U-Connect 3

[pgartner]

I will be shocked if you get any response to this, and if you do it will be "unfortunately I'm not technically trained for such issues, I will be glad to help you make an appointment or elevate this" (which may or may not really do anything?) standard response.

I'm with you, don't see much help for most people from ramcares, which is a real ironic name. It's a nice idea ram, but not if you half (that's being generous) ass it. I'm thinking they should be called "Ram tries....kinda"

Thing is, when you see how fast Ram Cares responds to anything on here, you know they are keeping track of this site. I'm thinking it should be called "Ram doesn't care, we have your money."

 

[pgartner]

The uconnect 3 is garbage. I wanted to actually give the dealership money to upgrade mine and they told me the same deal regarding warranty and not being able to upgrade the 3

I had a similar problems with a Nissan and their Nissan Connect system. Eventually they switched it out for a better model radio. It was just a matter of switching a module in the engine compartment. The BS they hand out about extensive wiring need ing to be done is a crock, they just don't went to do it and stand behind their product. They know they are selling a piece of garbage radio and simply don't care. The shame of it is this, they don't realize they are killing future sales of not only Ram, but their other lines too.

 

[pgartner]

You simply can't make up pathetic customer service like Ram has.

Today, I spoke with an operations manager at Ram about the lack of return calls and follow up. While we spoke, she said she would supply an address to mail a complaint to. She promised to email the address by the end of the day. Well, we are at the end of the day and no email. When your operations managers can't be bothered following up, why would anyone else in customer service care either?

I sent them a 3 minute plus video of the radio not working and told her the actual time was 19 minutes of the same video. Her response was she can only believe it for the three minutes because I didn't video the entire 19 minutes. Somehow, 3 minutes must fall under acceptable to Her and Ram.

 

[HockeyPops]

I had a similar problems with a Nissan and their Nissan Connect system. Eventually they switched it out for a better model radio. It was just a matter of switching a module in the engine compartment. The BS they hand out about extensive wiring need ing to be done is a crock, they just don't went to do it and stand behind their product. They know they are selling a piece of garbage radio and simply don't care. The shame of it is this, they don't realize they are killing future sales of not only Ram, but their other lines too.

I’m voting for you

 

[RamCares]

This is Ram's thinking. They know the radio doesn't work properly and the last update for iPhone compatibility was for software version 12.1.2. They can't tell me when this update came out and they can't tell me when the next update will be out, which is for 12.1.3 Currently, Apple is running at at least 12.4, so you can see how far behind Ram is in staying current. From a warranty standpoint, this is Ram's take:

1 - Ram changes out radio for a different model but that would void the warranty (couldn't explain why them doing the work voids their warranty, but that is what they are claiming).

2 - put in after market radio that works but that voids the warranty on vehicle.

3 - keep a radio that doesn't work correctly, with Ram doing nothing but waiting on an update that may or may not ever come out and may or may not do anything, but keeps the warranty in place. Of course, this option does nothing for the consumer since the radio is still garbage and not working correctly but does let Ram off the hook for their bad equipment.

So Alex, care to explain where I am wrong on this and how this is helpful in any way to your consumers?

Hi pgartner,
I have received your private message and would be happy to look into this further for you.
Alex
Ram Social Care Specialist

 

[NoveskeFan]

Does Apple or Android work with radio manufacturers on software updates or do they pretty much have to figure it out after the newest updates drop?

 

[pgartner]

Can't

Does Apple or Android work with radio manufacturers on software updates or do they pretty much have to figure it out after the newest updates drop?

Can;'t get a clear answer to that. Although, I spoke with an engineer at Apple who put it this way. Why would the car radio constantly need updates to work correctly when no other Bluetooth speakers or components ever need them to work correctly?

 

[NoveskeFan]

Can't

Can;'t get a clear answer to that. Although, I spoke with an engineer at Apple who put it this way. Why would the car radio constantly need updates to work correctly when no other Bluetooth speakers or components ever need them to work correctly?

