sometimes you have to bug them
If it is part of Sirius, you should know that you are talking to someone in India, that have gone through language schools
Sirius outsources the almost everything
I always tell the person on the phone that i want to speak to a manager & i go through my issues while they check their pamphlet for answers
Then i tell them that i don't think they understand my problem & ask for someone in the New York offices.
Most times it only takes minutes to get things resolved
The only thing that i can't get across to them, is that their engineers need to step up & make it so that T-Mobile cell towers don't over ride Sirius XM transmissions.
In my valley, there are so many T-Mobile cell towers, i can hardly drive 5 blocks without Sirius XM cutting out.
Once i leave the valley, i can hear Sirius XM in 98% of the places that i travel to
Sirius XM customers in a few big cities have been complaining about losing their satellite radio signal, and the company says it has found the culprit: interfering T-Mobile cellphone towers.
www.wsj.com