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I have a 2019 quad cab warlock with the infamous 3rd brake light leak and was told they wont replace headliner, but will try to clean it...I would think the dealer would have replaced all interior trim and headliner items that was in contact with water, especially the carpet and underpadding. Or at least removed it so everything can dry out. You have options, call Ram Cares and see if they will assist in a resolution. I doubt you'll recover any losses as a result of issue, e.g. personal time or financial. Seems they should have at least given you a loaner while dealer had the truck in for warranty work. File a complaint with your state's attorney's general office consumer affairs, or whoever in your state handles that agency, against the dealer. May not help, but will at least get someone's attention and how they're going to resolve the issue. Other legal avenues as well, but now your getting into realm of money coming out of your pocket and the judgement outcome may not be in your favor. It always a gamble going up against a corporation with presumably unlimited litigation resources. You state's lemon law, if applicable, but time may have passed on that one. These provisions are not consumer friendly because of the short periods of time and limitations of what's actually subject to the law.
Sell it. The used vehicle market is crazy and you may be able to get what you owe on it plus some. However, getting another truck equipped with what you need/want may be impossible for short term. Good luck with a favorable resolution.
If that is the dealer's remedy, fine. But if they can't "clean" it, and I assuming there is an obvious water stain or has warped, it should be replaced under the basic warranty. They are either trying to run the clock out on the basic warranty or don't want to fool with it. Have you tried a different dealer? Did dealer get the HMSL issue fixed?I have a 2019 quad cab warlock with the infamous 3rd brake light leak and was told they wont replace headliner, but will try to clean it...
only did a temp fix on the HMSL, have to wait for the replacement part lol, has obvious stains on both sides its a gray headliner, i have an appointment with another dealer..If that is the dealer's remedy, fine. But if they can't "clean" it, and I assuming there is an obvious water stain or has warped, it should be replaced under the basic warranty. They are either trying to run the clock out on the basic warranty or don't want to fool with it. Have you tried a different dealer? Did dealer get the HMSL issue fixed?
go trade it in for another ram i know it’s not what you want to hear but they should give you equal money for it an you’ll be doneEvery RAM dealer is weeks behind on loaners. Customer care case handler won’t return my calls/voicemails - daily for a week now. Reached someone about my case and they say they can offer $40/day for a rental. Current rental rates are $95-100/day from Enterprise for the cheapest car on the lot. So in order to not be forced to completely drop my life and daily transportation, I need to come out of pocket $60/day for a vehicle I already pay $1100/month for.
Just curious,, did you research weather the truck was wrecked thru its vin number?Thanks, I understand that, but the reason for the post is simple. I wish I had known these things before purchasing. Show me one owner's review that reflects on anything I've hit on that actually has a target audience of potential buyers. Certainly none that I read or was able to find, despite actually looking. Yet here we are, and come to find out, there's plenty of posts if you search for that specific issue. If no one takes the time to write up their experience purchasing a new RAM, then plenty of people will follow suit just like I did and purchase a truck, not realizing they didn't make an informed purchase.
I focused all of my attention toward H.O. vs. S.O. (Aisin vs 68RFE) and did not think about other flaws. My Power Wagon was absolutely perfect, I had high hopes and no reason to think otherwise, and I was so focused on powertrain reliability instead of issues that weren't often discussed on forums and would ultimately impact my life. Quite frankly, there's not a single owner review that I heard or read about the truck that I purchased indicating that this became an issue, yet now that I have it, it pops up like crazy when specifically searched on the forums. I'm all about informed purchases. I hope that your truck has been nothing but amazing for you, because if it weren't for these few major issues and particularly how poorly they're being handled, I'd be telling everyone how great it is.
Bottom line too, RAM's refusal to correct any of this except the leak itself is what has me most upset. For an issue that's been common for quite some time, they didn't fix it in production, and they expect me to foot the bill for everything except the defect itself. That alone is enough to convince me it's not worth buying from FCA again. And it's something other owners should be aware of, especially someone who's on the fence about purchasing. Trucks aren't Lambos, these aren't meant to be luxury items, even the Limited trim with a sunroof should be a solid work truck. Some of us are here because we bought a heavy duty truck for heavy duty use, and may even make a living running the truck.
More than likely I'm going to keep the truck. I'm not happy about it. I'd take a new one without a sunroof if they had the decency to lemon law this one out. Don't be fooled by the post, I'm in love with the truck, but this experience needs to be known and has put a sour taste in my mouth to say the least. It's tough to stomach the fact that you love a product, and would buy one again because of how much you love it, but the people who you have to rely on to handle problems suck.
Honestly if someone meets this post with distaste, disrespect, or ridicule, they probably fall in the category of people who should be counting their blessings. Someone down the road from my house had all these problems and more with his brand new truck.