State Farm use to be "customer first"... a few decades back. But they walked away from that long ago. We dropped them before they could drop us years ago when a guy backed in to my wife driving our Chevy Tahoe (had trailer ball in the receiver so it did nothing to our vehicle). They guy had the audacity to tell his insurance company that my wife backed into him (a police officer did a report that clearly showed dude was at fault). But State Farm had to "investigate"... of course, they found that my wife wasn't at fault- but they still counted it as a "claim"!
Then - a year later, a large deer ran smack into the front passenger-side fender of her car... doing a little over $2k in damage. WE go ta letter right after they paid that that they intended to non-renew us for 2 claims in a year! So we just preempted that by changing companies. (We both had clean driving records, FYI).
I hate State Farm.