Omg Is this the fall cp4 announcement we've been waiting for

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Billet Bee

Billet Bee

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I chimed in with an agent @RamCares this morning and all though she was very nice and honest she said there was nothing that she could do to escalate my parts kit order submission. I explained that the dealership screwed up and didn't document my engines sn when the parts were originally ordered so my parts kit was denied by fca. That is not my fault what so ever, and since the dealership is only allowed by fca to submit 2 of these parts kit per week, that i would have to rewait until it was my turn in line again to have the parts kit ordered, but I already waited in line once and why is that fair that I have to do it again for there mistake in paperwork. I should be put to The front of there order line not have to wait again. I also expressed that 10 days ago the dealership told me they ordered my parts and they would be here in the next wk or so. I told her Since we are full time travelers we would have to travel about 150 miles to get there and just let me know when we should head that way, she replied then i would start heading this way soon. So we canceled our paid for monthly stay to get local for the parts coming in soon. So we left a place that we had already paid for to go somewhere where I had to start a new a rent agreement. I also told her the dealership never called me back and i just traveled to a local cg and called the dealership a wk later to tell me they messed up the paperwork so i have to go to the back of the line and wait through the list again. now in all fairness I told her us having to travel is not her problem but we based all our plans on her explanation and that i know I might only have to wait behind a couple people but to our fairness why is the dealerships screw up our problem. All i asked for was to be escalated to The front of the order line since we already waited once. I know this sounds whiney but the customer should not be punished for a dealer mistake. The nice lady at ram cares said she documented my notes but fca had no authority over how the dealerships schedule buisness and she was sorry that my case could not be escalated. I expressed my dissatisfaction and suggested maybe fca needs to step in and contact the dealership to keep customer satisfaction at a premium for a premium priced vehicle, she said maybe I should just move too another dealership and start this process all over from the beginning. I told her this was not an option since we already left 1 paid for location to come here and now we only have 1 month too get this done before we have to be out to be at another location, or I could just keep canceling all our plans and losing money for something that wasnt my mistake. I also went out on a limb to say this Is not only in my best interest but rams as well. As of right now I just have a simple pump replacement but the longer we wait the Better the odds of the pump failing and then it's going to cost ram upwards of close to $20,000 too repair the entire fuel system, she didn't seem to care and i can't blame her as I probably sounded whiney and entitled.
I just want what's fair to be done so maybe @RamCares on here can get my parts kit order escalated or make a call to the dealership to prioritise this case since they screwed up.
Thanks all for the rant
 

tjfdesmo

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Don't feel too bad, how would you like to have a 2019 and find out they are approaching this completely bassackwards, and making older trucks wait until September(their estimate, not mine)? I am approaching 62K miles with fingers crossed.
 
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Billet Bee

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Don't feel too bad, how would you like to have a 2019 and find out they are approaching this completely bassackwards, and making older trucks wait until September(their estimate, not mine)? I am approaching 62K miles with fingers crossed.
R u kidding me, what's there psychology behind that decision. I just hope that none of us have a failure while towing in traffic while we all wait because fca only allows the dealership to order 2 pump kits per wk
 

GTyankee

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That is exactly what they do to the dealerships when there has been a delayed recall

Who ever is redoing the pumps, can only manufacture or rebuild X amount of parts per month

So FCA, or Stellantis, or Chrysler, whichever name they go by, has to make a decision

They can send the replacement parts to the first, second, third, etc. customers that had a malfunction or they can just send every Dodge Dealership 2 units per week

just in the USA, there are 2,410 Dodge locations in the United States as of May 11, 2022

There will not be a real problem with this method of distribution, for a while, then there will be some dealerships that have very few customers that have a 6.7 Cummins.
That dealership after a month, will have taken care of those customers, but they will continue to receive 2 fuel pumps every week & they will just be stored on a shelf in the parts department.
After a bit, some dealerships will have several in stock & others dealers still have customers needing those parts

There is nobody at Ram headquarters that can check every dealers parts inventory :(
 

Timsdually

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There is nobody at Ram headquarters that can check every dealers parts inventory :(
I find that hard to believe.
When I had my Chevy and a brake sensor went bad, the dealer told me it is on order.
After two weeks of that, I went to another dealer.
The parts manager pulled up the part # and proceeded to show me there were only two dealers in the entire country that had that sensor and there was no way they were going to give them up because GM had the part noted as "no expected restocking date".
BTW, it was a full 6 months before my dealer got the part.
 

GTyankee

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Back in 2010, when my HEMI Powered Ram had broken manifold bolts.
Chrysler was sending out 2 packages of manifold bolts to each dealership, ( sound Familiar ? )
In San Diego alone, there are 7 dealerships within 50 miles.
I live almost in the center, mileage wise.

My regular dealership tried reaching out, there were no dealerships anywhere that had the bolts in stock

So my dealership contacted Ram Headquarters in Auburn, Michigan
There were no unused bolts in Dealer stock anywhere
Headquarters Authorized my dealership to go to https://abababolt.com/, they are a commercial Hardware Store
I know the first order that came in was a gross of Grade 8 Bolts
Because i am a member of Dodge Business Link, they called me to drop off my Ram the next day !

Weeks later some dealers had several in stock
so there can not be a constant tally of what is in stock
 

John Jensen

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R u kidding me, what's there psychology behind that decision. I just hope that none of us have a failure while towing in traffic while we all wait because fca only allows the dealership to order 2 pump kits per wk
From what I understand, that decision was software dictated. That is, they have the flash software for the 2020, but the 2019 is different and not available yet.
 
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Billet Bee

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From what I understand, that decision was software dictated. That is, they have the flash software for the 2020, but the 2019 is different and not available yet.
well that would almost make sense then, but still a slow process at only 2 per wk
 

jafr

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There will be no stockpiling by the dealerships, they have to have the engine number off of the valve cover and the VIN to order the parts. If the dealer does not submit both numbers FCA will not send the parts. They are keeping pretty close tabs on this.
 

weyman cannington

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I got mine scheduled locally....they can't even order the parts until my truck has been dropped off at the dealer....they estimate two days for shipping and then installation.....I'll be driving my jeep and riding my motorcycle until it's complete......but I'm thankful to have a solution now....I'm not even driving it until I take it to the dealer....only have 23,000 miles on it currently...
 
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