Mileage off on Mopar.com

[13RamR/T]

I'm 60 and have used Google Docs to track all my vehicles maint for years without issue. It also allows me to take charge of what I want to see and when maint is due. For reoccurring maint items like wiper blades, oil filters, oil, spark plugs... I place weblinks to the sites I purchase from.

 

[Summit1]

Stuff such as described in this thread is why G-d invented the spreadsheet. For the past thirty years, my wife and I have kept and maintained spreadsheets on all our vehicles. This does not require Excel or (the bad joke of) Microsoft 365, but rather can be done with equivalent programs and applications.

We also retain the pertinent paperwork for as long as we on a vehicle, for "just in case", as well as backups of those spreadsheets.

I also use a Google Docs spreadsheet to keep track of my truck's regeneration cycles (date, mileage/hours).

 

[Sherman Bird]

I worked in a Verizon Wireless call center back in 2008 (when it was still US based) after getting laid off from the diesel truck dealership thanks to the recession. There was the general customer service dept (where I worked) that could answer billing questions, take online orders, and do very basic troubleshooting. Then there was Tier 1 tech support, which could troubleshoot software related issues and a few very minor hardware issues. Then Tier 2, that handled more advanced hardware/software troubleshooting and also troubleshoot towers, etc... There was a sales department for big orders, a Gov sales/customer service dept, a retention department, and a warranty department. Not one department could see the other's data and everything required a ticket to be submitted and then to wait for a response.

Then there were actual Verizon corporate stores, and we could see "limited" data from their systems. And finally the 3rd party "Verizon" stores, of which we could see none of their data and would routinely get cursed out because one of those stores promised things that we couldn't do and since they were not actually Verizon, we had no recourse. It sucked telling customers that they have to go back to that store because in their mind, it was all Verizon.

It was nuts, but has caused me to give some latitude to customer service when I call in because I have seen it before.

The Verizon thing proves how stupid many folks are.

 

[nlambert182]

I get the idea behind it... at any given time, there could be thousands of calls in the queue to be answered and we were given a 6 minute window to answer the call and try to resolve whatever the issue was. So, it was important to quickly identify the issue and get those folks to the right people who could solve their problem while we went on to assist the next person. Tech support had a much larger operational window/timeframe than we did.

I would be willing to bet that there isn't much difference with the way auto manufacturer call centers are established. The point is to help as many people as possible in the shortest amount of time. The problem that I see with the manufacturers is that no one can get anyone quickly and because nothing is explained to the consumer, it looks a lot like a goat roping.

That said... if some major change were going to take place such as shutting down a website, a memo would go out to all the CSRs so that we at least knew about it. MOPAR seems to have failed there.

 

[Sherman Bird]

I get the idea behind it... at any given time, there could be thousands of calls in the queue to be answered and we were given a 6 minute window to answer the call and try to resolve whatever the issue was. So, it was important to quickly identify the issue and get those folks to the right people who could solve their problem while we went on to assist the next person. Tech support had a much larger operational window/timeframe than we did.

I would be willing to bet that there isn't much difference with the way auto manufacturer call centers are established. The point is to help as many people as possible in the shortest amount of time. The problem that I see with the manufacturers is that no one can get anyone quickly and because nothing is explained to the consumer, it looks a lot like a goat roping.

That said... if some major change were going to take place such as shutting down a website, a memo would go out to all the CSRs so that we at least knew about it. MOPAR seems to have failed there.

Stellantis is in trouble. All Italian car makers have always been is trouble since I can remember in my own 48+ years in the profession. Our joke for many years was for Fiat... Fit It Again Tony! Alfas have been more twitchy than a nervous cat. I worked on Ferraris way back when... those were jokes. Again, a neurotic person MIGHT be right at home on one!

 

[jejb]

I just checked. The maint history on the Mopar site for my '22 2500 is also gone. I keep paper records too, but it is disappointing.

