CP4 Fuel System Failure - 14+ Weeks to repair Disabled Truck - Ram Doesn't Care!

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MurderedOut

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I just learned today that the parts issue will be an additional 3 months! RAM apparently no longer provides parts on 2019/2020 recalls Y78, at least here in DFW Texas on a priority basis. Knowing this truck, pictured here, will sit on the dealer service lot until at least January 2023 from August 2nd 2022 (5-6 months) while waiting for parts is a complete and total loss of the American manufacturer. I will never purchase a RAM product ever again, I will do without before putting my finances in this type of hardship. Spend $90k on a truck with $1400/month payments, 5 year warranty (for what) and the truck has been on the dealer lot now for just under 2 full months waiting on parts. Spoke with a "rep" with RAM CARES... she laughed while I remained patient and just said "what do you want me to do about it". What a total shame. Even the attorneys I have hired are surprised with the attitude of FCA and the lack of concern for the consumer. Lawsuits, Class Actions, etc... only serve the attorneys while the problem of fraudulent warranty promises and very terrible dealerships, manufacturer's and management continue to be the overlaying issue.
 

chri5k

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I just learned today that the parts issue will be an additional 3 months! RAM apparently no longer provides parts on 2019/2020 recalls Y78, at least here in DFW Texas on a priority basis. Knowing this truck, pictured here, will sit on the dealer service lot until at least January 2023 from August 2nd 2022 (5-6 months) while waiting for parts is a complete and total loss of the American manufacturer. I will never purchase a RAM product ever again, I will do without before putting my finances in this type of hardship. Spend $90k on a truck with $1400/month payments, 5 year warranty (for what) and the truck has been on the dealer lot now for just under 2 full months waiting on parts. Spoke with a "rep" with RAM CARES... she laughed while I remained patient and just said "what do you want me to do about it". What a total shame. Even the attorneys I have hired are surprised with the attitude of FCA and the lack of concern for the consumer. Lawsuits, Class Actions, etc... only serve the attorneys while the problem of fraudulent warranty promises and very terrible dealerships, manufacturer's and management continue to be the overlaying issue.
On the bright side, you are ahead of SMCCRAY whose dealer told him 25 months for parts!! I sure hope that was a typo.

I know i was beside myself when the DEF pump went out on my 2016. Part was on indefinite backorder. After about 30 days I was able to score a new one when a fleet service company was switching from RAM to Ford. They were liquidating their RAM parts inventory and had a new DEF pump in a factory sealed box.
 

grizzstang

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So since your going to make $7000.00 or more worth of payments on this truck while it sits and waits for parts until January 2023 (which will likely get pushed back again) I have to ask why you are waiting? A CP4 to CP3 conversion kit is a couple of grand US plus install (probably close to $8000 to fix all the damage to your fuel system and clean it out). Why not yank it out of the dealer and take it to a top notch diesel shop in your area and get your truck back on the road. I would at least make some phone calls and see what it would cost you all in to get this fixed elsewhere on your dime and go from there. Then you can sell it if you so desire and buy what you want.
 
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MurderedOut

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UPDATE: Ram has now updated me from 12-14 weeks to 24-30 weeks, parts backorder! Yes, that is correct, HPFP Recall, Truck disabled on dealer lot. Will not be repaired until "maybe" February 2023, no promises - parts backorder. Ram went from being a great company to a low class bottom tier manufacturer.
Ram has the expectation that I will continue to make $1400/month payments on a truck for the next 7 months while I wait for parts. The truck depreciates $2000/month as it is, cannot sell it since it is disabled and on the dealer lot. To make matters worse, I have hail damage from the vehicle on the lot, not in my garage so that is another issue.
Spoke with the Service department recently, they have over 24 trucks on their lot alone all waiting for the same parts I am waiting on from August 2nd. I was 4th in line in August with no parts available.
Buying a RAM 3500 HO Turbo Diesel with 4.10 Aisin was a huge mistake. I should have purchased a Ford or GMC - at least I would get a customer service response and a little compassion. I have attorneys, not much they can do, the bank can repossess the truck if I don't want it, we all know how that will end... so I continue to make payments on a vehicle that is worthless - as worthless as the manufacturer warranty and the company brand.
 

tjfdesmo

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I ended up in a Ram due to garbage product AND garbage support ftom GM and Ford, so good luck with that. I Lemon Lawed my last Chevy and could have lemon lawed a few fords, but brand loyalty to Ford foolishly kept me going back. Plus Ford still runs the CP4.
None of the manufacturers give a rat about you once the check clears.
 