I can see that for just speakers, but when the radio is controlling the phone and integrated into maps, calling, GPS, music, etc. I just think it's a bit more complicated than when I Bluetooth my phone to headphones.

Also, to be clear, my 8.4 doesn't play music properly after the last Apple update. Controls are lagged and sometimes it freezes. I put all my music on a USB drive and it works fine that way. It's frustrating, and I'm glad everything else works.

 

[pgartner]

I can see that for just speakers, but when the radio is controlling the phone and integrated into maps, calling, GPS, music, etc. I just think it's a bit more complicated than when I Bluetooth my phone to headphones.

Also, to be clear, my 8.4 doesn't play music properly after the last Apple update. Controls are lagged and sometimes it freezes. I put all my music on a USB drive and it works fine that way. It's frustrating, and I'm glad everything else works.

My daughter has NEVER had any problem with her 2 Chevrolets and it doesn't matter whether she updates her phone or not. In fact, anyone from our family can just hop in and use their phone. If Ram's system can't work because they can't get the updates done fast enough, that is a problem with their system since others have it figured out.

 

[Scottys19]

Mine has all these same issues as well. Dropped calls, freezing, won't connect or "device not supported". Sometimes when I get home from work I have to walk away from my truck with it locked, but the stereo is still on. I can't even turn it off! I got the "4th quarter" time frame for the next update as well. It's pretty disappointing for sure.

 

[pgartner]

Here is the latest, this is the email I sent to Ram:

I just called in because my radio is stuck on the volume screen and has been since about 8:45 AM today. Samantha wanted no part of hearing about it, told me a supervisor would call me later, and when I asked for technical advice on how to restart the radio, Samantha hung up. I no longer even have the phone connected to the radio in any way, no Bluetooth or cord so how you will blame the phone for this will be interesting.

 

[Matfam]

Any updates on this?


Sent from my iPad using Tapatalk

 

[300MAG]

Any update, does anyone know the current software version for the 12" scree?

Sent from my GM1917 using Tapatalk

 

[NoveskeFan]

I can see that for just speakers, but when the radio is controlling the phone and integrated into maps, calling, GPS, music, etc. I just think it's a bit more complicated than when I Bluetooth my phone to headphones.

Also, to be clear, my 8.4 doesn't play music properly after the last Apple update. Controls are lagged and sometimes it freezes. I put all my music on a USB drive and it works fine that way. It's frustrating, and I'm glad everything else works.

Not to hijack, but to update my 8.4 issue: everything has been working great since the last iOS update.

 

[DaveSharp]

Now imagine the same clowns designing self driving software...

This is Ram's thinking. They know the radio doesn't work properly and the last update for iPhone compatibility was for software version 12.1.2. They can't tell me when this update came out and they can't tell me when the next update will be out, which is for 12.1.3 Currently, Apple is running at at least 12.4, so you can see how far behind Ram is in staying current. From a warranty standpoint, this is Ram's take:

1 - Ram changes out radio for a different model but that would void the warranty (couldn't explain why them doing the work voids their warranty, but that is what they are claiming).

2 - put in after market radio that works but that voids the warranty on vehicle.

3 - keep a radio that doesn't work correctly, with Ram doing nothing but waiting on an update that may or may not ever come out and may or may not do anything, but keeps the warranty in place. Of course, this option does nothing for the consumer since the radio is still garbage and not working correctly but does let Ram off the hook for their bad equipment.

So Alex, care to explain where I am wrong on this and how this is helpful in any way to your consumers?

Have you tried calling a lawyer, or try small claims court. Might be beneficial to others if someone sued and got a favorable verdict.
After all you've paid and not got what you paid for. There are alternative fixes available to the dealer which have not been implemented
in your favour to fix the problem. In fact, they have not even tried. To put you off with a "coming software update" is not a fix or even
a promise of a fix. It is nothing more than a proposal and may not provide a fix even after being installed. You are entitled to a working
radio in your vehicle, you paid for one, and your expectations in this matter are not being met.