I just bought a used 2018 Sport last week, so these things are still fresh in my memory:
1. Any dealership that advertises "Honesty, Integrity, Transparency" usually aren't.
2. Never trust what the Sales Manager says; same goes for the Finance/Insurance person. They WILL lie and deny to get you to buy the vehicle.
3. Before signing ANYTHING, make sure the documentation is 100$% correct to what was agreed upon.
4. Get copies of EVERYTHING you sign, and make sure you get ALL the copies.
5. Watch Kevin Hunter's videos on Youtube and learn how dealerships manipulate customers.
6. You have the power to leave anytime you aren't getting the deal you want.
Exactly. I take pictures of the four square paperwork. I take pictures of the deal sheets. I even take pictures of the finance worksheets when talking with the finance guy. Then I collect everything and say I need to take 15 minutes to review it and walk outside.
Once I have the deal config I WANT FOR MY BEST INTEREST, I go back into the dealership and sit down with the finance manager. I tell him I don't want ANY FAT in the deal - no extended warranty, no GAP insurance, no Nitrogen in the tires, wheel locks, fabric protection, etc... NOTHING but the vehicle.
If they won't do that, I get up and walk. If they will, print it out and show me. Then I take a picture of that.
Then... and only then, do I let them run my credit. I know my credit score, so let's see what you come back with. I also have financing in order through my credit union. Let's see if you can meet or beat my financing and maybe I'll let you earn a little more money. If I go with their financing, I want the bid sheet from the lender to make sure they don't get one rate and mark it up...
I am one of their less than desirable customers, as I just want to buy the truck.
I used to sell cars, so I know how the game is played, so to speak.
In the end, you can buy the SAME VEHICLE from ANY DEALER in the state, so don't buy into the bull crap they'll try to sell you.