kurek
Senior Member
- Joined
- Aug 7, 2019
- Posts
- 2,498
- Reaction score
- 3,440
- Location
- Northwest
- Ram Year
- 2015
- Engine
- Hemi 5.7
What's important to remember is that all customer service personnel exist exclusively to insulate the corporation and the executive level from interacting with their customers and to limit financial liability. Neither of those things serve the customer but it shouldn't come as a surprise to anyone.
If you have a legitimate problem with a business and they keep kicking the can down the road you have three good options to force action: First you can get on linkedin and start gathering contacts within the company and begin a campaign of contacting whoever you can in the organization. The guy who orders toilet paper for the office, the guy who designs windshield wiper arms, the guy who records corporate training videos... everyone. This is especially effective in large companies like automotive because there are a LOT of people you can contact - be assured that if upper management gets 80 emails from 80 random people in the organization with your name on it, you'll at least begin to get some attention. That's a step toward getting a "Just go away" check in the mail - and yes, they have a standard "just go away" payoff check because they recognize that buying you off is ultimately a lot cheaper than having someone with time on their hands tie up hundreds of billable customer service hours.
Second thing you can do is hire a private investigator or DIY public records searches to get personal contact information for executives and begin bothering them at home. That's a jerk move, right? Well, yeah it absolutely is but if they started it then in my book turnabout is fair play. If your personal life is being affected by a problem they're responsible for then it's only fair to share the burden with them so they understand the situation properly. It is of course important that you keep your conversations professional and nonthreatening, this is strictly business. Hire yourself a lawyer if you want to be sure you understand your rights as it pertains to calling a phone number and talking to somebody.
Third thing is.. well, get a lawyer involved. Now you're committing money of your own but it might end up cheaper in the long run if the problem ultimately gets solved.
Bottom line is that calling customer service or relying on social media is a dead end, no disrespect to the folks doing the dirty work at the customer facing end, they're under pressure from their management to deflect and diffuse and do as little as possible to make you go away. But that's going to get you nowhere so it becomes necessary to bypass them if you have a real grievance.
If you have a legitimate problem with a business and they keep kicking the can down the road you have three good options to force action: First you can get on linkedin and start gathering contacts within the company and begin a campaign of contacting whoever you can in the organization. The guy who orders toilet paper for the office, the guy who designs windshield wiper arms, the guy who records corporate training videos... everyone. This is especially effective in large companies like automotive because there are a LOT of people you can contact - be assured that if upper management gets 80 emails from 80 random people in the organization with your name on it, you'll at least begin to get some attention. That's a step toward getting a "Just go away" check in the mail - and yes, they have a standard "just go away" payoff check because they recognize that buying you off is ultimately a lot cheaper than having someone with time on their hands tie up hundreds of billable customer service hours.
Second thing you can do is hire a private investigator or DIY public records searches to get personal contact information for executives and begin bothering them at home. That's a jerk move, right? Well, yeah it absolutely is but if they started it then in my book turnabout is fair play. If your personal life is being affected by a problem they're responsible for then it's only fair to share the burden with them so they understand the situation properly. It is of course important that you keep your conversations professional and nonthreatening, this is strictly business. Hire yourself a lawyer if you want to be sure you understand your rights as it pertains to calling a phone number and talking to somebody.
Third thing is.. well, get a lawyer involved. Now you're committing money of your own but it might end up cheaper in the long run if the problem ultimately gets solved.
Bottom line is that calling customer service or relying on social media is a dead end, no disrespect to the folks doing the dirty work at the customer facing end, they're under pressure from their management to deflect and diffuse and do as little as possible to make you go away. But that's going to get you nowhere so it becomes necessary to bypass them if you have a real grievance.
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