Custom Factory Order

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Jay Carr

Member
Joined
Jul 9, 2018
Posts
38
Reaction score
6
Location
South Carolina
Ram Year
2013
Engine
3.6
Glad you found what you wanted.

I haven't had very many new vehicles in my 70 years but I have ordered everyone or rarely found exactly what I wanted to order on a lot.

These dealers/sales people will tell you anything. They want to sell what they have. I ordered my Ram 2500 4x4, Longhorn 6.4, crew cab, long bed, snow chief at the end of February and drove it off the lot 03/31/2018. I was prepared to wait 8 weeks as I just missed the "order window". The "order specialist" at the dealer called me to let me know the order was processed as a rush. I would have waited 12 weeks or more to get what I wanted. I imagine they wanted the deal closed in the first quarter.

What is interesting is I first went to Classic in Denton to talk about ordering. They told me that FCA was not allowing any orders of 2500 PUs unless it was a Cummings as they were getting ready for the 2019s. I called BS on it. The 2018 2500s had been out less than 6 months. Upon leaving they said they would call when the "freeze" was lifted. No calls in nine months. Bad follow up.

I went down the interstate to Huffins and ordered it exactly like I wanted except for the color as my color was not available with the Longhorn package. He showed me the proof.
I even got the discount I was entitled to through The Wife's work. I wish Classic would have followed up so I could brag to them. HA

I have found over the years that I know more about the product than the sales person. They make it up as they go. I do my research. When I was in sales I did my research so I would know more than the customer.

I make it a habit of never asking a sales person questions about maintenance. Most only know how to get to the sales floor, with help.

I may have to make the drive out your way then - I work for a Dallas based fortune 500 company and we get a discount through our work as well - needing all the possible discounts to apply for when I'm ready to order. Do you have a name for someone you might recommend from over at Huffins? I have family I should visit in Dallas anyway.

Thanks for any info!
 
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