Greetings from Ram Cares

emjohn4

Senior Member
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Ram Year
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Engine
Hemi 5.7
We have not received your PM, so we recommend contacting a Chrysler expert using the Chrysler care pages such as Facebook or Twitter. If you would prefer to handle this matter via phone, you can certainly do so by calling 800-247-9753

Rob
Ram Cares
Rob - please PM me your extension so I can call you directly.

Thanks!
 
OP
OP
RamCares

RamCares

Senior Member
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Rob - please PM me your extension so I can call you directly.

Thanks!
As our team is focused on the social media aspect of customer care, we're unfortunately not set up to provide assistance via phone. If you would prefer to handle this matter via phone you can certainly do so by calling 800-247-9753.

Rob
Ram Cares
 

emjohn4

Senior Member
Joined
Jul 25, 2012
Posts
1,059
Reaction score
507
Ram Year
2012
Engine
Hemi 5.7
As our team is focused on the social media aspect of customer care, we're unfortunately not set up to provide assistance via phone. If you would prefer to handle this matter via phone you can certainly do so by calling 800-247-9753.

Rob
Ram Cares
Ah, the 'ol run-around.

Is paint that clearly has poor / improper adhesion covered, yes or no?
 

SaintlySins

Member
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Aug 17, 2021
Posts
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Location
80439
Ram Year
2021
Engine
EcoDiesel
@SaintlySins
We often rely on the knowledge of our dealer network in order to address technical concerns or questions. Many customer concerns need to be diagnosed by a dealer and cannot be diagnosed over virtual chat. We have a dedicated team on various social channels, which is why you may see different names on our responses. Our goal is to answer questions and provide assistance wherever possible. When an owner requests assistance, we collect appropriate information and assign a case manager to work in tandem with the dealer to resolve the concern. We are all part of Customer Care and work together to find the best resolution.

Rob
Ram Cares
You state you rely on Dealer Network for technical concerns ... yet they refer us to you for most things regarding UConnect or other programing ... AND ... you and your "Team" tell us to contact directly, yet NO ONE GETS BACK TO US! !
The claim of a "Dedicated Team On Various Social Channels" has a "goal" to answer questions and provide assistance, "wherever possible" ... yet show me TWO CASES where "the Team" has engaged to answer questions, that provided a solution that the original person who posted was satisfied. Here's the math: 83% of all complaints are "answered with a response", yet they contain no answers or solutions and the OP posted again that they were given the run-around and went without a solution.
I've been assigned a Case Manager for 3 identical claims ... they take my info and NEVER get back to me ... because as I've been told time and time again ... we don't know what to do for this issue. After a little prodding, I got 2 of the 3 to admit my problem is common, yet they don't have an answer.

"Responding" is not "Remedy" unless it includes a solution.

There's a wonderful "Word Game" at @RamCares ... you say, "wherever possible" and "collect appropriate information" and "assign Case Managers who work in tandem with dealer" ... these are just clever "Word Smithing" as we never get the answers, remedies or solutions and this thread is proof that the "Customer Care" and @RamCares are 83% failures ... and that's JUST BASED ON THE FOLLOW UP POSTS ... how many mores just gave up knowing @RamCares and its "Customer Care" and "Case Managers" are awful.

Come on Rob ... I am not holding you personally accountable ... but this Scripted Rhetoric is as much a joke as the UConnect and entire Ram Cares team.
 
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