iamLross1
Junior Member
JayinMI, I feel your pain, I purchased the Mopar Lifetime Extended Warranty in 2014 for my 2012 Dodge Durango. I paid $3,600.00 for it, the sale rep for Mopar told me that my Auto was "Covered From Bumper To Bumper" and that the most I would have to spend on repairs was $100.00 and applicable taxes. Fast forward to May 16, 2022 I took my durango to the dealership and they discovered why my "FCW Not Working" kept lighting up my Dashboard. Turns out based on what was told to me that was told to the dealership mechanics by dodge Chrysler engineers that it was probably something to do with the right headlight. Now here is the rub, "Headlight Aint Covered" and to replace the light...."WAIT FOR IT".... $1,060.00: Now maybe I might just a little bit could role with that reality accept for the warranty covers mechanical and electrical. According to the dealership technician there is a "SHORTAGE" in a wire coming from my right headlight and is attached something going to my "FCW" in order for it to work properly. Dodge designed it in such a way that the wiring can't be replace so the entire headlight and harness has to be replaced. I'm truly not questioning the cost of the headlight even though it is a bit expensive, rather, the contrived manor dodge designed was with intent on the long game, years after car was sold. I digress, point is look at how Mopar manage to side step having to pay up. Attach the harness permanently to the headlight and the harness is no longer a harness, it's a "LIGHT", So.., Not Covered.I recently purchased a 2019 Limited. And I also purchased a Mopar Mascara warranty with a $100 deductible. About 3 weeks after I purchased the truck, the lowed LED strip on the passenger headlight decided that it would work when it wanted to. I took it into the dealership for that AND horrible wind noise from the panoramic roof (which I don't have the issue on my 2020 Laramie). Mopar warranty REFUSES to cover the headlight assembly. They claim that it "industry standard" to consider it a maintenance issue. Therefore, since it is a maintenance issue, they will not cover it, and the unit is $1,100.00. I called the 800 number to Mopar warranty, and emailed the CSR at molar who sold me the warranty. They refuse to budge. The headlight assembly is NOT serviceable as far as I know. I am highly disgusted at this point. This is my 4th ram in (2) years (I drive a lot).
Has anyone had a similar issue?