CP4 Fuel System Failure - 14+ Weeks to repair Disabled Truck - Ram Doesn't Care!

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MurderedOut

MurderedOut

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I just learned today that the parts issue will be an additional 3 months! RAM apparently no longer provides parts on 2019/2020 recalls Y78, at least here in DFW Texas on a priority basis. Knowing this truck, pictured here, will sit on the dealer service lot until at least January 2023 from August 2nd 2022 (5-6 months) while waiting for parts is a complete and total loss of the American manufacturer. I will never purchase a RAM product ever again, I will do without before putting my finances in this type of hardship. Spend $90k on a truck with $1400/month payments, 5 year warranty (for what) and the truck has been on the dealer lot now for just under 2 full months waiting on parts. Spoke with a "rep" with RAM CARES... she laughed while I remained patient and just said "what do you want me to do about it". What a total shame. Even the attorneys I have hired are surprised with the attitude of FCA and the lack of concern for the consumer. Lawsuits, Class Actions, etc... only serve the attorneys while the problem of fraudulent warranty promises and very terrible dealerships, manufacturer's and management continue to be the overlaying issue.
 

chri5k

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I just learned today that the parts issue will be an additional 3 months! RAM apparently no longer provides parts on 2019/2020 recalls Y78, at least here in DFW Texas on a priority basis. Knowing this truck, pictured here, will sit on the dealer service lot until at least January 2023 from August 2nd 2022 (5-6 months) while waiting for parts is a complete and total loss of the American manufacturer. I will never purchase a RAM product ever again, I will do without before putting my finances in this type of hardship. Spend $90k on a truck with $1400/month payments, 5 year warranty (for what) and the truck has been on the dealer lot now for just under 2 full months waiting on parts. Spoke with a "rep" with RAM CARES... she laughed while I remained patient and just said "what do you want me to do about it". What a total shame. Even the attorneys I have hired are surprised with the attitude of FCA and the lack of concern for the consumer. Lawsuits, Class Actions, etc... only serve the attorneys while the problem of fraudulent warranty promises and very terrible dealerships, manufacturer's and management continue to be the overlaying issue.
On the bright side, you are ahead of SMCCRAY whose dealer told him 25 months for parts!! I sure hope that was a typo.

I know i was beside myself when the DEF pump went out on my 2016. Part was on indefinite backorder. After about 30 days I was able to score a new one when a fleet service company was switching from RAM to Ford. They were liquidating their RAM parts inventory and had a new DEF pump in a factory sealed box.
 

grizzstang

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So since your going to make $7000.00 or more worth of payments on this truck while it sits and waits for parts until January 2023 (which will likely get pushed back again) I have to ask why you are waiting? A CP4 to CP3 conversion kit is a couple of grand US plus install (probably close to $8000 to fix all the damage to your fuel system and clean it out). Why not yank it out of the dealer and take it to a top notch diesel shop in your area and get your truck back on the road. I would at least make some phone calls and see what it would cost you all in to get this fixed elsewhere on your dime and go from there. Then you can sell it if you so desire and buy what you want.
 
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MurderedOut

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UPDATE: Ram has now updated me from 12-14 weeks to 24-30 weeks, parts backorder! Yes, that is correct, HPFP Recall, Truck disabled on dealer lot. Will not be repaired until "maybe" February 2023, no promises - parts backorder. Ram went from being a great company to a low class bottom tier manufacturer.
Ram has the expectation that I will continue to make $1400/month payments on a truck for the next 7 months while I wait for parts. The truck depreciates $2000/month as it is, cannot sell it since it is disabled and on the dealer lot. To make matters worse, I have hail damage from the vehicle on the lot, not in my garage so that is another issue.
Spoke with the Service department recently, they have over 24 trucks on their lot alone all waiting for the same parts I am waiting on from August 2nd. I was 4th in line in August with no parts available.
Buying a RAM 3500 HO Turbo Diesel with 4.10 Aisin was a huge mistake. I should have purchased a Ford or GMC - at least I would get a customer service response and a little compassion. I have attorneys, not much they can do, the bank can repossess the truck if I don't want it, we all know how that will end... so I continue to make payments on a vehicle that is worthless - as worthless as the manufacturer warranty and the company brand.
 

tjfdesmo

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I ended up in a Ram due to garbage product AND garbage support ftom GM and Ford, so good luck with that. I Lemon Lawed my last Chevy and could have lemon lawed a few fords, but brand loyalty to Ford foolishly kept me going back. Plus Ford still runs the CP4.
None of the manufacturers give a rat about you once the check clears.
 

