Moe's Performance

[Sscott16]

Well why not send out an email during the processing stage of the order stating such things that are on back order. Him and I discussed the item that is missing before it was purchased and nothing was said about being on back order. I do understand the world we live in nowadays and that he’s probably a busy man but that does not negate that this order was processed (paid for) 3 weeks ago and nothing has been communicated either way!

 

[13RAMHEMIPA]

Update on Moe's....
Matt reached out to me yesterday/Tuesday and apologized for the delay and failure to respond to emails. He and his staff were all out last week. He is playing catch up this week and trying to expedite existing orders. Some orders will be drop shipped directly from his vendors in order to free up more time to get caught up and reply to customers. All is good. Just taking a little longer because of a situation that was out of his control.

 

[razor1]

Ordered pads and shocks, a month later no emails, no contact or responses. NEVER shipped anything, finally had to go through Paypal to get a refund. Not very happy to say the least.

 

[Canadian Mopar]

Ordered pads and shocks, a month later no emails, no contact or responses. NEVER shipped anything, finally had to go through Paypal to get a refund. Not very happy to say the least.

Ya been thinking about the same thing. Received half my order but still haven't been able to get in contact and haven't heard anything about the other half of my order. I'm not in a huge rush, and understand the situation, but definitely some kind of response would be nice.

 

[razor1]

Yes, far from a good way to run a business. 30 seconds for a quick response shows you at least care.

 

[Dave Haddon]

Yep..phoned..left msg..e mailed..no response..bye bye..no sales from this puppy!

 

[WadXpress]

Matt is awesome. He is very responsive on Facebook/messenger. Great customer service and communication. He is just a super busy guy setting ram records weekly

 

[Dirty D]

ive ordered a few things from Moe's, always pretty quick shipping. even fast responses to questions etc.