TomRF
Junior Member
I’ve seen other threads with people who’ve had issues with the 12” U-connect screen. As of now, I have 17k on my truck. I’ve taken it to the dealership 14 times starting at 1250mi all the way through 14.5k mi. They swapped the radio out twice and replaced the original radio with two refurbished radios, and the problems (ie: frozen volume, radio stations and SiriusXM, GPS, Nav, Bluetooth and phone all stop working. The screen has also gone completely black where I can’t access climate control etc too). Finally at 14.5k I took the truck in for the 14th time (I’ve made video documentation everytime U-connect malfunctioned), and Huntington Beach Ram told me there’s nothing they can do. So I called Benjamin
800-654-2486 Ext. 1001 at Ram customer care in Michigan. I sent him all the work orders from Huntington Beach Ram, San Diego Ram with the video clips I made of the radio malfunctioning showing the mileage and date. He said he was going to send my case to be reviewed. He got back to me a week later and said there was nothing they could do to address my problem. I told him I paid over 55k with taxes for this truck and Ram can’t do anything to address the radio that’s been malfunctioning since before 900mi brand new? And he said “sorry”. Is anyone else getting the run around from Ram on their crappy radios and terrible customer service? I used to buy Toyota Trucks, but thought I’d start buying Ram to support our unions and American workers, but it doesn’t seem like Dodge, Chrysler, Ram cares about returning the favor of taking care of their customers.
800-654-2486 Ext. 1001 at Ram customer care in Michigan. I sent him all the work orders from Huntington Beach Ram, San Diego Ram with the video clips I made of the radio malfunctioning showing the mileage and date. He said he was going to send my case to be reviewed. He got back to me a week later and said there was nothing they could do to address my problem. I told him I paid over 55k with taxes for this truck and Ram can’t do anything to address the radio that’s been malfunctioning since before 900mi brand new? And he said “sorry”. Is anyone else getting the run around from Ram on their crappy radios and terrible customer service? I used to buy Toyota Trucks, but thought I’d start buying Ram to support our unions and American workers, but it doesn’t seem like Dodge, Chrysler, Ram cares about returning the favor of taking care of their customers.