 

[clay282]

.

 

[Dusty]

What was the site contract? Did Mopar guarantee the info would be available forever?

Like a few others, I have always relied on my personal record keeping tools to maintain vehicle history. It's more secure and as this example proves, more reliable.

Regards,
Dusty
2019 Ram 1500 Billet Silver Laramie Quad Cab 2WD, 5.7 Hemi, 8HP75, 3.21 axle, 33-gallon fuel tank, 18” wheels. Build Date: 3 June 2018. Now at 126040 miles.

 

[Sherman Bird]

What was the site contract? Did Mopar guarantee the info would be available forever?

Like a few others, I have always relied on my personal record keeping tools to maintain vehicle history. It's more secure and as this example proves, more reliable.

Regards,
Dusty
2019 Ram 1500 Billet Silver Laramie Quad Cab 2WD, 5.7 Hemi, 8HP75, 3.21 axle, 33-gallon fuel tank, 18” wheels. Build Date: 3 June 2018. Now at 126040 miles.

As a small business automotive repair professional. I've observed through the years that my big box suppliers routinely "purge" their records to avoid "lifetime Warranty" claims.
A good example is one of my customers came in for a reman engine, for me to rebuild the transmission, and to fix the A/C.
I needed to replace the radiator, water pump, and starter... ALL were purchased from the same parts house. His diligence in keeping paper receipts trumped their "we have no record of those sales" gimmick.

This is a pervasive thing!

 

[turkeybird56]

AS of this date, 13 Feb, 1425 hrs, looks like MA Mopar working on the site. I just checked and (2) of my records have been restored, I was able to update my mileage. There is also a "statement" on the site which says:

They are aware of the problems ref MX/SERVICE records and are working to resolve the issue.

 

[mb33458]

My records still don't show, but I have my paper copies in with my owners manual.

 

[stevenP]

Ditto, records on all three of my FCA vehicles show the records are no longer there. Perhaps I too, have ceased to exist?

 

[Hudson]

I have been working with technology for 27 + years.
My service records storage is an 8.5x11 sheet of paper and a Sharpie.....
Remember....Skynet is is no longer just in the movies...it goes by a different handle in the real world (ChatGTP)

 

[JD Martin]

My mileage shows, but I get the same "working on it" message as far as service records. I have all my paper records, and my truck is out of warranty now, so I'm not sure I even care anyway.

 

[jejb]

AS of this date, 13 Feb, 1425 hrs, looks like MA Mopar working on the site. I just checked and (2) of my records have been restored, I was able to update my mileage. There is also a "statement" on the site which says:

They are aware of the problems ref MX/SERVICE records and are working to resolve the issue.

Mine are back. Good that they apparently had backups.

 

[Sherman Bird]

My mileage shows, but I get the same "working on it" message as far as service records. I have all my paper records, and my truck is out of warranty now, so I'm not sure I even care anyway.

Yup! The "machine" has us believing the lie that a vehicle is an "investment" or an "asset".
Sounds good, if you're trying to impress a banker (thief) for a loan on an application so they can further exploit you, financially.
Problem is, the very coterie of financiers which includes aforementioned "Banker" are the ones who (hush-hush) foment the "net zero" value of a car at a certain point. Talk about working 2 ends against the middle! (middle being us lemmings down here in the pits). The insurance industry is in on it with "extended warranty" offers bombarding us in phone calls, TV, and print mail. Uh!, can you say "conflict of interest"! I knew you could!

