RAM CARES and DRAG LINK RECALL !

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BLUEDERANGO

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Well today I was informed that my request for reimbursement for the new drag link was DENIED.
"They" said I provided "Insufficient" documentation.. I in fact did provide a copy of the parts invoice from a RAM dealer and credit card receipt. I have talked to four different people at RAM and they all say the same thing,, "Shouldn't be a problem" but the reimbursement "specialist" without, I should note the ability to speak on the phone, send me an e-mail with the above stated Denial..
Now I really like my RAM trucks as I have more than one, But, with this type of treatment from their customer support staff I may have to change my outlook on my allegiance to the brand. We are talking about a $135.00 claim for a repair that has been butchered beyond belief. Enough has been written and discussed about that, what gets me is their total distain for the individuals that just want what's right, a safe reliable truck...
 

chrisbh17

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Well today I was informed that my request for reimbursement for the new drag link was DENIED.
"They" said I provided "Insufficient" documentation.. I in fact did provide a copy of the parts invoice from a RAM dealer and credit card receipt. I have talked to four different people at RAM and they all say the same thing,, "Shouldn't be a problem" but the reimbursement "specialist" without, I should note the ability to speak on the phone, send me an e-mail with the above stated Denial..
Now I really like my RAM trucks as I have more than one, But, with this type of treatment from their customer support staff I may have to change my outlook on my allegiance to the brand. We are talking about a $135.00 claim for a repair that has been butchered beyond belief. Enough has been written and discussed about that, what gets me is their total distain for the individuals that just want what's right, a safe reliable truck...

I would ask them to provide you a printed list of what is considered "sufficient documentation".

Then just make sure you have everything on the list (Im guessing you do, this is mostly to get them to put in writing what they are expecting)

Typical FCA, it seems.....dont actually tell you the rules to the game, just say you broke them and deny deny deny.
 

mkcummins66

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It took them over a month for them to do the recall on my truck before I bought it they were waiting on parts they said... it went from they should be here in july then a few weeks later they said now its December.. then I called the owner and had a conversation with him then 20 mins later he called back saying they can weld the nuts and the truck will be ready tomorrow. That's after I waited over a month of them ******* me around I was pissed.
 

POINTMAN380

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My experience was completely opposite. I never had the weld done on my truck, I bought the synergy drag link from 4wheelparts, I filled out the online reimbursement request and told them that I was installing "myself", I took two photos with my phone and attached them to the online form (one of my credit card statement showing the purchase and one of the receipt that came with the drag link from 4wheelparts). I had a check within 10 days.

It's crazy how inconsistent FCA is being. No acceptable at all
 

RoadRamblerNJ

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My experience was completely opposite. I never had the weld done on my truck, I bought the synergy drag link from 4wheelparts, I filled out the online reimbursement request and told them that I was installing "myself", I took two photos with my phone and attached them to the online form (one of my credit card statement showing the purchase and one of the receipt that came with the drag link from 4wheelparts). I had a check within 10 days.

It's crazy how inconsistent FCA is being. No acceptable at all
Since I haven't allowed them to weld mine yet, I think you just convinced me to do what you did. If I do, and get denied, trust me when I tell you it will come back on them 100 fold!. I have an 8' bed. The perfect size for an "A-Frame" sign explaining what they did. I can't work b/c of injury so I have all day to ride around Knoxville and explain how FCA denied a proper repair on a potentially deadly problem.

RAM CARES, are you guys listening?
 

bm02tj

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If the part was on back order and it was welded to make it safe till the part was available they should be happy not out to **** you off
 

GsRAM

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Wow, more examples of what appears to be bad faith, inconsistent reimbursement claim handling of this drag link debacle. Blue, I'm so sorry to hear FCA denied your claim. I'd absolutely ask what additional documentation they need to process your claim.

I'm glad pointman added his input, because I've refused to allow mine to be welded and I'm glad I did. From what I can see, a receipt showing the purchase of the part, credit card statement showing you incurred the cost of the part, and a before and after photo should be all the documentation they need to process the claim.