06 Dodge

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Something is a awry, I have read in other forums of Ram owners in the past 3 months that have gotten there 2020 trucks repaired...
 

SamTheDitchDoctor

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I finally got mine back this past Monday. I did get a loaner 2022 Jeep Gladiator Rubicon (try towing anything with that) and they did an update on the transmission. I haven’t driven it much or towed with it yet but haven’t noticed the slip. The 1-2 shift is really weird now. It short shifts. But it’s running. As soon as my Cummins swap is done in my Excursion it’s gone. I throw some helper airbags in the back of the Excursion for what I’m towing. I’ve had enough fun.
 
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MurderedOut

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My initial post of 14 weeks was incorrect, now the truck is 18 weeks on the dealer lot. The service advisor is now telling me the repair may be corrected in January with the holidays and shortages of parts.
Interesting enough; seriously, does anybody have any information about this? Is the dealership just jerking me around with no intention to repair the truck. I realize dealerships in Texas are really bad and have a horrible customer service detail, but, is it logical for a service advisor and a dealership to hold the vehicle while I continue to make payments for 5 months, rent a car and suffer the loss of a truck. Or are they hoping I default on the loan so they can fix the truck, sell the truck at a markup and basically feel good about being a ************* Texan that they all are. I was under the impression when I purchased a new truck at the time the warranty was time sensitive. Apparently the "new" America does not hold people accountable, especially the businesses they operate.

If anybody has any decent thoughts about what to do. I am strongly considering taking the truck off the lot in the next 24 hours to a different dealership. This will of course cause me to start the process all over again, but I now question is the dealership actually intending to work on the vehicle while I continue to absorb expenses of double payments, depreciation, damage to the vehicle and other losses.

18 weeks sitting on the dealership lot makes we wonder, especially if they have not ordered the parts!
 

cutterman

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I just got mine back from having the recall done. I waited almost 4 months for them to get the parts in as I was 24th in line at the dealer. The dealers have a running list of trucks waiting. The busier the dealer the longer the wait as FCA only issues a set amount of pumps per week per dealer.

The part supply issue is affecting all companies. I’m in the process of rebuilding my 2.8l Duramax diesel that cracked a piston with 69k miles on it. 9k over my warranty. It took me over 4 months to get my parts. This didn’t include the rear main seal that is still back ordered with no estimate for delivery. Luckily I work with a company that manufactures lip seals. I was able to have them make me one for a little labor swap.
 

06 Dodge

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My initial post of 14 weeks was incorrect, now the truck is 18 weeks on the dealer lot. The service advisor is now telling me the repair may be corrected in January with the holidays and shortages of parts.
Interesting enough; seriously, does anybody have any information about this? Is the dealership just jerking me around with no intention to repair the truck. I realize dealerships in Texas are really bad and have a horrible customer service detail, but, is it logical for a service advisor and a dealership to hold the vehicle while I continue to make payments for 5 months, rent a car and suffer the loss of a truck. Or are they hoping I default on the loan so they can fix the truck, sell the truck at a markup and basically feel good about being a ************* Texan that they all are. I was under the impression when I purchased a new truck at the time the warranty was time sensitive. Apparently the "new" America does not hold people accountable, especially the businesses they operate.

If anybody has any decent thoughts about what to do. I am strongly considering taking the truck off the lot in the next 24 hours to a different dealership. This will of course cause me to start the process all over again, but I now question is the dealership actually intending to work on the vehicle while I continue to absorb expenses of double payments, depreciation, damage to the vehicle and other losses.

