coobie
Senior Member
- Joined
- Feb 20, 2016
- Posts
- 481
- Reaction score
- 490
- Location
- S.Michigan
- Ram Year
- 2022 Ram 1500 big horn
- Engine
- 5.7 hemi
Trust me they are.Bought enough cars/trucks over my life time to say different.Except they’re not
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Trust me they are.Bought enough cars/trucks over my life time to say different.Except they’re not
I have seventeen salespeople on my staff. Each one of them is trustworthy, and standup in every way. My store is either the exception, or...Trust me they are.Bought enough cars/trucks over my life time to say different.
Your story go with it.I see your age is 33 maybe daddy owns your dealership ?? I do like MY STORE..I have seventeen salespeople on my staff. Each one of them is trustworthy, and standup in every way. My store is either the exception, or...
Negative, although I do work for one of the top three largest auto groups in the nation, and we don’t get that way by being anything less than stand up.Your story go with it.I see your age is 33 maybe daddy owns your dealership ?? I do like MY STORE..
I love great internet stories with good endings..Keep up the good work.Negative, although I do work for one of the top three largest auto groups in the nation, and we don’t get that way by being anything less than stand up.
Negative, although I do work for one of the top three largest auto groups in the nation, and we don’t get that way by being anything less than stand up.
I never said we were perfect, or that we don’t strive to improve. I only commented on our size. In fact, we retrain they entire staff of the whole company (not just my store, all of them) every 90 days. Continued improvement is very important to us. But this thread is not about me, we’re getting off topic.Worst thing you can do is walk around thinking how you do everything perfect. If you are not constantly adjusting monitoring and controlling at all times you are making a mistake. Every business can always improve.
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My point? You can make everyone think your dealership is so great. Your salesman are so great. The great ones mess up. You thinking they don't is irresponsible.
I returned my 2017 Ram Express 6 months early on a buy out. There was normal wear and tear. I asked the sales rep to take a look at the car and I pointed out one dent in the tailgate that was concerning to me. He said I should be fine. I placed my drivers license over it and my drivers license covered it. I went home with my new 2019 Warlock. Today Chrysler Financial sent certified mail a bill for $687 and cited 2 dents no scratch and one dent with scratch. I was told if I stuck with a new Chrysler I was going to be alright and they usually don't bill for minor things if you stick with them. I have 7 days to dispute and 10 days to send in a new estimate from another repair shop. I don't even have the car and live 60 miles away from the dealership. What would you do if this were you?
Piece of advice for the future from the old and gray-haired. NEVER, take your lease in for return until you've done a reasonable detail on it and resolved damage or have come to terms that the state of the vehicle will cost you. In this case, you likely could have taken the truck to a PDR shop and had the dent handled for about $100. Second, NEVER take anyone's word at face value in this day unless they're willing to put it on paper. This last one, which is IMO and YMMV, leasing vehicles only really works for a relatively narrow group of drivers and should be considered very carefully, especially if a truck is involved and will live life as a truck and not just a grocery-fetching, bicycle hauling, commuter vehicle.
I have seventeen salespeople on my staff. Each one of them is trustworthy, and standup in every way. My store is either the exception, or...
I never said we were perfect, or that we don’t strive to improve. I only commented on our size. In fact, we retrain they entire staff of the whole company (not just my store, all of them) every 90 days. Continued improvement is very important to us. But this thread is not about me, we’re getting off topic.
ALWAYS READ THE FINE PRINT.95% of all Car/truck sales folks could give 2 ***** about you in the long run.Sad but true..
Thats the 5% I was speaking of.Yes, sales people are numbers-driven and many see you only as a tool to reach their quota. They have the the sell 'em and forget 'em attitude then on to the next potential sale. I've had my fair share of them. But there are one's that actually are forward-looking and do think about the long-term. They don't want to burn you because they won't get referrals and repeat business. The person I use sold and/or leased me (and my wife) 4 vehicles. I don't use her out of habit. I use her because I received fair deals without hours of haggling, price-comparing and the "let me see what my manager can do" games. It's not often you see a salesperson at the same dealership for years. Most stay a little while, make some sales, take advantage of the in-house leads and don't care about repeat business because they know they won't be there the next time you come it. On to the next sales job. Like anything, there are exceptions to everything.
IRSmart, It is nice to have a dealer perspective on here. No idea why anyone would have a problem with young go getter on this forum. If you are a 33 year old dealership owner of the number 3 store in the nation than that should be applauded. Always appreciated a boss that stood up for his guys too. With that said, you mentioned something about meetings every 90 days for improvement. It would be huge if dealerships could help customers avoid surprise costs. If there was a better mechanism in place to keep the customer from falling into traps you would have more repeat customers. What would you personally have done in the situation that started this thread? And now that you have seen all these responses would you change anything? I got caught with my guard down because of a past positive experience, so I blame myself. I'm usually more on point. But I may not go back to that dealership now. If your dealership would give me the best deal next time and the best experience, I'll come to MD. I think all of us would really appreciate that when communicating with Chrylser Financial that the representative on the phone not be in a call center in a third world country. Send that up the chain if you wouldn't mind. I am sure there are people on here that have purchased from you. If so please chime in as well.I never said we were perfect, or that we don’t strive to improve. I only commented on our size. In fact, we retrain they entire staff of the whole company (not just my store, all of them) every 90 days. Continued improvement is very important to us. But this thread is not about me, we’re getting off topic.