I think I am done with Chrysler products

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Meister

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Made a trip to the dealer today. Have an inner fender liner that has torn at the bolts and power wagon decal is flaking off. They told me both of these were my fault....no other runs or scraps with the fender liner. I'll attach pics..
The dealer told me the truck was not ment to be taken on "the north 40"....

Been a dodge guy for a long time, just traded my 18 Durango and 18 challenger srt for a set of lexus nx 300s....between the 3 vehicles they have been in for recalls or warranty repair 26 times....the truck is a 17.

I guess I'll be looking to replace the power wagon due to quality issues.


I would of been ok the dealer said no we wont replace it...but dont tell me it wasn't made for off road and the flex...

Considering another tundra but will put lockers in it this time....just disappointed

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chri5k

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If you are going to compare FCA pickup truck quality to a premium luxury brand SUV you will probably be disappointed. Similarly, if minor wear and tear issues are going to set you off in search of another brand with no wear and tear issues you will probably be on a never ending journey. I hope you find what you are looking for and it meets your standards.
 

thkbaron

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If I had to guess I'd say those are rocks doing that to the decal but then again it's hard to tell from a picture. sounds like your dealer guy is just a d bag. and yeah unless the component actually failed that fender liner is a hard sell to replace on their dime. That was a **** comment for sure though. I'd be pissed at that too.
 

crazykid1994

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It almost looks like something did hit that fender liner. I had the same thing happen on mine. Drove over a tree branch and part of it shot up through my fender liner and ripped it out. Looked just like that. I ended up cutting my fender liner some. Unless your bumper got misaligned or you flexed and your tire went up into it. No other way it should come loose really
 
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Meister

Meister

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If you are going to compare FCA pickup truck quality to a premium luxury brand SUV you will probably be disappointed. Similarly, if minor wear and tear issues are going to set you off in search of another brand with no wear and tear issues you will probably be on a never ending journey. I hope you find what you are looking for and it meets your standards.



I guess 3 vehicles, 26 times in the shop in 3 years is to be expected? The Lexus cost less then the challenger and about the same as the Durango. So figure the vehicles go in for work, order parts etc call it 2 days. So you think it's acceptable to without your vehicle for 2 weeks a year? You really are ok with that?


I didn't realize toyota tundras were premium luxury brand....maybe a better comparison is an isuzu
 
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Meister

Meister

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It almost looks like something did hit that fender liner. I had the same thing happen on mine. Drove over a tree branch and part of it shot up through my fender liner and ripped it out. Looked just like that. I ended up cutting my fender liner some. Unless your bumper got misaligned or you flexed and your tire went up into it. No other way it should come loose really


Possibly a tree branch no idea. What part of yours did you cut? Thx for the input
 

crazykid1994

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Possibly a tree branch no idea. What part of yours did you cut? Thx for the input
I can post a picture later when I’m at my truck but I had to cut the whole lower front section off where it meets the bumper and down because it would flap around after the branch went through it.
 

Trailmaker

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In my little world when we get a bad Google review and they make a statement about the company as a whole, it rubs me the wrong way because of one employee of my company does not represent the company as a whole the same with one employee at one DODGE dealership cannot represent all of Chrysler as a whole. That’s not fair to them. @IRSmart will agree.

I will sympathize with you though the representative you spoke to should not have made that statement like that. I hope you are just “venting” as my wife calls it, cause I like seeing/hearing you on the forum. Cheers
 
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Meister

Meister

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My issue is the amount of times these vehicles go into the repair shop. I am frustrated with the dealer. The dealer hires these folks to represent their organization. Car sales and service is a service industry. Poir service equates to poor outcomes.
Unfortunately this does represent the brand. Poor outcomes and low quality control leads to many issues and repairs.

I do enjoy the capability and functions of the truck. Hell I like the truck. My issue is the quality of the truck. I have had a new oil pump, new trans, new ac motor, new window motor plus recalls. Makes it tough to continue to like it....only 23k on the clock.

If I broke it I get it, but spending that much money on a vehicle to be treated poorly for service. Makes it a no go in my book. Just my 2 cents I guess. Yep I'm steamed right now. I will be looking at other trucks as I dont know about the reliability of this one.
 

thkbaron

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Sounds like you got a bad power wagon. Unfortunately **** happens sometimes and recalls are a pain in the ass. If you have three vehicles I'd say close to 15 times give or take over three years is unfortunately not completely out of line. Especially if you are buying the first year of a model change or something. My wife's durango was kind of a pain in the ass. Terrible shifting from 5 to 4. tons of people had that issue. Water pump went out at 28000 miles. Also a common issue. I think at the end of the day if you keep looking for problems you'll find them. I'm kind of that way. But i'll agree on toyotas. they are pretty darn bullet proof. They unfortunately don't make anything like the power wagon........
 

Grand Mesa

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The Magnesium Chloride that CDOT uses quite heavily in winter on I-70, C-470, I-25, and secondary highways is highly corrosive. Dodge trucks aren't the only vehicles that don't stand a chance with their decals. It isn't the brand. My Chevrolet K1500's Z-71 and 4x4 decals didn't last 2 seasons with my daily commutes across Denver and down to the Springs and back to Aurora. Drove through a deluge of the tanker truck's spraying it multiple times. It ate the paint off my hood, cab, and topper (CDOT states that it doesn't hurt paint) across where it got drenched by it. Wheels go first, then decals, and finally the metal especially under chipped paint. Rubber and plastic seem to survive a bit longer. If it can damage concrete, it can easily damage a vehicle's decal.
 
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chri5k

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My issue is the amount of times these vehicles go into the repair shop. I am frustrated with the dealer. The dealer hires these folks to represent their organization. Car sales and service is a service industry. Poir service equates to poor outcomes.
Unfortunately this does represent the brand. Poor outcomes and low quality control leads to many issues and repairs.

