@likes2build
I don't think that's the case with them contacting us for support indirectly. Just doesn't make sense. Mostly its people jumping the gun & buying without asking any questions, don't want to call seller and/or aren't getting the answers they expect and end up with Google sending them here.
There's a reason why I still don't have a website to just buy stuff like this... You have to ask people specific questions about their truck (I have a template), and what they want to accomplish so they actually get the correct harness & parts they need the first time or it costs more later to fix it. (Also helps build membership on the forum. [emoji6] )
We have spoken by phone with them before (~ 2.5 yrs ago) and they seem like the rest of us ... most of the issues came about when they hired a particular forum member that was less than straight with them and other forum members here he was selling items to.
As far as copying, an argument can be made that anyone seeking to do these same mods may end up with a very similar harness, etc. since it's just a matter of research & time with the trucks ... However, when competitor/employees buy a harness from us and 2 weeks later their harness looks like ours or just remove the watermark/logo from our install PDF, well not sure it's a coincidence.
There are also 2 others out if FB Marketplace building harnesses/selling kits now and 1 that actually gets harnesses from me. I will say that once you start paying various fees, taxes, etc it gets harder to keep costs down compared to posting something up on FB with little accountability. I like the adage of staying out of another's sandbox so everyone gets a piece of the pie.
. Now to get off the soapbox.
M² Mods.