Recalls

[Seanbeck1]

Cruise control worked fine.
Went in for recall and then it didn't work. Went back and they tried to sell me a switch for $200.
Got mad and said no. Just a little bit suspicious that part supposedly failed after computer reprogram.
I told them to put it back together and that I wasn't buying anything.
When they brought it out, they said they did another unrelated update.
Low and behold, cruise works fine.
A little upsell scheme to help finance recall, perhaps???

Ya sounds like I had the exact same issue. Cruise control stopped working altogether after the recall notice. Only difference is that they didn’t try and charge me for the new switch.

 

[slacadjuster]

Nope I throw the recalls right in the trash just like these dealers seem to be.
If I made a app a month early took my truck in and they could not complete everything I would be super pissed off for sure, I just think its crazy to haft to make a app like that for such simple fixes and they should not even be taking appointments untill they have the parts in stock.

Yes, you know, I'm thinking of doing the same thing. Just throwing the recalls out.
My 2015 Hemi has 3 recalls, yet the 3 things that have been recalled on my truck are working, (and have been since I bought it)flawlessly.

 

[Marlin Mike]

Parts for recalls are always in short supply. Can't blame the dealers for this.

********!!!!

 

[huntergreen]

********!!!!

Nice post newbie

 

[Bigge2511]

The tailgate recall is what I’m waiting for. I wonder if they will replace all the dent in my tailgate since every time I had the trailer on and the tail fell it dented it or chipped the paint

 

[Sportznut]

I wonder if the dealers get paid more if you come in twice for recall work rather than do both things at the same time?

Sent from my SM-N920V using Tapatalk

 

[Tach_tech]

I wonder if the dealers get paid more if you come in twice for recall work rather than do both things at the same time?

Sent from my SM-N920V using Tapatalk

Dealers definitely don’t get paid per visit. Good portion of recalls pay **** for the techs and dealer.

 

[Tach_tech]

The tailgate recall is what I’m waiting for. I wonder if they will replace all the dent in my tailgate since every time I had the trailer on and the tail fell it dented it or chipped the paint

Parts are available for the U74 recall now.

 

[Cummins Dog]

I just had the Transmission Solenoid Pack (U29) recall done. I made an appointment 2 weeks out. I took it in and the service advisor said it'd be the end of the day. She calls me near the end of the day and says, "sorry we didn't have the part, we'll have to keep it overnight." So I'm mildly PO'ed but what'r you going to do? She offered a free rental but I don't need it and it's more of a hassle then it's worth. Next late afternoon she calls again and says, "The part was late getting here, we just got it, so we'll have to keep it another day." Well, I'm a little more ticked now but she offers a free detail. Sometime in the middle of the 3rd day she calls and says, "hey, they've got it apart and you actually don't yet need to change your (forgot the name of it, but some type of tranny filter) but it will need it soon and since it's apart we won't charge you labor if you want to do it now, $86 for the filter." So I figure why not, go ahead. Near the end of the day I call, "Sorry, not ready yet, we'll have it tomorrow for sure." A little more PO'ed now. 4th day, early afternoon I get a call that it's ready. When I get there I go to pay for the filter and the service advisor says, "Because it took us so long I'm not charging you for the filter either." Ok, that lowers the PO level a little since I've saved $86. Anyway, I thought it kind of strange that they'd schedule recall repairs when they don't have the parts sitting right there.

 

[RammerHarder]

I just had the Transmission Solenoid Pack (U29) recall done. I made an appointment 2 weeks out. I took it in and the service advisor said it'd be the end of the day. She calls me near the end of the day and says, "sorry we didn't have the part, we'll have to keep it overnight." So I'm mildly PO'ed but what'r you going to do? She offered a free rental but I don't need it and it's more of a hassle then it's worth. Next late afternoon she calls again and says, "The part was late getting here, we just got it, so we'll have to keep it another day." Well, I'm a little more ticked now but she offers a free detail. Sometime in the middle of the 3rd day she calls and says, "hey, they've got it apart and you actually don't yet need to change your (forgot the name of it, but some type of tranny filter) but it will need it soon and since it's apart we won't charge you labor if you want to do it now, $86 for the filter." So I figure why not, go ahead. Near the end of the day I call, "Sorry, not ready yet, we'll have it tomorrow for sure." A little more PO'ed now. 4th day, early afternoon I get a call that it's ready. When I get there I go to pay for the filter and the service advisor says, "Because it took us so long I'm not charging you for the filter either." Ok, that lowers the PO level a little since I've saved $86. Anyway, I thought it kind of strange that they'd schedule recall repairs when they don't have the parts sitting right there.

