Justin Williams
Junior Member
Need some advice please.
Purchased new 2020 Ram 2500 Laramie 6.7 in September last year. Took it to the dealership for oil change at 9k miles. The day after I got the oil change I noticed a tapping sound from the engine. Took it straight back to the dealer and was told if the noise didn't go away in a couple days to make a appointment. The tapping did not go away so I made a appointment and took it back to the dealer. dealer kept it for 10 days and said that the oil viscosity was too high. They changed the oil again with a lower viscosity and the tapping when away temporarily. Drove it about 300 miles and the tapping is back. I dropped it back off at the dealer today. Waiting for them to check it out.
What's my next step? I am not sure how to deal with this. if the engine is damaged what are my options?
thanks in advance for the comments.
Purchased new 2020 Ram 2500 Laramie 6.7 in September last year. Took it to the dealership for oil change at 9k miles. The day after I got the oil change I noticed a tapping sound from the engine. Took it straight back to the dealer and was told if the noise didn't go away in a couple days to make a appointment. The tapping did not go away so I made a appointment and took it back to the dealer. dealer kept it for 10 days and said that the oil viscosity was too high. They changed the oil again with a lower viscosity and the tapping when away temporarily. Drove it about 300 miles and the tapping is back. I dropped it back off at the dealer today. Waiting for them to check it out.
What's my next step? I am not sure how to deal with this. if the engine is damaged what are my options?
thanks in advance for the comments.