- Joined
- Jan 5, 2011
- Posts
- 12,231
- Reaction score
- 26,034
- Ram Year
- 2016
- Engine
- hemi 5.7
Update to my current situation... My truck has now been at the dealership for 71 days in an attempt to correct the above listed issues. A 3rd party body shop has attempted to blend the clearcoat which failed and attempted 2 times to paint all 4 doors. All the attempts have resulted in debris in the paint or flaws that are not acceptable in fact there are now more issues with the truck than what was originally there. I was called today buy the dealership saying that the body shop who has produced a terrible final product on 3 attempts is refusing to touch my truck again and that I now have to come take custody of my still flawed vehicle. My question is does this situation constitue a dealership buy back? Or a truck replacement? I am not willing to accept this truck back with more flaws than what it had when I turned it into the dealership but that seems to be the route that the dealership is wanting me to take. Any advice from people have gone through a vehicle buy back or lemon law issues would be more than appreciated. I plan on talking with the service manager and possibly the dealership manager if availabole tomorrow about this whole ordeal and I would like some outsider input/ knowledge before than if possible.
Update to my current situation... My truck has now been at the dealership for 71 days in an attempt to correct the above listed issues. A 3rd party body shop has attempted to blend the clearcoat which failed and attempted 2 times to paint all 4 doors. All the attempts have resulted in debris in the paint or flaws that are not acceptable in fact there are now more issues with the truck than what was originally there. I was called today buy the dealership saying that the body shop who has produced a terrible final product on 3 attempts is refusing to touch my truck again and that I now have to come take custody of my still flawed vehicle. My question is does this situation constitue a dealership buy back? Or a truck replacement? I am not willing to accept this truck back with more flaws than what it had when I turned it into the dealership but that seems to be the route that the dealership is wanting me to take. Any advice from people have gone through a vehicle buy back or lemon law issues would be more than appreciated. I plan on talking with the service manager and possibly the dealership manager if availabole tomorrow about this whole ordeal and I would like some outsider input/ knowledge before than if possible.
Don't pick it up, ask the dealership what else they can do to correct the situation.