And yet, FCA wonders why they`re losing business. There are no rules or regulations at the dealer level, so we`re caught in the middle of all this ********. Nobody is held accountable anymore. An appointment should NEVER be made unless the parts are there for that particular job, that day. Its the little things that matter, and they add up. This kind of business model is failing everywhere... its not just RAM, its all across almost every (american made?) brand these days. There is NO REASON, that a recalled vehicle should have to wait for parts, AFTER its looked at. Those parts should be made available for all vehicles effected, that are going to be repaired the day it arrives of the appointment date.

The proper way to stop all this ******** is, when you call the dealer for the recall appointment, verify with the dealer that the parts are there, first! Ask them to pull the part(s), have them put your name on the package, arrive the day of your appointment, recall parts are there and waiting for you... not you waiting for them. Trust, but verify!

 

[RaftingDave]

I called my dealership on the three recalls - they said they could schedule me for U61 (Cruise control) and U05 (autopark), in late October, but that they didn't have parts for U74 (tailgate). Maybe they would have them by late October.

My dashboard says that the parts are available (?) for U74 though, and in any case, my truck will be in the collision shop for most of October to fix hail damage from June. As we're heading off for a week of camping next weekend, I have to dig out my old cargo net in case my tailgate decides to go down...on the highway....at 65mph....

 

[Tach_tech]

I just had the Transmission Solenoid Pack (U29) recall done. I made an appointment 2 weeks out. I took it in and the service advisor said it'd be the end of the day. She calls me near the end of the day and says, "sorry we didn't have the part, we'll have to keep it overnight." So I'm mildly PO'ed but what'r you going to do? She offered a free rental but I don't need it and it's more of a hassle then it's worth. Next late afternoon she calls again and says, "The part was late getting here, we just got it, so we'll have to keep it another day." Well, I'm a little more ticked now but she offers a free detail. Sometime in the middle of the 3rd day she calls and says, "hey, they've got it apart and you actually don't yet need to change your (forgot the name of it, but some type of tranny filter) but it will need it soon and since it's apart we won't charge you labor if you want to do it now, $86 for the filter." So I figure why not, go ahead. Near the end of the day I call, "Sorry, not ready yet, we'll have it tomorrow for sure." A little more PO'ed now. 4th day, early afternoon I get a call that it's ready. When I get there I go to pay for the filter and the service advisor says, "Because it took us so long I'm not charging you for the filter either." Ok, that lowers the PO level a little since I've saved $86. Anyway, I thought it kind of strange that they'd schedule recall repairs when they don't have the parts sitting right there.

That sounds like a failure of whoever made you’re appointment. Some recalls require an inspection before parts are ordered and many times FCA won’t let you order and stockpile parts unless there is a work order and name attached to it.

In your case though it’s a straight up part replacement and takes less than 2hrs to do at the most. Likely whoever made your appointment didn’t bother to check for parts or anything, just made the appointment and left someone else to deal with it.

At least you got a free transmission service out of it though, just took 4 days.

 

[69GWC]

I called my dealership on the three recalls - they said they could schedule me for U61 (Cruise control) and U05 (autopark), in late October, but that they didn't have parts for U74 (tailgate). Maybe they would have them by late October.

My dashboard says that the parts are available (?) for U74 though, and in any case, my truck will be in the collision shop for most of October to fix hail damage from June. As we're heading off for a week of camping next weekend, I have to dig out my old cargo net in case my tailgate decides to go down...on the highway....at 65mph....

I have my tailgate lock unplugged and it has never fell down, you might just unplug it untill they can get it fixed for you.

 

[ronheater70]

Curious how does Ram work, My 2500 has been in for a couple recalls, no real drama in that department. However some on here vote to ignore recall.. I had a recall on my f150 Ecoboost the second year I had it, and I guess I don't move fast enough because I started getting nasty grams from Ford saying my Warranty could be voided by not following up on the recall.. Wonder if Ram operates the same way.

 

[69GWC]

Guess we will find out, well I will anyway.

 

[RammerHarder]

That sounds like a failure of whoever made you’re appointment. Some recalls require an inspection before parts are ordered and many times FCA won’t let you order and stockpile parts unless there is a work order and name attached to it.

In your case though it’s a straight up part replacement and takes less than 2hrs to do at the most. Likely 1) whoever made your appointment didn’t bother to check for parts or anything, just made the appointment and left someone else to deal with it.

