Bearman
Junior Member
Good afternoon folks. I am currently wondering if anyone has a problem getting someone from Ram Customer Service to return calls about an open case? I have a case from last Monday that I have yet to have either of the two assigned case managers call me back even once in 13 days. The only contact with them is with the several times I have called them to check on the status myself. The reason I even got them involved is because as of today the local dealer has had my 2018 Ram 2500 w/Cummins 23 days trying to figure out what part is bad. I was having a problem with the fuel system. The truck was acting like it was fuel starved and stalling until it finally died and I had to have it flat bedded to the dealer here in town. It seems they don’t stock any parts in house. I first had to wait for them to get the lifter pump in which I paid a $50 rush fee for. Once they replaced that, they then decided that the high pressure fuel pump was the culprit and had to wait for that to come in. They then realized they hadn’t ordered the hoses and a couple other things. When those parts arrived, they said that they needed to order the throttle plate which was another 6 days. Once that was installed they said it was the high pressure pump again because they never installed it the first time. I am now being told that they are waiting on authorization from RAM to install it under the 5 year 100000 mile power train warranty. The truck has 37000 or do miles on it. Any suggestions would be appreciated. I ended up having to cancel my first camping trip of the year that I booked 9 months ago because my wife’s Rogue couldn’t pull my 12000 lb fifth wheel. I am basically just venting here because it seems RAM and the dealer don’t care. Thanks for your time.