18 weeks sitting on the dealership lot makes we wonder, especially if they have not ordered the parts!
This reads like you PO'ed some one in the service dept so now your staying at the bottom of their wait list, if the injectors are not shot you need to have it towed to an independent diesel shop and have a replacement pump installed...
 

drmoreau

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There's members on this forum that have said the same thing about Ford and Chevy and switched to Ram.
Parts for everything are back logged, there a member on another forum that was told at least 2 months for fuel system rebuild due to gasoline contamination. Gasoline was pumped into the stations main tank by mistake, the station's insurance is picking up the tab.

Funny part is it's just the DS body EcoDiesel trucks that have the CP4.2 recall even though the DT body trucks use the same pump. The EcoDiesel platform HPFP failure rate is under 1%, but unfortunately just due to the Bosch CP4 name everyone thinks the sky is falling.
I have the 3.0 liter EcoDiesel (2020 1500) and received the recall notice. The truck is currently parked awaiting parts. How do you know that the failure rate is >1% ? If those are the odds, I'll drive the thing...
 

crash68

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The truck is currently parked awaiting parts.
Is yours a Gen2 (DS body) or Gen3 (DT body) EcoDiesel? They're both recalled now but it took a couple of months to add the Gen3
It's going to be parked a long time if your waiting. If your concerned about the pump failing, use a diesel additive like Optilube XPD or XL to increase the lubricity of the fuel.
The EGR cooler recall on the Gen2 engine took almost two years to get parts out in mass quantities and that was a material manufacturing defect. Being the EcoDiesel has only used the CP4.2 based pump, it may take a while for any form of redesign.
As for the failure rate, that info came from a credible source on another forum that has some inside track on information.
 

drmoreau

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My truck is a 2020 Gen 3. I am absolutely concerned about the pump failing. I'm scheduled to tow my 3500 lb Airstream Bambi about 3000 miles when the weather gives us a break. I sure don't want to be broken down on some two lane highway in the Rockies! I look into the Optilube XPD or XL, thank you. FWIW, if you can get it, biodiesel and renewable diesel have superior lubricity. I used to work for Propel Fuels and was a biodiesel research guy. I just did a little research on Optilube. Apparently there are several products with the same name. Google "Can Optilube be used with condoms?"
 

06 Dodge

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My truck is a 2020 Gen 3. I am absolutely concerned about the pump failing. I'm scheduled to tow my 3500 lb Airstream Bambi about 3000 miles when the weather gives us a break. I sure don't want to be broken down on some two lane highway in the Rockies! I look into the Optilube XPD or XL, thank you. FWIW, if you can get it, biodiesel and renewable diesel have superior lubricity. I used to work for Propel Fuels and was a biodiesel research guy. I just did a little research on Optilube. Apparently there are several products with the same name. Google "Can Optilube be used with condoms?"
Here is the URL for the above mentioned fuel additive:https://opti-lube.com/diesel-fuel-additives/
 

crash68

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FWIW, if you can get it, biodiesel and renewable diesel have superior lubricity. I used to work for Propel Fuels and was a biodiesel research guy.
Using more than B5 Ram recommends shorten(practically halved) oil change intervals, check the owners manual.
Luckily your in a warm climate, some of people living in the north cold climates don't like bio as some of it's more prone gelling.
To put your mind at a little more ease, over on an EcoDiesel specific forum, you would be surprised the number of trucks around and above the 200K mile mark and there's also 4 that are in the 400K mile club. A Hemi owner probably has a greater chance of wiping a cam out than the HPFP grenading.
 

HEMIMANN

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However, in warm climates, bio rots much faster, especially along the humid coasts. It's not good practice to let the fuel sit, and if you have to, spike it with biocides and preservatives.
 

Sherman Bird

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On 08/02/2022 My 2020 RAM 3500 LIMITED failed during travel in an intersection in the DFW area. I was not certain how to deal with this as I felt this is a fairly new truck and should not have just died in the middle of the street with only 20 months of use and 31k miles.
Immediately I called a tow company to have the vehicle moved to the nearest dealership. After evaluation, the dealership informed me it was a fuel pump system failure (HPFP) in conjunction with a manufacturer recall (Y78). The entire fuel system failed and must be replaced, parts will take some time, making no promises says the service department.

