Uconnect Assist App - Any way to disable?

[marcun]

Hello, every time I start my truck the radio launches the Uconnect assist app and wants me to choose a call center for assistance. It has 3 options and every option I choose I get an error message (of course, because I don't have a cellular radio connection). Of course I can simply close the app and the radio operates just fine, but it's kind of annoying that it keeps asking and I have to go through that routine every time. Additionally I've noticed that if I don't close the app, then the radio will stay on, even after I turn the truck off and exit the vehicle. I once came back over an hour later to find my radio still going. After closing the app the radio immediately powered down. Obviously that's going to kill the battery if I forget to close the app at some point.

I have updated/upgraded my truck with the 8.4 RA4 radio and auto climate mods with MP Grimm's harness with the cell delete plug (I don't have the sharkfin antenna). I also upgraded to the smart mirror with the auto dim & bright features. I believe the radio also has the latest firmware (18.45.01).

Any thoughts on how to keep this from coming up?

 

[audiophile]

How long after the install did this start?

 

[marcun]

I don't remember specifically, but I think it was from the beginning. I've only have the truck for 3-4 months. It needed a lot of fixing up, and I did some upgrades along the way. Only really started to drive it for about a month now.

Edit: The original radio (RA2 I think) had a smashed screen, so I needed to replace it anyway. Thus the upgrade.

 

[audiophile]

Could be an issue with either the antenna or the software on the radio itself. Have you reached out to where you purchased the unit from?

 

[marcun]

It was a private purchase off of someone listing on FaceBook.

 

[smittyd174]

Never had that call center issue but did have the issue where the radio would turn off . Had android auto connected, got home turned off truck radio still on which is set for 10 min power down or when you open door . Opened door radio still going , okay I know my radio has a mind of its own but what the heck .
Took my groceries in a radio still on , huh so turn off wifi an Bluetooth on phone turned key to on and then off , opened door and off it went . Tried to get it do it again but works as it should regardless off phone connection status . Anyway it does all kind of wierd things from dropping , changing presets and tonight it changed the background and later on changed it back .