Dealership Warranty Repair Issues

[ThePreacher666]

I am going to reach out to @RamCares as well as contact the lemon law/repair help line at FCA that way they'll hopefully put pressure on the dealership to fix it and do it right.

As we know the original guy who did the repair work had no idea what he was doing and when i questioned his work and asked them to go back and take it apart and do it over they never gave me a straight answer and just said "we've been over it up and down" blah blah. If it didn't happen then, it was probably some knee jerk reaction after I got it towed back to the dealership when they left the tie rods unbolted and they overtightened the hell out of everything. Or they just completely botched the repair which seems likely at this point.

 

[ThePreacher666]

I created a case this morning with the FCA USA Customer Care line, they are assigning a case manager to the issue and I should hear back within 1 business day. I'll keep you all posted.

 

[huntergreen]

Morning all. Starting my day as it is 65f, nice and pleasant. Going up to 89f and tomorrow our heat wave starts. See you all later.


Wrong thread

 

[RamCares]

I created a case this morning with the FCA USA Customer Care line, they are assigning a case manager to the issue and I should hear back within 1 business day. I'll keep you all posted.

Hi ThePreacher666,

We're glad to hear that you are working with our Customer Care team to have this looked into further. We are available via private message if you have any questions regarding your current case.

Lydia
Ram Social Care Specialist

 

[ThePreacher666]

Hi ThePreacher666,

We're glad to hear that you are working with our Customer Care team to have this looked into further. We are available via private message if you have any questions regarding your current case.

Lydia
Ram Social Care Specialist

Lydia,

Thanks for your message. I am working to schedule an appointment with another dealer so that the customer care team can step in to resolve the situation.