Bed came loose!!!!

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Lwarner03

Lwarner03

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BWL, I suspect their logic is exactly as you stated. Edit: don’t know what you mean by front drop. I didn’t drive it over a drop if that’s what you meant. The front of bed also didn’t drop, it was level as far as I could tell just slid forward and parallelogramed. Dealer fixed the bed so the only sign now is damage to the cab.

2020PW: the dealership said there was no sign the bolts had been tampered with but I couldn’t confirm or deny your theory. If any member with knowledge of canopy installation could weigh in I’d be grateful. It never occurred to me they would loosen the bed during canopy install.

Thanks all for your input and ideas!
 

Mudd_jumper

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The dealership guys were super cool and they thought it would be covered. The guy in charge of warranty claims for the PNW denied it and the service manager guessed he was saying the truck cap constituted a “modification” and that’s why it was denied. That was a guess on his part, he told me the guy said the cap was a “non-Ram part” and that’s why he denied it. Honestly the service guys seemed surprised and they’ve always been really helpful at the dealership.
I would ask for it in writing, nothing against that dealership. And then push it up the ladder at clams.
 
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Lwarner03

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I would ask for it in writing, nothing against that dealership. And then push it up the ladder at clams.
Thanks Mudd, a lot of it was via text and email, or I took notes directly after conversing, so it’s well documented, in writing.
I also have nothing against the dealership, their service people have been very helpful and in this case they have an in-house body shop as well so they wanted and expected Ram to approve it… Ram warranty who I emailed and spoke with said they couldn’t overrule the regional warranty director (or whatever the title is).
I just figured I’d share knowledge here in case it wasn’t as rare as I assumed it was.
 

retired

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there is no reason whatsoever that a bed would have to have any bolts loosened to install a cap..assuming the cap was made for a Ram 2500 and was compatible with your year of truck. curious what cap and do you have photos of the dents?
 
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Lwarner03

Lwarner03

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there is no reason whatsoever that a bed would have to have any bolts loosened to install a cap..assuming the cap was made for a Ram 2500 and was compatible with your year of truck. curious what cap and do you have photos of the dents?
It’s an ARE cap made for my truck. Highly recommend ARE, I really like the cap.4F4DF486-DC4D-4D6B-9363-FAE118246E09.jpeg
 

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BWL

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BWL, I suspect their logic is exactly as you stated. Edit: don’t know what you mean by front drop. I didn’t drive it over a drop if that’s what you meant. The front of bed also didn’t drop, it was level as far as I could tell just slid forward and parallelogramed. Dealer fixed the bed so the only sign now is damage to the cab.

2020PW: the dealership said there was no sign the bolts had been tampered with but I couldn’t confirm or deny your theory. If any member with knowledge of canopy installation could weigh in I’d be grateful. It never occurred to me they would loosen the bed during canopy install.

Thanks all for your input and ideas!
I was wondering if the cab came off the front mounts so the canopy hit the cab because of the bed sitting at an angle. I'm guessing since it was level that that was just the closest thing to the cab and the box would have hit the cab had the canopy not stopped it. Might be a good counter argument there if that's the case.
 
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Lwarner03

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BWL: I’m pretty sure you’re right, the whole bed was biased to one side and crooked so I’m guessing it slid forward and that’s when cap hit. Edited to add: I’ve also been told it rides on some kind of pins and can’t move THAT much so I guess I don’t know enough so really say HOW it happened.
Two things are sure, the bed moved and when it did the cap hit.
 

PoMansRam

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It's a high dollar truck and the situation would tick anyone off, but it is basically 4yrs old, so I'm not sure how/why Ram would cover the repairs. If the paint isn't broken or chipped, I'd leave those dents alone rather than have a standard consumer grade repair done.
 
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Lwarner03

Lwarner03

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It's a high dollar truck and the situation would tick anyone off, but it is basically 4yrs old, so I'm not sure how/why Ram would cover the repairs. If the paint isn't broken or chipped, I'd leave those dents alone rather than have a standard consumer grade repair done.
PMR: It’s 2019 with under 36k, it’ll still be under warranty until sometime early next year. They even fixed the bed under warranty so at least that’s not crooked anymore. Sadly, paint is broken.
 

Daw14

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Have it fixed , then go after the money in small claims court .
 
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