :):):)
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    FCA doesn’t respond…

    Sent a DM.
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    FCA doesn’t respond…

    I didn't refuse. I'm scheduled to take it in today and leave it through 1/5.
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    FCA doesn’t respond…

    Sent a PM on 12/18, but they didn't respond.
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    FCA doesn’t respond…

    Not much help. They don't show any record of the warranty extension. They want to keep the truck for three days to diagnose the issue, but I already know the codes.
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    FCA doesn’t respond…

    Thanks! Posted on their profile . . .
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    FCA doesn’t respond…

    I had a warranty issue in 2020 when a firmware upgrade bricked my UConnect system. Replacement was the only solution. FCA agreed to extend my SiriusXM subscription and warranty by six months. I’m having issues again, but FCA doesn’t respond to emails. Any suggestions or contact information that...
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    12.3 Navi CRASHED with Dealer update

    From the date of my post above, it took five weeks to work through the issue with Ram Care and UConnect to get the system replaced. Between Alison above, and Chike at UConnect, it all came together without having to leave my truck at the dealership. It took the technician 45 minutes to replace...
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    12.3 Navi CRASHED with Dealer update

    UPDATE: On 6/29, I started a chat session with UConnect support, described my issues, asked for escalation, and received a case number. Had a few PMs here with Alison of Ram Cares. Received an email from UConnect Customer Care on 7/2 asking for me to call them. The rep heard my issues, and said...
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    12.3 Navi CRASHED with Dealer update

    Mine was the 12"
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    sirius is loading.................

    Contact Ramcare and open a case.
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    sirius is loading.................

    There is a program to reimburse you monthly payment if they have your vehicle for more than 30 days.
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    12.3 Navi CRASHED with Dealer update

    I have this same issue with my 2020 Ram 1500. Frisco Dodge (TX), the dealer that did the update, is now unresponsive to my requests for help. CDJ of McKinney, picked up the ball and determined that the unit needs to be replaced. They will have my truck, with less than 7500 miles, for at least a...

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