Drag link update install

mtnrider

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I'd be pretty unhappy if they spent 4 hours on it and the wheel wasn't straight. But glad you got the fix.

You think that's bad, when I had mine replaced I waited ~3 hours at the dealer. They pulled the truck around and said it's all done you are ready to go. I go to leave and decide to look under the truck just to see what it looks like and........ It's the original drag link Still installed!!! I lost my mind at that point. 3 hours and all they did was check the torque on the bolts while the new drag link was sitting in the bosses office.
Needless to say they swapped it asap, wheel was not straight but I told them I'll do it right myself when I get home and I left never to return to them for anything...

.
 

GsRAM

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You think that's bad, when I had mine replaced I waited ~3 hours at the dealer. They pulled the truck around and said it's all done you are ready to go. I go to leave and decide to look under the truck just to see what it looks like and........ It's the original drag link Still installed!!! I lost my mind at that point. 3 hours and all they did was check the torque on the bolts while the new drag link was sitting in the bosses office.
Needless to say they swapped it asap, wheel was not straight but I told them I'll do it right myself when I get home and I left never to return to them for anything...

.
Not good, I remember reading about your ordeal at the time. I have a good
Local dealer who took care of me after I did all the leg work with ram to get the replacement link to the dealer to install. The install went well

Prior to that, they were basically useless, claimed ram wouldn't let them help and eventually they got what I'd consider disrespectful and unprofessional about it. They have a lot to learn about how customer support after the sale plays into repeat customers and good word of mouth, which could easily be negative.
 

dputnam01

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Sarah (I think it's the same Sarah ;) ) helped get my request into process. How can I check on the status of my Drag Link Replacement Case? Or how do we do "private messaging"?
 

Daw14

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I am so happy @RamCares is stepping up and getting all of these replaced . It will be great not to see all of the posts inquiring. Thanks @RamCares for all the help, even though I drive a 1500 .
 

dputnam01

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I called RamCares and requested they provide a drag link to address the safety recall. It was assigned a case number and within 3 days it was approved. They ordered the drag link and it was delivered to my dealer within 3 weeks. I've made the appt with the dealer to get it done, along with a few other things I want them to look at. So far, so good
 

GsRAM

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I called RamCares and requested they provide a drag link to address the safety recall. It was assigned a case number and within 3 days it was approved. They ordered the drag link and it was delivered to my dealer within 3 weeks. I've made the appt with the dealer to get it done, along with a few other things I want them to look at. So far, so good
That's excellent! Good stuff
 

RamShark1

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I too have received approval to replace my drag link by Ram Cares/FCA. Although I have to wait for the part(est possibly 3 weeks) to get to my dealer. Meanwhile I had ordered the Synergy upgrade drag link back on March 19th that just now(6-1) arrived at 4WP for pick up.
I wonder how the Ram upgrade replacement compares to the Synergy part, as Ram won’t cover installation of the Synergy part. Anyone know?
 

dputnam01

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Update: When I was notified that the drag link was delivered to the dealership, I scheduled the appt for the V06 recall, as well as had them look into an oil leak (another post) and the 45k service. The list took approx 7 business days. During the time, I checked in a few times to check status. I just had a sneaking feeling, call me suspicious. When they called to say it was ready, I ran down the list of what they did. When we got to the safety recall (drag link) I stated that they were to replace the drag link, and the service person said "The drag link passed but the nuts didn't, so what we do is..." I cut him off and said "You are not welding the nuts. I had the new drag link delivered to you and it should be in your parts dept". He said, let me check. Calls me back and says, sorry, you're right, we'll get that replaced and you can pick it up in a few hours. If I had arrived to pick up my truck and had seen welded nuts, I would have exploded. I am assuming bad communication on their part, but a happy ending none-the-less.
 
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