My $0.02, When I bought my '18 Caddy CT6 Platinum, the dealer in Westchester NY was 1st class. Put customer 1st, or at least made the customer feel like 1st. Was the best car buying experience of my life. After sale service was 2nd to none. Wife bought a Caddy from them too.
It's not the brand, it is the dealer, as the Caddy dealers / service departments I have dealt with down here in NC are typical used car salesmen / service depts.
But, alas, both Caddy's are gone now since it is so difficult (read that as at a minimum a 90 minute drive each way) to get to even a lousy dealer for them.