Generally, the truck is under warranty and I was not worried. However, that changed when the service department informed me the truck will not be repaired or returned to me for 12-14 weeks (minimum), waiting on parts.
What am I supposed to do? (buy another truck?) or just sit at home and wait for RAM to issue the parts to repair this truck all the while the warranty and related services run out and the truck depreciates.

The service advisor said RAM is only releasing minimal parts and it will take approximately 14 weeks to get parts in, possibly much longer! I asked for a loaner vehicle and reimbursement for my towing expenses. No loaner vehicles are available for this extensive of a repair even under warranty and towing is at my expense (no BS here, not kidding, RAM does not give a hoot about my issue or yours for that matter).

Summing it up, my truck is now no longer in my possession, the truck is completely disabled at the dealer lot and I am required to make $1400/month payments on the $90,000 truck while the vehicle continues to depreciate in value and suffers for lack of proper and regular care while sitting on the dealer lot.

I travel frequently towing a large 5th wheel, I will never depend on RAM again as this could have been worse stranded on the side of some Interstate with no support from RAM Customer Care or their so called warranty specialist. Can anyone imagine paying this kind of money for a truck to have it fail and have the dealer tell you 14+ weeks for parts!

Today is 08/22/2022 and nothing has changed. I have a truck that is under warranty, repairing the vehicle within a reasonable time would have been acceptable, especially since I would anticipate a loaner vehicle noting the truck is under warranty.
Nothing. No repair, no loaner and no re-imbursements.

I purchased a brand new truck for reliability and stability and had always considered Dodge RAM as the leading choice. After this issue, I certainly will trade this truck for a different brand as I have lost total faith and trust in the "Ram Cares" department.
This is a new vehicle under warranty and only 31k miles on it since purchase 20 months ago and I am now stuck making payments on a truck that is either a total loss or will have been the result of considerable damage after several months of waiting to have this vehicle returned to my possession in working order. Very disappointed with Dodge Ram and the dealership handling this repair.

The HPFP is a problem for all 2019 and 2020 trucks. Any person living in Texas will experience the worse customer care, unless you consider 14 weeks minimum a reasonable time to fix a fairly new RAM truck.
90,000 dollars does no more to insure reliability that 10,000 does for a used vehicle. The psychology of "I spent $X" for that vehicle, and it should ..... you fill in the blanks.

As an ex-dealership tech for GM/Ford for 27 years of my 47 year career, I have clear memories of overhearing (who didn't) a frustrated customer loudly voice exactly your view. Going back 25 years, in the service aisle of say, GMC/Pontiac dealer where I worked, I frequently was within earshot of an angry customer shouting at the top of his/her lungs... "I paid 42,000 dollars for my Suburban" (the equivalent in today's money of about 85 grand) "And It should not have a transmission failure at 40K miles!!!". as an example..

Keep in mind, they made it a point that their expectation was that spending a fortune somehow insured that a major failure would NOT occur. And OH BOY!, they wanted to make damned sure everyone within earshot knew how much they had paid for the vehicle. (never mind they towed their pop-up behind it in overdrive instead of direct drive because "it doesn't weigh that much!")

Truth is, the amount you pay/paid for a vehicle is irrelevant. Inside knowledge on my part from that era was as follows: The subjective human element had a (probably still does) part in dealer warrantying a vehicle which includes vehicles just out of warranty, or the diligence given if it still is in warranty.

I witnessed Many times where the Service manager would look at records to see if the customer had used our service department's maintenance and repair facilities. (IOW, were they spending with us?, which should have nothing to do with it.)

It's an end run around Magnuson-Moss act of 1975... in MY opinion, and a major element in my getting out of the politic-ridden environment of stealerships.

I was in awe of all the subjectivity involved in who got warranty coverage and who was denied just by that standard... "Do or did they spend money with us?".