I do enjoy the capability and functions of the truck. Hell I like the truck. My issue is the quality of the truck. I have had a new oil pump, new trans, new ac motor, new window motor plus recalls. Makes it tough to continue to like it....only 23k on the clock.

If I broke it I get it, but spending that much money on a vehicle to be treated poorly for service. Makes it a no go in my book. Just my 2 cents I guess. Yep I'm steamed right now. I will be looking at other trucks as I dont know about the reliability of this one.

Spend enough time on the other brands owner boards and I am sure you will find stories of crappy dealer attitude / service and trucks that needed multiple repairs there as well.
 

Timster

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Probably not the best post to jump in and get my feet wet but why not. I do find it amazing what people are willing to find acceptable these days. I find the amount of recalls to be excessive and the fact that many times they can not even complete the repair of the recall due to a lack of parts for months unacceptable.

I am sorry but the employee is a representative of the company and the statements they make in fact do represent the company. If what they say is not reflective of the company’s point of view then they have no business saying it to a customer, period.

I remember when businesses worked for your business and worked to keep your business. It does seem as though the industry is only about the sale these days.
 
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Trailmaker

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My issue is the amount of times these vehicles go into the repair shop. I am frustrated with the dealer. The dealer hires these folks to represent their organization. Car sales and service is a service industry. Poir service equates to poor outcomes.
Unfortunately this does represent the brand. Poor outcomes and low quality control leads to many issues and repairs.

I do enjoy the capability and functions of the truck. Hell I like the truck. My issue is the quality of the truck. I have had a new oil pump, new trans, new ac motor, new window motor plus recalls. Makes it tough to continue to like it....only 23k on the clock.

If I broke it I get it, but spending that much money on a vehicle to be treated poorly for service. Makes it a no go in my book. Just my 2 cents I guess. Yep I'm steamed right now. I will be looking at other trucks as I dont know about the reliability of this one.
I think you should get a 2020 PW (from a different dealership of coarse) and give it another shot. I’m at 15k and so far Ram ordered me a steering wheel because the leather pealed off and a tire pressure sensor died one one tire. I got a loaner and a free oil change/oil service at the same time.
 

RamCares

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My issue is the amount of times these vehicles go into the repair shop. I am frustrated with the dealer. The dealer hires these folks to represent their organization. Car sales and service is a service industry. Poir service equates to poor outcomes.
Unfortunately this does represent the brand. Poor outcomes and low quality control leads to many issues and repairs.

I do enjoy the capability and functions of the truck. Hell I like the truck. My issue is the quality of the truck. I have had a new oil pump, new trans, new ac motor, new window motor plus recalls. Makes it tough to continue to like it....only 23k on the clock.

If I broke it I get it, but spending that much money on a vehicle to be treated poorly for service. Makes it a no go in my book. Just my 2 cents I guess. Yep I'm steamed right now. I will be looking at other trucks as I dont know about the reliability of this one.

Our team certainly understands your frustration and we do apologize, Meister. To clarify, were repairs made while at the dealer? Please let us know if you still require assistance.

Kate
RamCares
 

chri5k

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So when was this supposed Golden Age of Ozzie and Harriet car dealers where every vehicle was nearly perfect and every whim of the owner was cheerfully handled by the dealer with absolute smiles and free of charge? I have seen threads like this before and i talked to my father who has owned cars for 60+ years. Throughout that time he has seen good dealers and bad dealers, cars that needed no repairs throughout their lifetime and others that needed multiple repairs in their first year of ownership. I am not convinced the car business has actually changed.

I think the only way to get this nirvana is to pony up for the super luxury brands like this one. https://www.bugatti.com/chiron/ They are hand built and inspected multiple times to be as flawless as possible. These dealers know their customer by name. Heck we probably know their customers names. Even the smallest issue is handled immediately and without charge to the customer. Routine maintenance. They send a transporter to pickup the car, service it and return it fully detailed. Needs a part that takes a day to have flown in from the factory. The owner probably has 15 others to drive or the dealer will bring them a comparable vehicle to drive.

From a Bugatti dealer near me;
"Just as every BUGATTI is a unique one-off, every demand and desire of its owner is a new, ever-welcome challenge for us. Your BUGATTI partner is your highly qualified specialist on-site and offers you customised consulting, first-class, dedicated service and the unforgettable BUGATTI experience. Contact your personal adviser and let them guide you through the exclusive BUGATTI cosmos, precisely tailored to your needs."

For the rest of us we pays our money and we takes our chances. We can try to hedge by trying to find a dealer with a good reputation or a brand less likely to need repairs. In the end, it is still the luck of the draw with mass produced commodity vehicles and their dealers.
 
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ALRedneck

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Should have corrected him in that the saying is the “back forty” and not the “North forty” and yes, it is designed to go there. You bought 3 vehicles that keep breaking so they should be kissing your ass right now. Fixing a plastic liner would be an easy fix to keep a happy customer that might buy a 4th vehicle down the road!
 

thkbaron

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I traded in a 16 silverado and it had a top end leak on the timing cover. 3000 miles. Recalls are unfortunately a fact of life. be happy you don't have to put a catch can on the power wagon and disable MDS and everything just to make the motor acceptable. The 5.3s in the silverados are plagued with problems. If the motor is good and ball joints and brakes and stuff like that aren't ******** the bed, it's a win. Rattles will happen etc. Nothing is perfect. if you never want anything to break or wear out don't drive it. Plus depending on the climate you live in, that can affect things as well. i'm amazed we people in the great white north don't have leaks all the time due to expansion and contraction. You have to work the kinks out of every vehicle (used or new)
 
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