First oil change and the ‘18 already needs replacement parts

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mason mank

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So after failing to get the factory filter off myself i decided to let the dealer do the trucks first oil change, just a couple ticks over 2400 miles. After sitting for over an hour and wondering what the hell they were doing to take so long, the lady in the service department handed me a pair of safety glasses and said “i need you to follow me”, i was like “seriously?” She brings me to the mechanoc doing the oil change and he explains that when they installed the filter at the factory, they overtightened it to the point it stripped half the threads on the housing, and crushed the rim on the filter itself, he attempted to put a new filter on and when it was tightened he then removed it and showed me that only about one quarter of the gasket was making contact.

Needless to say im not all that impressed, and hopefully not the begginning of a trend for this truck. And to just make it all that mich sweeter, they sent the wrong replacement part, so im currently on day 3 of my oil change. Wonder if thats a record?
 

TXCOMT

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Yep, probably a record...wonder which plant yours was made at? Regardless, it stinks and I'm sorry for ya, buddy! I love my '16 Reb and I didn't seem to have issues with the factory filter, but others here certainly have...they're really good trucks.

TXCOMT
 
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mason mank

mason mank

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Yep, probably a record...wonder which plant yours was made at? Regardless, it stinks and I'm sorry for ya, buddy! I love my '16 Reb and I didn't seem to have issues with the factory filter, but others here certainly have...they're really good trucks.

TXCOMT

If i remember correctly mexico, yeah its not an issue ive ever seen so im hoping its a one off, and not that the truck will be frought with issues.
 
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mason mank

mason mank

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Dang that sucks! Sounds like Ram the better compensate you in some sort of way.


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Thats what im saying, the dealer has been good so far tho, and i know its not the dealers fault that the factory mangled it when it was built. Just hoping to get the damn thing back today.
 

JV Ram

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Thats what im saying, the dealer has been good so far tho, and i know its not the dealers fault that the factory mangled it when it was built. Just hoping to get the damn thing back today.

Yeah and that probably would be on the dealership unless the mechanic is the one who overtightened it. I’m not to sure about how the Lemon law works or if you have it in you State I’m not to familiar. But here in WV we have it and I bet that could be played and they’ll get things fixed right up for you. Hope you get everything figured out. Rams are by far the best in my opinion.


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huntergreen

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The filter is always over tightened from the factory. This is the first time I have heard of it causing damage. Many dealers would have put the filter back on and let you blow the engine. Kudos to your dealer.

PIA for sure, but I suspect your truck will give you years of trouble free driving after the repair.
 
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chrisbh17

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The fact they are so tight from the factory makes me think they are not installed by hand.

So why the heck hasnt FCA adjusted the amount of torque the machine/robot applies to the filter when installed? This and the leaky 3rd brake light issue seem to plague a whole ton of model years and both of them are probably easily resolved if they just bothered to.
 

LabRatt

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Knowing they torque the filters down, I had dealership do the first oil change on my '18. Just checked and it was also assembled in Mexico. The shop did have a tough time getting it off, but no damage reported. It isn't leaking, but now I'm curious to check the threads when I change it myself in a few months.

Agree that they should have enough feedback from their own shops to correct the assembly issue. However, like most corporations, the right hand does not know what the left hand is doing some times.

Glad your dealer is working to correct the issue. Hopefully you get some kickbacks for the inconvenience.
 

RamCares

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So after failing to get the factory filter off myself i decided to let the dealer do the trucks first oil change, just a couple ticks over 2400 miles. After sitting for over an hour and wondering what the hell they were doing to take so long, the lady in the service department handed me a pair of safety glasses and said “i need you to follow me”, i was like “seriously?” She brings me to the mechanoc doing the oil change and he explains that when they installed the filter at the factory, they overtightened it to the point it stripped half the threads on the housing, and crushed the rim on the filter itself, he attempted to put a new filter on and when it was tightened he then removed it and showed me that only about one quarter of the gasket was making contact.

Needless to say im not all that impressed, and hopefully not the begginning of a trend for this truck. And to just make it all that mich sweeter, they sent the wrong replacement part, so im currently on day 3 of my oil change. Wonder if thats a record?

Hi mason mank,

We're so sorry this happened! It sounds like your dealer is taking steps to address the issue, but we're available via PM any time if you need further assistance.

Jennifer
Ram Social Care Specialist
 

wgreggking

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I did the first Oil service my self, The filter was real tight, used 18" channel locks to get it to move. The dealer did my second one, and it came unscrewed, after a hundred miles. Been doing it myself since.No more issues.
 

Pull Ya

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Jennifer,
When you review the posts and see certain problems that are talked about time after time, do you and your colleagues have any way to report these problems to someone that can get something done about them, other than reporting the problem to the individual dealer. If in fact you represent FCA it would seem like you should have some sort of "pipeline" to someone that can looked into the problem at a corporate level. The two problems talked about in the above posts are just a couple of examples---3rd brake light leaking and oil filter to tight from the factory.
Jay
 
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swexlin

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I did the first Oil service my self, The filter was real tight, used 18" channel locks to get it to move. The dealer did my second one, and it came unscrewed, after a hundred miles. Been doing it myself since.No more issues.
As some of you who follow my posts know, my filter has backed off and leaked 3 times since I bought this truck new almost three years ago. Dealer has always done all oil changes. They assure me there is nothing wrong with the housing, no cracks, etc. I'm wondering now if indeed the threads may have been damaged at the factory, and that's why the filter eventually loosens on its own?

I trust my dealer techs. My Viper tech, who has 30 years of working on FCA products, tells me he has seen this on Rams, and some Jeeps.
 

17CrewCab1500

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I did my oil change at 10K like the truck said and had no issues.

I wonder if there is someone there that is purposely doing this! haha

Some disgruntle employee laughing at every truck he builds. :(
 
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mason mank

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Hi mason mank,

We're so sorry this happened! It sounds like your dealer is taking steps to address the issue, but we're available via PM any time if you need further assistance.

Jennifer
Ram Social Care Specialist
Many thanks!! I will keep you in mind for sure!
 
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mason mank

mason mank

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Well got the truck back! Did get some good news, they covered the cost of the oil change for the hold up and inconvenience which was nice. And they did inform me that the factory wants the damaged part and the factory oil filter so that they can see if they can figure out how/what/why. So its nice to know they actually care and want some resolution. They get a thumbs up for that
 
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