Rear Window Defroster - covered by Lifetime Maxxcare?

[2003F350]

Headed out this morning, remote started the truck and didn't bother scraping the back window because rear defroster does an amazing job.

Until this morning, when it didn't do a darn thing. Which is very unusual.

Stopped for gas and decided to give it a quick once over, and found the driver's side connection, where the wire is soldered to the window, had popped free - the solder broke. Not a surprise, truck is 5 years old and the rear window defroster is used a LOT every winter.

I've had limited luck re-soldering these in the past, but is this something that is even covered by the Lifetime Maxxcare warranty? If it's not, how hard is it to fix it right? If this isn't the right place to ask, feel free to point me to the right place.

 

[chopperman1]

MaxCare will cover it. Only exclusions are:

• Maintenance services and items used in such services
• Wear items (such as tires, manual clutch assembly, brake pads, shoes, rotors, drums, belts and wipers)
• Snow plows, winches and trailer hitches
• Body and paint items, including soft trim
• Remote transmitters & headphones
• Glass and plastic lenses

 

[2003F350]

MaxCare will cover it. Only exclusions are:

• Maintenance services and items used in such services
• Wear items (such as tires, manual clutch assembly, brake pads, shoes, rotors, drums, belts and wipers)
• Snow plows, winches and trailer hitches
• Body and paint items, including soft trim
• Remote transmitters & headphones
• Glass and plastic lenses

Thanks man.

Now to just get them to get to it quick. And give me a loaner while they do it because I've got stuff to do and don't have an extra vehicle laying around.

 

[chopperman1]

Thanks man.

Now to just get them to get to it quick. And give me a loaner while they do it because I've got stuff to do and don't have an extra vehicle laying around.

MaxCare covers 1st day rental, just make sure to reserve one when you schedule appointment.

 

[turkeybird56]

Thanks man.

Now to just get them to get to it quick. And give me a loaner while they do it because I've got stuff to do and don't have an extra vehicle laying around.

Good Luck on a fast turn around and a loaner. Last time I had my truck to dealer, they said 2 months out on a loaner. Since my vehicle only had to stay overnight, they gave me a ride home (45) miles one way and picked me up next day. SO guess not complain too much.

 

[turkeybird56]

MaxCare covers 1st day rental, just make sure to reserve one when you schedule appointment.

^^ DITTO ^^

 

[2003F350]

MaxCare covers 1st day rental, just make sure to reserve one when you schedule appointment.

My local dealer USUALLY has free loaners, and I have a good working relationship with them so I usually get a decent vehicle.

That said, with how stupid the vehicle market is right now, it may not work out the same. They did just get a used like 2020 Longhorn traded in...

 

[mikeru]

MaxCare will cover it. Only exclusions are:

• Maintenance services and items used in such services
• Wear items (such as tires, manual clutch assembly, brake pads, shoes, rotors, drums, belts and wipers)
• Snow plows, winches and trailer hitches
• Body and paint items, including soft trim
• Remote transmitters & headphones
• Glass and plastic lenses

I don't mean to drop a wrench into your plans, but if I'm not mistaken, the dealership's fix for this is normally to replace the rear window. And in that case, glass is not covered under the extended warranty. I hope for your sake that I'm mistaken, but be ready for them to try and deny this claim for that reason.

 

[mtofell]

I don't mean to drop a wrench into your plans, but if I'm not mistaken, the dealership's fix for this is normally to replace the rear window. And in that case, glass is not covered under the extended warranty. I hope for your sake that I'm mistaken, but be ready for them to try and deny this claim for that reason.

Irrelevant that glass isn't covered if replacing the glass is necessary for a covered repair. Rear defroster should absolutely be covered.

The whole rental thing and Maxcare is spotty. I usually don't fight it as I have alternate vehicles. I get the feeling the dealership is on the hook to provide it and they act as though they are giving you a kidney.

 

[mikeru]

Irrelevant that glass isn't covered if replacing the glass is necessary for a covered repair. Rear defroster should absolutely be covered.

The whole rental thing and Maxcare is spotty. I usually don't fight it as I have alternate vehicles. I get the feeling the dealership is on the hook to provide it and they act as though they are giving you a kidney.

It is very relevant for 5th gen 1500 owners who have had their claims denied for cracked rear window frames for this reason. It's not the actual glass that is damaged, but that doesn't seem to matter. I'm not saying it's not worth asking. The answer is always no if you don't ask. I'm just saying not to be too disappointed if it's denied.