My current cars are, by these adopted parameters, worth nothing, to these avaricious folk.
To me, they are every bit as valuable as a shiny new fancy Hupmobile (composite new bloatmobile), sans insane debt.
Add an ally to the deception thing, and you have Madison Avenue Ad agencies in on the fray. They're all in on it.
The psychology seems to really have worked, that is, until vehicles got so ridiculously expensive here of late.
Now, I'm seeing a movement of those in my realm, a proclivity to take stock of "Hey! Where did my money go?!" and put major bucks into older cars/trucks and reduce "long game" debt. It seems to be a real trend with teeth, not a folly. I mean, get 5 more years out of on older vehicle by spending say, 15 grand, as opposed to going into debt for a 70 grand vehicle, which with all the pork considered, is generally 6 or more years in duration, and if a guy reads the disclosure boxes on the sales contracts (truth in lending), comes out to WAY more than a paltry 70 grand in the big picture.

But, these actors know how short the attention span is with many folks, and how a moment in time can be manipulated into an urgent motive to sign on the dotted line for a lot longer than is sagacious.

My popcorn is getting cold!

 

[turkeybird56]

Yup! The "machine" has us believing the lie that a vehicle is an "investment" or an "asset".
Sounds good, if you're trying to impress a banker (thief) for a loan on an application so they can further exploit you, financially.
Problem is, the very coterie of financiers which includes aforementioned "Banker" are the ones who (hush-hush) foment the "net zero" value of a car at a certain point. Talk about working 2 ends against the middle! (middle being us lemmings down here in the pits). The insurance industry is in on it with "extended warranty" offers bombarding us in phone calls, TV, and print mail. Uh!, can you say "conflict of interest"! I knew you could!

My current cars are, by these adopted parameters, worth nothing, to these avaricious folk.
To me, they are every bit as valuable as a shiny new fancy Hupmobile (composite new bloatmobile), sans insane debt.
Add an ally to the deception thing, and you have Madison Avenue Ad agencies in on the fray. They're all in on it.
The psychology seems to really have worked, that is, until vehicles got so ridiculously expensive here of late.
Now, I'm seeing a movement of those in my realm, a proclivity to take stock of "Hey! Where did my money go?!" and put major bucks into older cars/trucks and reduce "long game" debt. It seems to be a real trend with teeth, not a folly. I mean, get 5 more years out of on older vehicle by spending say, 15 grand, as opposed to going into debt for a 70 grand vehicle, which with all the pork considered, is generally 6 or more years in duration, and if a guy reads the disclosure boxes on the sales contracts (truth in lending), comes out to WAY more than a paltry 70 grand in the big picture.

But, these actors know how short the attention span is with many folks, and how a moment in time can be manipulated into an urgent motive to sign on the dotted line for a lot longer than is sagacious.

My popcorn is getting cold!

I'll keep my early build Apr 2018, 2019 5th Gen for as long as I can. I do not need a monster car payment, nor do I want a 6 Cylinder double turbo with all the extra BS on it. If I wanted a 6, I would find a F 150 with a 4 speed and the ole straight 6 300. Those were almost unstoppable, just not fancy. BTW, I had a old 99 Ford like that years ago.

 

[Sherman Bird]

I'll keep my early build Apr 2018, 2019 5th Gen for as long as I can. I do not need a monster car payment, nor do I want a 6 Cylinder double turbo with all the extra BS on it. If I wanted a 6, I would find a F 150 with a 4 speed and the ole straight 6 300. Those were almost unstoppable, just not fancy. BTW, I had a old 99 Ford like that years ago.

My LAST new vehicle was a 2008 F-150 Lariat with EVERY bell and whistle available except the sunroof (which I abhor).
After 6 hours of gladiator level negotiating on my part, and exploiting Ford's 14,000 dollar "Factory" rebate special, and hammering on them over 2 trade ins, I drove off owing Ford Credit 14,998.00 Total on the sales contract.
Were there caveats to try and "cheat" me? YOU BET! After the paper was signed, they "suddenly" remembered that I had to show proof that I was a current Ford owner for 3 grand of the rebate! WTF!, so I had the title to my non-running (at the time) 1999 Ranger... They were absolutely flabbergasted that I HAD that truck and HAD the blue title!

