ronreece
Junior Member
- Joined
- Jan 27, 2012
- Posts
- 3
- Reaction score
- 0
- Ram Year
- 2011 Dodge 2500 Diesel Laramie
- Engine
- 6.7 diesel
So I bought a new 2019 Dodge Ram 2500 diesel 4x4 Limited the end of last year (it has 20k miles currently) and it's back in the shop again...
Right after buying the truck, the 12" touch screen froze up and the dealership had to reboot the system (it still continues to freeze up every once in a while or the screen just goes blank).
A few weeks later, I'm sitting at a stop light and the engine made a loud noise and the motor shut off - smoke was coming out from under the hood and when I tried starting it, it sounded like the motor had seized up. After getting it towed to the dealership, the service manager called and said the starter had malfunctioned and engaged while the motor was running and froze up - which he said caused the motor to shut off and not be able to restart it. They replaced the starter and some other stuff, and it hasn't been an issue since.
A couple months back, my front end started making clunking noises every time I turned the steering wheel. Back I head to the dealership. A few days later I get a call from the service manager and he says the drag link is bad - that the ball joint on the passenger side of the front end is binding up. They replaced the drag link, realigned the front end, and everything seemed fine.
A few weeks ago, my transmission went into limp mode and a couple warning lights came on on the dash. I crawl back to the dealership and leave the truck there for them to check out. The next day I get a call from the service manager and he tells me the valve body in the transmission has failed and the part is not available - and it may be a month or more before they are able to get a replacement part (it's a Covid deal, mannn....). So just yesterday I get a call and it's a miracle - they were able to get the part and the truck's ready for me to pick up tomorrow.
So here's the deal, I have a little more than a year or around 15K miles left until the factory warranty runs out. Considering all the issues to date I've had with my truck (and a few more I didn't mention), what's the future hold for me? If things continue as they have, I see some very expensive repairs headed my way when the truck's warranty runs out.
I really don't want to pursue the "lemon law" deal on this truck (I've spent around $10K in aftermarket work really tricking the truck out and was told when the dealership is forced to buy back a vehicle, they are not on the hook for the extra stuff installed), plus I really LOVE the truck.
I was thinking about contacting the service manager at the Dodge dealership I've been dealing with (cool guy), and see if maybe Dodge would be willing to extend the warranty on my truck - considering all the issues I've dealt with. To me, it seems like a reasonable request - and far less problematic than getting an attorney involved with the whole buy-back dilemma.
Anyone have any feedback/opinions - I would really appreciate any help!
Thanks for reading...
Right after buying the truck, the 12" touch screen froze up and the dealership had to reboot the system (it still continues to freeze up every once in a while or the screen just goes blank).
A few weeks later, I'm sitting at a stop light and the engine made a loud noise and the motor shut off - smoke was coming out from under the hood and when I tried starting it, it sounded like the motor had seized up. After getting it towed to the dealership, the service manager called and said the starter had malfunctioned and engaged while the motor was running and froze up - which he said caused the motor to shut off and not be able to restart it. They replaced the starter and some other stuff, and it hasn't been an issue since.
A couple months back, my front end started making clunking noises every time I turned the steering wheel. Back I head to the dealership. A few days later I get a call from the service manager and he says the drag link is bad - that the ball joint on the passenger side of the front end is binding up. They replaced the drag link, realigned the front end, and everything seemed fine.
A few weeks ago, my transmission went into limp mode and a couple warning lights came on on the dash. I crawl back to the dealership and leave the truck there for them to check out. The next day I get a call from the service manager and he tells me the valve body in the transmission has failed and the part is not available - and it may be a month or more before they are able to get a replacement part (it's a Covid deal, mannn....). So just yesterday I get a call and it's a miracle - they were able to get the part and the truck's ready for me to pick up tomorrow.
So here's the deal, I have a little more than a year or around 15K miles left until the factory warranty runs out. Considering all the issues to date I've had with my truck (and a few more I didn't mention), what's the future hold for me? If things continue as they have, I see some very expensive repairs headed my way when the truck's warranty runs out.
I really don't want to pursue the "lemon law" deal on this truck (I've spent around $10K in aftermarket work really tricking the truck out and was told when the dealership is forced to buy back a vehicle, they are not on the hook for the extra stuff installed), plus I really LOVE the truck.
I was thinking about contacting the service manager at the Dodge dealership I've been dealing with (cool guy), and see if maybe Dodge would be willing to extend the warranty on my truck - considering all the issues I've dealt with. To me, it seems like a reasonable request - and far less problematic than getting an attorney involved with the whole buy-back dilemma.
Anyone have any feedback/opinions - I would really appreciate any help!
Thanks for reading...