06 Dodge

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Something is a awry, I have read in other forums of Ram owners in the past 3 months that have gotten there 2020 trucks repaired...
 

SamTheDitchDoctor

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I finally got mine back this past Monday. I did get a loaner 2022 Jeep Gladiator Rubicon (try towing anything with that) and they did an update on the transmission. I haven’t driven it much or towed with it yet but haven’t noticed the slip. The 1-2 shift is really weird now. It short shifts. But it’s running. As soon as my Cummins swap is done in my Excursion it’s gone. I throw some helper airbags in the back of the Excursion for what I’m towing. I’ve had enough fun.
 
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MurderedOut

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My initial post of 14 weeks was incorrect, now the truck is 18 weeks on the dealer lot. The service advisor is now telling me the repair may be corrected in January with the holidays and shortages of parts.
Interesting enough; seriously, does anybody have any information about this? Is the dealership just jerking me around with no intention to repair the truck. I realize dealerships in Texas are really bad and have a horrible customer service detail, but, is it logical for a service advisor and a dealership to hold the vehicle while I continue to make payments for 5 months, rent a car and suffer the loss of a truck. Or are they hoping I default on the loan so they can fix the truck, sell the truck at a markup and basically feel good about being a ************* Texan that they all are. I was under the impression when I purchased a new truck at the time the warranty was time sensitive. Apparently the "new" America does not hold people accountable, especially the businesses they operate.

If anybody has any decent thoughts about what to do. I am strongly considering taking the truck off the lot in the next 24 hours to a different dealership. This will of course cause me to start the process all over again, but I now question is the dealership actually intending to work on the vehicle while I continue to absorb expenses of double payments, depreciation, damage to the vehicle and other losses.

18 weeks sitting on the dealership lot makes we wonder, especially if they have not ordered the parts!
 

cutterman

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Chesapeake VA
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2020
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I just got mine back from having the recall done. I waited almost 4 months for them to get the parts in as I was 24th in line at the dealer. The dealers have a running list of trucks waiting. The busier the dealer the longer the wait as FCA only issues a set amount of pumps per week per dealer.

The part supply issue is affecting all companies. I’m in the process of rebuilding my 2.8l Duramax diesel that cracked a piston with 69k miles on it. 9k over my warranty. It took me over 4 months to get my parts. This didn’t include the rear main seal that is still back ordered with no estimate for delivery. Luckily I work with a company that manufactures lip seals. I was able to have them make me one for a little labor swap.
 

06 Dodge

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My initial post of 14 weeks was incorrect, now the truck is 18 weeks on the dealer lot. The service advisor is now telling me the repair may be corrected in January with the holidays and shortages of parts.
Interesting enough; seriously, does anybody have any information about this? Is the dealership just jerking me around with no intention to repair the truck. I realize dealerships in Texas are really bad and have a horrible customer service detail, but, is it logical for a service advisor and a dealership to hold the vehicle while I continue to make payments for 5 months, rent a car and suffer the loss of a truck. Or are they hoping I default on the loan so they can fix the truck, sell the truck at a markup and basically feel good about being a ************* Texan that they all are. I was under the impression when I purchased a new truck at the time the warranty was time sensitive. Apparently the "new" America does not hold people accountable, especially the businesses they operate.

If anybody has any decent thoughts about what to do. I am strongly considering taking the truck off the lot in the next 24 hours to a different dealership. This will of course cause me to start the process all over again, but I now question is the dealership actually intending to work on the vehicle while I continue to absorb expenses of double payments, depreciation, damage to the vehicle and other losses.

18 weeks sitting on the dealership lot makes we wonder, especially if they have not ordered the parts!
This reads like you PO'ed some one in the service dept so now your staying at the bottom of their wait list, if the injectors are not shot you need to have it towed to an independent diesel shop and have a replacement pump installed...
 
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