Ram rip off

[Trailbuck]

Don’t know if anyone else having this problem. I ordered a 2023 Laramie 1500 crew cab. Added a level 2 option in order to get the heated rear seats as I transport elderly family. Dealer told me it’s included in level 2 . Also every online build and info for this package includes the rear heated seats. Truck finally came with no heated seats in the package. Dealer offer to install I declined and reordered. Now second truck same thing. Dealer now say’s not included in level 2 anymore. So basically I’m paying for level 2 upgrade with no rear heated seats, no credit or knowledge that this has changed. Dealer says factory made decision. Still says online on all Ram builds it’s available. What gives??

 

[retired]

It happens. I think every manufacturer has had to delete options due to chip shortages.

 

[Ramsteen23]

Don’t know if anyone else having this problem. I ordered a 2023 Laramie 1500 crew cab. Added a level 2 option in order to get the heated rear seats as I transport elderly family. Dealer told me it’s included in level 2 . Also every online build and info for this package includes the rear heated seats. Truck finally came with no heated seats in the package. Dealer offer to install I declined and reordered. Now second truck same thing. Dealer now say’s not included in level 2 anymore. So basically I’m paying for level 2 upgrade with no rear heated seats, no credit or knowledge that this has changed. Dealer says factory made decision. Still says online on all Ram builds it’s available. What gives??

Very frustrating but sounds like the dealer is at least trying to do the right thing and install it for you.

 

[pacofortacos]

Have you looked at any Limited Longhorn trucks? It's standard on that model, so if you look at one and the rear heated seats aren't installed then you know that they just cannot be gotten at this time.
Price between a standard Limited Longhorn and the Laramie with the added package is pretty close to each other.

 

[Farmer Fran]

If elderly get the straight up Limited
It has
rear heated and ac seat, air suspension for easy entry and auto depoy steps.

 

[Scottly]

Dealer wasn't informed of the change. Website maintenance people probably haven't been informed of the change. You're upset because you didn't get what you thought you were getting, and that's understandable....But since you didn't pay for anything yet, how is this a "ripoff"? Why do people always cry THIEF over miscommunications or mistakes? Don't like it, buy something else...It's your money.

 

[Dinky]

why not just have them add the rear heated seats and be able to sleep at night? seems like a very easy solution. Covid material shortages change how the world has worked in manufacturing and nothing you can do about it.

 

[Logjammin]

I cringe now when I read that air suspension is considered a "plus". Air suspension is great...till it isn't! Just my 2 cents...

 

[nlambert182]

why not just have them add the rear heated seats and be able to sleep at night? seems like a very easy solution. Covid material shortages change how the world has worked in manufacturing and nothing you can do about it.

This. Heated seats are a simple install. I wouldn't lose sleep over it. If the truck that came in has everything else BUT rear heated seats, they can add them and have you on your way much sooner than reordering a truck only to find out that it may not have heated seats and having to rinse and repeat. It cost me $100 to add heated seats to my truck and only took me about 6 hrs (working slowly). I would imagine that the dealer could install the factory option in close to the same timeframe. The harness should (I think) already be there (or at least most of it).

 

[JJEH]

Do you have an obligation to purchase it? If not, then simply order the one you like with the factory options you like. If you do, then have them install the heated rear seats and be done with it. Perhaps, since it's not your fault, they can install them free of charge to you? Doesn't hurt to ask.