As had been asked already in this thread, Ram Cares, please post and let us know what the procedure is for getting reimbursed so we can properly fix our steering system and put this all behind us and avoid further frustration about this matter. Thank you!
 
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chrisbh17

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Wow, more examples of what appears to be bad faith, inconsistent reimbursement claim handling of this drag link debacle. Blue, I'm so sorry to hear FCA denied your claim. I'd absolutely ask what additional documentation they need to process your claim.

I'm glad pointman added his input, because I've refused to allow mine to be welded and I'm glad I did. From what I can see, a receipt showing the purchase of the part, credit card statement showing you incurred the cost of the part, and a before and after photo should be all the documentation they need to process the claim.

As had been asked already in this thread, Ram Cares, please post and let us know what the procedure is for getting reimbursed so we can properly fix our steering system and put this all behind us and avoid further frustration about this matter. Thank you!

I think if you read about a lot of the common "major" issues (lifter/cam wiping out, exhaust manifold bolts breaking, etc) you'll notice a pattern of RAM Cares "staying out of it".
 

POINTMAN380

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Since I haven't allowed them to weld mine yet, I think you just convinced me to do what you did. If I do, and get denied, trust me when I tell you it will come back on them 100 fold!. I have an 8' bed. The perfect size for an "A-Frame" sign explaining what they did. I can't work b/c of injury so I have all day to ride around Knoxville and explain how FCA denied a proper repair on a potentially deadly problem.

RAM CARES, are you guys listening?
Well I wish you the best of luck. I hate to be the inspiration that cause you to lose money though. At the time I bought my synergy part I was not aware that Mopar makes a drag link that practically identical and is only about 130.00 compared to the synergy at around 350.00 Had I known that I would have went with Mopar and not risked as much money. Just an FYI

I really wish that Ram Care would issue a statement as to why some get reimbursed and others don't. I'm convinced that there is a valid reason why and that there are slight differences from case to case that are impacting the process. If there is not, and they are just reimbursing based on how they feel that day, then FCA is really starting down the barrel of a loaded lawsuit that will make them wish they had just written the 300.00 checks
 

GsRAM

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Well I wish you the best of luck. I hate to be the inspiration that cause you to lose money though. At the time I bought my synergy part I was not aware that Mopar makes a drag link that practically identical and is only about 130.00 compared to the synergy at around 350.00 Had I known that I would have went with Mopar and not risked as much money. Just an FYI

I really wish that Ram Care would issue a statement as to why some get reimbursed and others don't. I'm convinced that there is a valid reason why and that there are slight differences from case to case that are impacting the process. If there is not, and they are just reimbursing based on how they feel that day, then FCA is really starting down the barrel of a loaded lawsuit that will make them wish they had just written the 300.00 checks

Yes, this exactly. Clearly some are being reimbursed, yet when I asked if that was an option for me I was told, no through my dealer, I believe that came from their assigned FCA rep.

If asked, FCA should be willing to reimburse those that are willing to have the work done or through the dealer.

We're talking about a 130.00 part and what an hour or two of shop labor to install and do a wheel alignment.

I don't think that is unreasonable at all.

This is FCAs deal to make right. I understand it will be costly for them (approx. 170,000 trucks I believe are affected by this recall ? x 300.00 per repair (approx total parts and labor?)= 51,000,000)

But again they chose their parts vendor not us.
 
OP
OP
BLUEDERANGO

BLUEDERANGO

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Well as I stated originally all they asked for was a copy of the parts invoice and a credit card receipt which of course I forwarded to them. But apparently you have the RAM CARE "Specialists" and you have the "Reimbursement Specialists" and it appears they do not communicate well. When I was first denied I called and spoke with a woman that said she was going to reopen the case as it didn't sound right to her,, but alas, same result..
The really crazy part of this diabolical "recall" is that they want to butcher our trucks when a $50.00 (Their cost) part would fix the problem and make everyone happy.. Jerking customers off is not the way to maintain product and brand loyalty. It's quite obvious that RAM CARES doesn't really care at all...
 

