Steering wheel clicking. 2019 2500

[RBinNC]

Well dang, here I was thinking everyone was sharing the same issue and now I'm back to being the lone ranger!

 

[RandomRam]

Well dang, here I was thinking everyone was sharing the same issue and now I'm back to being the lone ranger!

At least you know it’s probably an anomaly and your dealer failed to diagnose it correctly.

 

[RBinNC]

We'll see what happens. I can't get my case manager to return any calls from last week or this week, and every other case manager I talk to passes the buck. "that's not my case I can't answer that but I'll leave a message for you". Really? Okay.

Dealership is setting me up with a rental car because they don't know how long this will take. I hope it's a truck because I need it for working.

 

[RBinNC]

Had my option of a mini van or wrangler. Chose the wrangler hoping for a tow hitch but none. Really hope this won't be long.

 

[RBinNC]

So, fwiw, the engineer on the case believes it's a clock spring. Problem is, they can't get one until September...

 

[CG2742]

So, fwiw, the engineer on the case believes it's a clock spring. Problem is, they can't get one until September...

See if ram cares on here can get one sooner for you.

 

[RandomRam]

So, fwiw, the engineer on the case believes it's a clock spring. Problem is, they can't get one until September...

That sucks! Unfortunately I think spare parts are going to be in short supply in the short term as factories get back online after the covid panic.

 

[rush2112]

To clarify, mine was 1 click felt thru the steering wheel and heard faintly from the front when low speed turning either way. Wasn't this way when I purchased new. Seemed to start around 7500 miles, now have 11,000. They say the culprit is the Drag Link. Replacing today.

 

[rush2112]

Drag link had excessive wear. Not sure how this happened. Never been off road or put truck in any situation that would cause this. Tech was very surprised as well.

Sent from my LM-G900 using Tapatalk

 

[Truckin19]

My 19 RAM 2500 also has this "Click" issue. Does anyone have any recommended dealerships in the North Carolina State that actually don't just brush you off and will hopefully look into this for me?

 

[RBinNC]

My 19 RAM 2500 also has this "Click" issue. Does anyone have any recommended dealerships in the North Carolina State that actually don't just brush you off and will hopefully look into this for me?

I'm in Charlotte NC. The dealership in Pineville has done very good for me. They're the best part of this whole purchase. They still can't get the part though....(clock spring)

I'd recommend starting a star case with Chrysler for this.

If you do end up going to pineville for service ask for Stan. He's been helping me through this.

 

[Truckin19]

RB,
Thanks for the heads up! I will def. give it some thought!
Truckin

 

[RBinNC]

Got a notification that the part should be in later next week.

 

[Truckin19]

Yeah, the dealer called me and said mine was in as well so I go this Sat. to have them install it. Hopefully this will correct the issue and it doesn't present itself again......
T

 

[RamCares]

Got a notification that the part should be in later next week.

Yeah, the dealer called me and said mine was in as well so I go this Sat. to have them install it. Hopefully this will correct the issue and it doesn't present itself again......
T

Please be sure to keep us posted once you have a chance to have this installed! I am more than happy to take the next steps for further support if you are still experiencing trouble.

Mark
RamCares

 

[Houston762]

Its called a clock spring and it's inside the steering wheel behind horn and air bag. Had my replaced on 2019 classic and it still made the clicking with the new one. Sold that truck and got a 2500.

 

[RBinNC]

Still never heard from the dealership about the part.

 

[Truckin19]

Had mine replaced by the dealer about a month ago. At first the clicking wasn't present so I thought it was a successful repair. However, in the last week or so the "Clicking" noise has returned and is starting to get worse. Have another appointment with the dealer to see what the next step is.....

 

[IRSmart]

So an update on my clicking. I took it to my local Ram dealership and had them look at it. I watched my dash cam after I got it back to see what he did. He took the dash trim off and took a stethoscope to different parts of the steering components while turning the wheel back and forth. Narrowed it down to the steering column itself. Ordered a new column and replaced it, and now I have no more clicking. It’s been about a month and a half of clicking free for me.

 

[RBinNC]

So an update on my clicking. I took it to my local Ram dealership and had them look at it. I watched my dash cam after I got it back to see what he did. He took the dash trim off and took a stethoscope to different parts of the steering components while turning the wheel back and forth. Narrowed it down to the steering column itself. Ordered a new column and replaced it, and now I have no more clicking. It’s been about a month and a half of clicking free for me.

My dealer did the same. It came back after a couple weeks and then it turned into months for a new clock spring. Sold the truck before it ever came in.