I let them burn a copy of said title, and kindly informed them that if they contacted me again in this deceptive manner, they would hear from my lawyer, not me. Suffice it to say, there was a definite period put on THAT transaction!
Thus, the moniker "stealership"!

 

[turkeybird56]

My LAST new vehicle was a 2008 F-150 Lariat with EVERY bell and whistle available except the sunroof (which I abhor).
After 6 hours of gladiator level negotiating on my part, and exploiting Ford's 14,000 dollar "Factory" rebate special, and hammering on them over 2 trade ins, I drove off owing Ford Credit 14,998.00 Total on the sales contract.
Were there caveats to try and "cheat" me? YOU BET! After the paper was signed, they "suddenly" remembered that I had to show proof that I was a current Ford owner for 3 grand of the rebate! WTF!, so I had the title to my non-running (at the time) 1999 Ranger... They were absolutely flabbergasted that I HAD that truck and HAD the blue title!

I let them burn a copy of said title, and kindly informed them that if they contacted me again in this deceptive manner, they would hear from my lawyer, not me. Suffice it to say, there was a definite period put on THAT transaction!
Thus, the moniker "stealership"!

August 2018, had a 2015 II Gen ED< lil over 10K on Odometer. This was just before CARB won the lawsuit they fuched up the software ref diesel delete and stuff. NE way, went to a friend's (My Boss) wake/viewing at funeral home. Pulling out, light to moderate traffic. NE WAY, went to leave and the ED did that friggin hesitate stuff and almost stalled. Needless to say, it was gone in a week.

1 Aug 2018, Bought brand new, just released 2019 5th Gen Big Horn, Level 2 trim, when they still offered LED lighting. NE way, finagle, haggle, rebates, and all, traded in ED (got 30K), CC for 12K and walked out and owned the truck (MSRP was 49K). Title received in the mail from TXDMV. A couple weeks later dealership called. Said I qualified for an added $1,500 rebate, did I want to redo P/W? Heck no, had them mail me a check. Then later CARB won that diesel delete garbage. Since I no longer owned the truck, I qualified for $990.00 reward. Took that check added $400, and got my full fiberglass tonneau installed color matched. SO I did pretty well with my dealership. Since there was a small dent in the LR door, as part of buying Dealership also installed and flashed TT controls on their dime and charged no labor to install side rails. (Lucky, I have decent Dealership).

Currently, dealership keeps emailing me wanting me to come in and "buy" a 2025 Laramie. Them suckers over 70K, they gonna take off 6K. lemme see, trade in my paid off 2019, maybe get 25K, come out with a truck note for over 40K,,, ahem, hello, Dealership (not mine local, I went to another county to buy), quit bugging me, U guys outta yer mind. Besides, I dang sure not want no over complicated, POS 6 cylinder twin turbo garbageola. I'll keep the NA Hemi, keep up good OCI's and MX, and drive on.


.

DA BOIRD.

 

[breal201999]

I am meticulous about keeping my service information up to date. I always make sure all service and self service is updated on mopar.com. Since I'm at the office and the trucks at home I thought I would check to see if it was time for a tire rotation before I head to New Orleans.

Everything is gone. My trucks there with 0 miles. None of the history is there from anything. There's a popup for a number you can call if there's an issue and it just takes me in a rotation and I get no-one. It feels like the entire company is swirling in a toilet headed down the drain.

Even the most simple of things is a mess. %0 confidence in any part of it anymore and that makes me so mad. A arrogant rich man and an out of touch group of rich board members and shareholders have all but destroyed something great without any personal repercussions.

It's not the dealership, MA MOPAR, in all it's glory. When they entered services into MA MOPAR, site got populated. What happened to all that info, who knows? My dealership only maintains last 4 years, sure hope I not need any info...

But I have this unfortunately finality in a feeling, that all THIS INFO is gone, and the chance of MA MOPAR getting it all reinstated is a whopping 0 %%%.

In case you haven't tried recently, my info was restored!