2) At least you got a free transmission service out of it though, just took 4 days.

1) Their ass would have been fired on the spot if i were the general manager of that dealership! Your customer is your bread & butter! You better be bending over backwards for the customer, IF, you expect to KEEP the customer.

2) Sorry newbie, thats not the right attitude for dealers to just shove candy in your face, and expect it to be YOUR flavor... it should have NEVER gotten to THAT level...PERIOD!

There is this "i dont give a **** attitude today", its all just sorry excuses for lame business ethics/practices. Then suddenly people wake up and wonder why america is in the *******.

Dealers wonder why they are hated... simple math adds up... no brainer there, on what happened. Inept morons.

 

[Tach_tech]

1) Their ass would have been fired on the spot if i were the general manager of that dealership! Your customer is your bread & butter! You better be bending over backwards for the customer, IF, you expect to KEEP the customer.

2) Sorry newbie, thats not the right attitude for dealers to just shove candy in your face, and expect it to be YOUR flavor... it should have NEVER gotten to THAT level...PERIOD!

There is this "i dont give a **** attitude today", its all just sorry excuses for lame business ethics/practices. Then suddenly people wake up and wonder why america is in the *******.

Dealers wonder why they are hated... simple math adds up... no brainer there, on what happened. Inept morons.

There ya go again reading way to much into things trying to start ****.


1: I never once said I approved of what his dealer did. In fact I believe it was pretty clear I didn’t. I 100% agree it was crap. The problem starts at the top of a dealer, nobody wants to pay or train people properly to do their job,everyone just passes the buck. It’s easier to just re-hire every year than put effort/money in to retaining employees. I’m willing to bet you’d agree with me on that.

2: Once again, I did not say that’s the right way to handle the situation, never should have got to that point. I was merely trying to look at the one positive outcome of his crappy situation.

Geez man, just chill for a second, you’ll live longer.

 

[RammerHarder]

.

There ya go again reading way to much into things trying to start ****.


1: I never once said I approved of what his dealer did. In fact I believe it was pretty clear I didn’t. I 100% agree it was crap. The problem starts at the top of a dealer, nobody wants to pay or train people properly to do their job,everyone just passes the buck. It’s easier to just re-hire every year than put effort/money in to retaining employees. I’m willing to bet you’d agree with me on that.

2: Once again, I did not say that’s the right way to handle the situation, never should have got to that point. I was merely trying to look at the one positive outcome of his crappy situation.

Geez man, just chill for a second, you’ll live longer.[/QUOTE]

YEP there i go again...
I commented on what you said, i never said it was YOU that actually did anything to the OP`s actual vehicle, so i`m not actually blaming YOU per say. For the most part, i agreed with you, somewhat. I was expressing MY thoughts and how i would of handled that dealership and their employee(s) that always drop the ball.

It just ****`s me to no end how people are treated at these lousy "BIG 3" dealerships...PERIOD.
If you do your customers a GOOD job, and dont inconvenience them with the typical dealer tarded attitude, thats GOOD ON YOU!!!!

The big 3 seem to have BIG BIG problems... it all starts at the mothership... ****** business ethics+****** workers = ****** dealerships.

You can NOT even argue the point that these dealerships just suck... but my blame is on the mothership for not doing somethong about ****** products and ****** employees, all the way down to the dealerships.

I know your trying to do the right thing, but one day, you`re going to figure out that your fighting a battle you can`t win. If you wanna fix it, you gotta start at the motherships.

 

[Tach_tech]

You can NOT even argue the point that these dealerships just suck... but my blame is on the mothership for not doing somethong about ****** products and ****** employees, all the way down to the dealerships.

I know your trying to do the right thing, but one day, you`re going to figure out that your fighting a battle you can`t win. If you wanna fix it, you gotta start at the motherships.

I agree with all of that. A good portion of dealerships are sub par at best, good dealers are out there however they’re smeared by the awful ones. It’s a decline in customer service in general, it’s not just dealerships it’s everywhere you go. Nobody cares and just wants to get paid for doing nothing.

Oh trust me I already know it’s a losing battle. I’ve seen the decline since I started in this industry and I don’t see it getting any better.

 

[Black W900]

I went and got the tailgate recall done today, I declined the cruise control and the auto park ones.
In and out in 30 minutes and I can hear the difference in the tailgate lock, it doesn't hit as hard as it did before the fix.