BLUEDERANGO
Member
- Joined
- Dec 27, 2016
- Posts
- 93
- Reaction score
- 117
- Ram Year
- 2016
- Engine
- 392 Hemi
Well today I was informed that my request for reimbursement for the new drag link was DENIED.
"They" said I provided "Insufficient" documentation.. I in fact did provide a copy of the parts invoice from a RAM dealer and credit card receipt. I have talked to four different people at RAM and they all say the same thing,, "Shouldn't be a problem" but the reimbursement "specialist" without, I should note the ability to speak on the phone, send me an e-mail with the above stated Denial..
Now I really like my RAM trucks as I have more than one, But, with this type of treatment from their customer support staff I may have to change my outlook on my allegiance to the brand. We are talking about a $135.00 claim for a repair that has been butchered beyond belief. Enough has been written and discussed about that, what gets me is their total distain for the individuals that just want what's right, a safe reliable truck...
"They" said I provided "Insufficient" documentation.. I in fact did provide a copy of the parts invoice from a RAM dealer and credit card receipt. I have talked to four different people at RAM and they all say the same thing,, "Shouldn't be a problem" but the reimbursement "specialist" without, I should note the ability to speak on the phone, send me an e-mail with the above stated Denial..
Now I really like my RAM trucks as I have more than one, But, with this type of treatment from their customer support staff I may have to change my outlook on my allegiance to the brand. We are talking about a $135.00 claim for a repair that has been butchered beyond belief. Enough has been written and discussed about that, what gets me is their total distain for the individuals that just want what's right, a safe reliable truck...