Maintenance costs

[SouthTexan]

Again its a free market.. if you dont like the fee go somewhere else... mercedes charges 1200 for a brake job... it takes just as long as any other brakes... i did it myself but many dont... its their money they choose to spend...

I agree it is a free market, but there is a point at which the customer is getting screwed. I have owned just about every vehicle make there is out there from Mercedes to Ford or Porsche to Hyundai and I can honestly say that most of your high end brands play to the ignorance of their customers when it comes to service. Hence the reason why you did your brakes yourself because it was an unreasonable price just as the OP's fuel filter change was an unreasonable charge.

Is it wrong? No... they have to make a profit..

So..... you are okay with a dealer charging more than double what another dealer charges?

There is a fine line between making a profit and taking advantage of your customers. Hence the reason why the OP made this thread because the price his dealer was charging seemed unreasonable and he had to ask others here if it was. It turned out that the amount his dealer was charging was considerably more than other dealers like mine charges for the same service.

However, if you like the dealer playing on your ignorance and paying more than most for the same services then more power to you.

 

[Docpaulo]

I agree it is a free market, but there is a point at which the customer is getting screwed. I have owned just about every vehicle make there is out there from Mercedes to Ford or Porsche to Hyundai and I can honestly say that most of your high end brands play to the ignorance of their customers when it comes to service. Hence the reason why you did your brakes yourself because it was an unreasonable price just as the OP's fuel filter change was an unreasonable charge.




So..... you are okay with a dealer charging more than double what another dealer charges?

There is a fine line between making a profit and taking advantage of your customers. Hence the reason why the OP made this thread because the price his dealer was charging seemed unreasonable and he had to ask others here if it was. It turned out that the amount his dealer was charging was considerably more than other dealers like mine charges for the same service.

However, if you like the dealer playing on your ignorance and paying more than most for the same services then more power to you.

Again its a free market.... vote with your wallet...

Ignorance has never been an excuse... but a sucker is born everyday..

And to be clear, I'm ok that they charge what they do... who is to dictate what fair price is? The market... if people pay the inflated prices then that price is fair

 

[SouthTexan]

And to be clear, I'm ok that they charge what they do... who is to dictate what fair price is? The market... if people pay the inflated prices then that price is fair

Who is to dictate a fair price? We are since we compare it to what our dealerships charges us. Hence the reason why the OP asked us and is the reason why I said it was an inflated price since it was much higher than my dealer charges me or what I would charge my customers. He did not think it was a fair price so he started this thread to ask us if it was. Now he is informed and will probably not go back to that dealer for his next service.

But again, if you prefer to live in ignorance and still pay inflated prices then by all means go ahead.

 

[Docpaulo]

Who is to dictate a fair price? We are since we compare it to what our dealerships charges us. Hence the reason why the OP asked us and is the reason why I said it was an inflated price. He did not think it was a fair price so he asked us so now he is informed and will probably not go back to that dealer. But again, if you prefer to live in ignorance and still pay inflated prices then by all means go ahead.

Actually you or i dont dictate fair price... we dont represent the market... actually probably a small portion only...

If i decide that 20k is a fair price for a new ram will you sell me one? Why not... if you and i can dictate what is fair then provide the guy the service for that price... why didnt you? Because it costs you time to fly to his house and perform the service... you would charge him more than what he paid the dealer...

For you to dictate what others should charge based on your version of what is fair is not what a free market is... you can argue till you're blue but you are not the free market...

Anyway I'm done with this back and forth... if you have the power to dictate price then by all means drive that dealer out of business

 

[SouthTexan]

Actually you or i dont dictate fair price... we dont represent the market... actually probably a small portion only...

If i decide that 20k is a fair price for a new ram will you sell me one? Why not... if you and i can dictate what is fair then provide the guy the service for that price... why didnt you? Because it costs you time to fly to his house and perform the service... you would charge him more than what he paid the dealer...

For you to dictate what others should charge based on your version of what is fair is not what a free market is... you can argue till you're blue but you are not the free market...

Anyway I'm done with this back and forth... if you have the power to dictate price then by all means drive that dealer out of business

Yes we do dictate if it is a fair price in this thread since the OP is asking us if it is a fair price. Hence the reason why he said he will not have the dealer perform a fuel filter change any longer because he is now informed of what a fair price is.

 

[Docpaulo]

Yes we do dictate if it is a fair price in this thread since the OP is asking us if it is a fair price.

As far as this thread goes you are right...

Since we can dictate prices l, Actually i think you're overcharging your customers.. you need to cut your rates and charge 20$ flat labor per hour...

 

[SouthTexan]

As far as this thread goes you are right...

Actually i think you're overcharging your customers.. you need to cut your rates and charge 20$ flat labor per hour...

Okay, give me a comparable quote or make a thread asking if my services are too high like the OP did here with other's chiming in on what they pay from their dealers and I will take a look at it.

I don't overcharge my customer just because I can like the OP's Ram dealer did. I see the more value in retaining customers through honest compensation for providing a service rather than screwing them over just one time. There is a reason why customer's like Halliburton, Baker Hughes, Walmart, and many others have remained customers of my company for many years.

 

[Docpaulo]

Okay, give me a comparable quote or make a thread asking if my services are too high like the OP did here with other's chiming in on what they pay from their dealers and I will take a look at it.

I don't overcharge my customer just because I can like the OP's Ram dealer did. I see the more value in retaining customers through honest compensation for providing a service rather than screwing them over just one time. There is a reason why customer's like Halliburton, Baker Hughes, Walmart, and many others have remained customers of my company for many years.

I'm bowing out of this... thread has gone way out of track... lets agree to disagree...

I diy so i dont have to pay 20$ or 40$ or 80$ per hour...

 

[SouthTexan]

I diy so i dont have to pay 20$ or 40$ or 80$ per hour...

And that is fine, but that i not what the OP asked. He asked if he was getting a fair deal.

His exact words were "Is this typical or am I getting hosed here??".

Which I stated that is was much more than what my dealer charges, but you and a few others seem to think that the OP should just shut up and pay whatever the dealerships says without asking if it is fair or not.

 

[harryk]

How do I document that I changed my oil & filter plus both diesel oil filters to maintain my warranty ?

 

[mohemipar]

How do I document that I changed my oil & filter plus both diesel oil filters to maintain my warranty ?

Best you can do is keep all receipts, and document your work with dates/pics with time stamps. That's what I do. You can download camera apps on your phone that have time and date stamps if it doesn't do it already.

No matter what you do, you could run into a situation where they just won't want to believe you. But most of the time people are reasonable.

 

[SouthTexan]

How do I document that I changed my oil & filter plus both diesel oil filters to maintain my warranty ?

You can go to Ram's site below to create an account and register your vehicle.

Mopar Login

From there you can log any maintenance you have done to your vehicle and any dealership visits should also show up. However, if there is a failure, it will not really matter if there are records or not. You can tell from things like injector blowout or other fuel system components on whether it was caused by contamination.

I would not worry about contamination too with the CP3 pump and solenoid injectors in the 6.7L Cummins. If I had a CP4 and piezo injector Powerstroke or Duramax then I would be keeping detailed records because they are way more sensitive to failure due to contamination