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Issue with shipping/packageing

Discussion in 'Xtreme Diesel Performance' started by suzukiquadrider, Aug 17, 2012.

  1. suzukiquadrider

    suzukiquadrider Senior Member

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    I have ordered several things from xdp, two exhaust systems, and a tip, i always have been happy with the shipping, very fast, very high quality. On the last system i received for my duramax, i was confused to say the least, i got off work and found this sitting on my door step.

    [​IMG]

    [​IMG]

    [​IMG]

    I called customer service and the women on the phone didn't really have anything to say, so i figured this would be the best place to post results. Nothing appears to be damaged i was just shocked when i came home to find a piece of exhaust pipe hanging out of the box.
    not trying to start a war or anything, i most likely will purchase from you'll in the future but i just wanted you to be aware of this.
    Thanks
    Ryan
    (mods feel free to hide or delete this if it causes to much of a problem)
     
  2. ramhunter9

    ramhunter9 Senior Member

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    I would say that thats 100% UPS not XDP . But I would expect some foam or something in the packaging .
     
  3. LB3711

    LB3711 Super Moderator Staff Member Super Moderator

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    It's ups. They don't care at all what they carry on their trucks. I've. Even told be former employees some of the things they do. Goes for FedEx too.


    Sent from my tapatalk equipped AT&T iPhone 4.
     
  4. 0212353

    0212353 Vendor Preferred Vendor

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  5. suzukiquadrider

    suzukiquadrider Senior Member

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    New bad news i am fuming, the piece that connects to the turbo down pipe is dented in enough to leak. i am going to call xdp in the morning i hope they can help. pics will be up soon.
    :homoswitch: the man in the brown truck :shooter::shooter:
     
  6. suzukiquadrider

    suzukiquadrider Senior Member

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    how it was packaged when i opened it, no foam nothing
    [​IMG]

    dented mid section
    [​IMG]

    dented turbo down pipe
    [​IMG]
     
  7. SmokedRam

    SmokedRam Supporting Member Supporting Member

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    Yeah, not good. I would have refused delivery and called XDP to tell them why.
     
  8. suzukiquadrider

    suzukiquadrider Senior Member

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    It was waiting on my door step when i got home from work...
     
  9. the codes

    the codes Senior Member

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    ouch man..hope you can get it resolved..
     
  10. 300MAG

    300MAG Senior Member

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    People love to blame the shipping company and sometimes rightfully so, but the shipper needs to package responsible with the understanding that the box may travel cross country, through several hubs on and off trucks and the packaging needs to withstand this. heavier items will require double/triple wall cartons with interior supports and padding to restrict moving.

    Sent from my GT-P7510 using Tapatalk 2
     
    Graygoose, TexasRammer and ramhunter9 like this.

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