UConnect Software Update Received--What's in it?

[FF1899]

If you dont already have it you dont want it. Run the opposite direction.

 

[Kevinfox]

i guess i should be looking for an updated but not newest then lol

 

[MJockey]

i guess i should be looking for an updated but not newest then lol

I don't think 2017s are effected by the bad update. Only 2018 / 2019 8.4 radios.

You can use this link to see if there is an update for your truck.

https://www.driveuconnect.com/support/software-update.html

 

[wallacemf]

Posting here obviously isn't going to pressure them into fixing this problem. It was supposed to be fixed Q4 2018, and nothing has been done. "Sorry we broke your radio, maybe we will fix it...someday....maybe. In the meantime, go suck it!"

If you have a 2018/2019 impacted by this electronic syphilis like mine is, take to social media. If you don't have a Twitter account, create one, all you need is an email address. FCA/Uconnect posted "turn up the tunes" on Twitter- I replied. We ALL need to reply, to EVERY post that they make so people can see it.Do it now!!

https://twitter.com/Uconnect/with_replies

https://twitter.com/UconnectCares/with_replies

 

[PowrRam]

Posting here obviously isn't going to pressure them into fixing this problem. It was supposed to be fixed Q4 2018, and nothing has been done. "Sorry we broke your radio, maybe we will fix it...someday....maybe. In the meantime, go suck it!"

If you have a 2018/2019 impacted by this electronic syphilis like mine is, take to social media. If you don't have a Twitter account, create one, all you need is an email address. FCA/Uconnect posted "turn up the tunes" on Twitter- I replied. We ALL need to reply, to EVERY post that they make so people can see it.Do it now!!

https://twitter.com/Uconnect/with_replies

https://twitter.com/UconnectCares/with_replies

Tweeted a reply to the Uconnect tweet urging us to "Turn up the Tunes!"

https://twitter.com/Uconnect/status/1098962136825585665?s=19


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[chrisbh17]

I have no dog in the fight, but they **** me off so this was my reply:

"Turn up the tunes" is what all of the 2018+ RAM truck OWNERS are saying. To @UConnect. After a horrid OTA update that makes the audio sound muffled and terrible. And @Uconnect @UconnectCares please dont lie and say a fix is coming like it has been for almost half a year"

 

[wallacemf]

Awesome, keep them coming! We have to be relentless!

 

[wallacemf]

 

[chrisbh17]

View attachment 156481

Did you post that pic to their social media? Make sure to mod it to show off the "4th quarter 2018" and the original date of the document.

 

[wallacemf]

Yeah I am posting it all over their Twitter accounts. I'm bored today and it's raining, so I'm a man on a mission. It's now on FCA, Ram, Uconnect twitter sites.

Now I'm posting it to their Facebook sites.

 

[chrisbh17]

Yeah I am posting it all over their Twitter accounts. I'm bored today and it's raining, so I'm a man on a mission. It's now on FCA, Ram, Uconnect twitter sites.

FYI there are 2 for UConnect - @Uconnect and @UconnectCares

 

[wallacemf]

Yeah I am posting it all over their Twitter accounts. I'm bored today and it's raining, so I'm a man on a mission. It's now on FCA, Ram, Uconnect twitter sites.

Now I'm posting it to their Facebook sites.

Yep, I hit them both, along with Ram, RamCares and FCA corporate site.

 

[musicwatkins]

I just find all of this so strange. I recently had my truck in the shop for an unrelated issue. It was a Chrysler dealership, the tech asked me if their were any other issues that needed taking care of. Offhandedly I said yeah, my crappy sounding stereo caused by the update last September. Now mind you, I had the entire stereo unit replaced after the update at this same shop. This kid had no idea what I was talking about. He knew nothing of the update that affected so many people. I can't believe this isn't a bigger issue.

 

[MO_CPA]

Guys, I think we are at the point where you either have to accept the audio as-is or trade the truck. FCA doesn't give a damn, UConnect/UConnectCares doesn't give a damn. We are the only ones that care and nobody will listen. It's not worth the mental energy anymore.

 

[wallacemf]

I just find all of this so strange. I recently had my truck in the shop for an unrelated issue. It was a Chrysler dealership, the tech asked me if their were any other issues that needed taking care of. Offhandedly I said yeah, my crappy sounding stereo caused by the update last September. Now mind you, I had the entire stereo unit replaced after the update at this same shop. This kid had no idea what I was talking about. He knew nothing of the update that affected so many people. I can't believe this isn't a bigger issue.

That’s the problem, no exposure. Print out and take the star case in there. This is why I’m posting it all over their twitter and Facebook accounts.

 

[wallacemf]

Guys, I think we are at the point where you either have to accept the audio as-is or trade the truck. FCA doesn't give a damn, UConnect/UConnectCares doesn't give a damn. We are the only ones that care and nobody will listen. It's not worth the mental energy anymore.

Well if we pressure them on social media it might make a difference. If we just keep whining about it on this board, nothing will change. Guess we could always swap the head unit out with aftermarket, worst case.

 

[MO_CPA]

Well if we pressure them on social media it might make a difference. If we just keep whining about it on this board, nothing will change. Guess we could always swap the head unit out with aftermarket, worst case.

I've posted on their social media repeatedly. I've DM'd them tons of times. Wrote letters and emails to the BOD, higher ups, executives, etc. Pitched a fit at my dealership. All with no luck. (Each time I referenced the star case # and information).

Good luck to you...many have done what you have so far with no results.

 

[chrisbh17]

Well if we pressure them on social media it might make a difference. If we just keep whining about it on this board, nothing will change. Guess we could always swap the head unit out with aftermarket, worst case.

One of their social media accounts has a post asking for pictures of your UConnect in action.

Take it out of your dash, toss it in the garbage and post a pic

 

[wallacemf]

One of their social media accounts has a post asking for pictures of your UConnect in action.

Take it out of your dash, toss it in the garbage and post a pic

I don’t see any new alerts for a reply. I can hang it from a tree and shoot at it with ar15. That would be fun, and fun to watch!

 

[PowrRam]

Guys, I think we are at the point where you either have to accept the audio as-is or trade the truck. FCA doesn't give a damn, UConnect/UConnectCares doesn't give a damn. We are the only ones that care and nobody will listen. It's not worth the mental energy anymore.

I'm leasing my 2018 Big Horn. I looked into turning it in and getting a 2019, but if it has the same update version on the stereo, what's the point? I could never go back to Ford, and Chevy? Forget it.

Just going to keep hammering on social media, make my (now) twice monthly calls to Ram Customer Care and hope they fix the problem. I just won't listen to music, I guess.

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