Tailgate Passive Entry Problem with my 2020 Laramie

[MikeyGarcia]

The passive entry for my tailgate stopped working after having some work minor dent work done to my tailgate. The local Dodge dealer ran a diagnostic on the truck after the work was completed to ensure everything was working properly, however, they passive entry on the tailgate is no longer functioning. Has anyone experienced this problem, and if so, how were you able to fix it. I called the dealer and no one seem to know why it is no longer working.

 

[GTyankee]

So the lock does not unlock or lock mechanically

But it works with the remote ?

 

[mikeru]

The passive entry for my tailgate stopped working after having some work minor dent work done to my tailgate. The local Dodge dealer ran a diagnostic on the truck after the work was completed to ensure everything was working properly, however, they passive entry on the tailgate is no longer functioning. Has anyone experienced this problem, and if so, how were you able to fix it. I called the dealer and no one seem to know why it is no longer working.

Are they just blowing you off about this problem? They are required to fix it if your truck is still under warranty. Their job is to troubleshoot this issue and then fix it. Maybe @RamCares can help if they aren't fulfilling their responsibility.

 

[MikeyGarcia]

So the lock does not unlock or lock mechanically

But it works with the remote ?

The lock will unlock by pressing the key fob, but it no longer works with the key fob in pocket when I put my hand on the tailgate handle.

 

[MikeyGarcia]

Are they just blowing you off about this problem? They are required to fix it if your truck is still under warranty. Their job is to troubleshoot this issue and then fix it. Maybe @RamCares can help if they aren't fulfilling their responsibility.

No, I would not say they are blowing me off. I was just hoping to find a way to fix it myself without having to take it in. I thought someone in this group may have run across this problem and would be able to help me out.

 

[mikeru]

No, I would not say they are blowing me off. I was just hoping to find a way to fix it myself without having to take it in. I thought someone in this group may have run across this problem and would be able to help me out.

Thanks for clarifying. Your original post made me think the worst LOL.

It's not something I've seen. And I don't remember reading any threads about this particular problem. About all you can do is remove the access panel and make sure everything's connected that should be. But I can't imagine the dealer service dept. won't be able to figure this out.