MegaRam18

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I filed for the reimbursement a couple days ago. I never had the weld done. I bought the updated Mopar drag link and had a local shop install it and do an alignment. The alignment was off from the factory. My truck is a 2018 3500 with 15k miles.
My request was approximately $400. Just waiting to see what happens now.

Sent from my old rotary phone using Tapatalk [emoji3513]
 

RamCares

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Well today I was informed that my request for reimbursement for the new drag link was DENIED.
"They" said I provided "Insufficient" documentation.. I in fact did provide a copy of the parts invoice from a RAM dealer and credit card receipt. I have talked to four different people at RAM and they all say the same thing,, "Shouldn't be a problem" but the reimbursement "specialist" without, I should note the ability to speak on the phone, send me an e-mail with the above stated Denial..
Now I really like my RAM trucks as I have more than one, But, with this type of treatment from their customer support staff I may have to change my outlook on my allegiance to the brand. We are talking about a $135.00 claim for a repair that has been butchered beyond belief. Enough has been written and discussed about that, what gets me is their total distain for the individuals that just want what's right, a safe reliable truck...

Your frustration with this situation is understood, BLUEDERANGO. However, at this time, we do stand behind the resolution that was provided by your case agent. If you have any questions regarding this, we do recommend reaching back out to them.

Kate
RamCares
 

Jimmy07

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Your frustration with this situation is understood, BLUEDERANGO. However, at this time, we do stand behind the resolution that was provided by your case agent. If you have any questions regarding this, we do recommend reaching back out to them.

Kate
RamCares
@RamCares, I think the main question everyone has is- why, EXACTLY, are some customers submitting for reimbursement, and getting it, and others are following the exact same steps as those that got reimbursed, and getting denied? Are there multiple “reimbursement specialists” that don’t communicate with each other? Is there a specific policy that some are following, and others are not? Etc...
 

Rick Ram-jet

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Your frustration with this situation is understood, BLUEDERANGO. However, at this time, we do stand behind the resolution that was provided by your case agent. If you have any questions regarding this, we do recommend reaching back out to them.

Kate
RamCares

Sounds like a "class action" law suite is in order, since Ram won`t replace the older "un-safe" part with the newer and properly designed part! Ram clearly knows there is an issue with the older version, hence the redesigned part on newer trucks!
Welding the nut/s IS NOT a proper solution, sad that these days law suites are required to pressure the Manufactures to do the right thing and fix the issue properly!
 

Team Horner

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Your frustration with this situation is understood, BLUEDERANGO. However, at this time, we do stand behind the resolution that was provided by your case agent. If you have any questions regarding this, we do recommend reaching back out to them.

Kate
RamCares

That's a hilarious response. I actually tried to contact FCA after I received my denial and was told my case was closed.

Nothing like a good old game of hide the weenie to ensure customer satisfaction.
 

chrisbh17

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That's a hilarious response. I actually tried to contact FCA after I received my denial and was told my case was closed.

Nothing like a good old game of hide the weenie to ensure customer satisfaction.

Yep, its a catch 22.....the "case agent" will "stand by" what the dealer says. RAM Cares will "stand by" what the "case agent" says.

And of course, the customer loses.
 

AVictah

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I just had my truck in earlier this week for some warranty work. When I picked it up, the initial repair I took it in for was all listed on the first page and on the second page was a writeup about how they welded the jam nuts and painted the welds as per a safety recall. When I asked the service writer about he told me that this was a temp fix and FCA is supposed to be having new replacements made to replace the old recalled set up. Now what ****** me off is that they did the welds without getting my authorization. I have all the paperwork they gave me including the initial write up and nothing shows me authorizing them to do the additional work and a freaking weld and not actually fixing/replacing the bad parts!!
 
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