Recently, one of my long-time customers had the dreaded cam/lifter failure on his 2019 Chevy Silverado. He had 2,000 miles beyond drivetrain warranty on the truck, took it to the dealer for maintenance for the express purpose of ensuring that coverage would be galvanized by using the dealer service dept., yet they still quoted him many thousands of dollars to fix.

Dealer refused any consideration, and stood by "You must pay full boat!" Customer called me in a panic!

I told him that I wasn't sure anymore, since I'd been out of that scene for just about 2 decades, but that he might get some warranty consideration from calling the 1-800 number reference listed in his owner's manual for customer care. (you know, that book in the glove box which NOBODY ever reads!)

He called that number, and since he's been a Chevy Bow-tie afficionado for 35 years, they covered it with an 1800 dollar co-pay, which he was happy to do.

Inasmuch as I'm now light years away from that adversarial environment, I do not know what has changed since I left my last Stealership in 20 years ago. That place actually adopted the business model parallel to that of a national tire/repair store whose motto of the past was "Where the rubber meets the road"). We techs were given a checklist of items to be checked and admonished that we were to "Sell service" in clear violation of that manufacturer's mandate about warranty customer care. We were told that if we did NOT tender a filled out sheet with EVERY work order we would be financially dinged! (An illegal tactic in Texas, but whose watching? And who has the moxy to turn them in to the Texas workforce Commission?) After all, greed was the end-all goal.

I have bought one new truck from another dealer since, in 2008 (An F150 Lariat Crew Cab). I tendered it once for warranty repair of an HVAC actuator failure. The dealer declared "No problem found". Knowing human nature, and people's egos, I asked that service writer if I should come down their and do their job of diligence, to which his ego-centric side kicked in and he defensively said it wasn't necessary. He called me a couple of hours later, and, miraculously, they had found the problem and fixed it!

Among other stories of horror from customers and my own witnessing and personal situations over the years, I decided (for me) that because I was/am a Certified Master ASE Tech, I'd buy an older truck and fix things on it, thus saving tens of thousands of dollars in debt on a new truck, while the damned thing broke no differently than an old used one.

My mentor was a Rolls-Royce Master. His parking lot had millions of dollars of vehicles in his parking lot at any given time, broken to varying degrees. What did he drive? A Moped, Mazda pick up, and a beautifully restored (by his hand) 1960 Silver Cloud II.

He used to preach to me how buying a new, expensive vehicle should be an act of passion tempered with one's ability to afford the act, and to keep expectations in check as to a machine. Rollses were hand made, yet they still broke down, and the repair bills were of themselves one reason the cars were a rich person's folly.

In closing, there is no "perfect" answer. I realized years ago that a vehicle is NOT an asset; It is a financial liability which breaks AND depreciates. Either way, it sure as heck beats walking, riding a bicycle, or owning a mule or horse! Peace!
 

Travelin Ram

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I believe that dealers, and manufacturers, have made some serious unforced errors. Parts shortage, vehicle shortage, blah blah blah. Greed is the reality.

We all know that new trucks are built every day using the parts the OP needs, but FCA can’t be bothered to address an existing customer’s needs.

Price markups have been obscene, while management (other than the Ford CEO, who seems to realize the long term damage) collect bonuses and enjoy making more money while producing less.

The result is the destruction of brand loyalty. Who’s going to return to a brand that pissed them off?
 

Burla

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Did they give you a loaner truck?
 

Sherman Bird

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I believe that dealers, and manufacturers, have made some serious unforced errors. Parts shortage, vehicle shortage, blah blah blah. Greed is the reality.

We all know that new trucks are built every day using the parts the OP needs, but FCA can’t be bothered to address an existing customer’s needs.

Price markups have been obscene, while management (other than the Ford CEO, who seems to realize the long term damage) collect bonuses and enjoy making more money while producing less.

The result is the destruction of brand loyalty. Who’s going to return to a brand that pissed them off?
They truly seem to NOT care one iota.
 
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